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Honda of Salem

Overview Reviews (869) Inventory (219)

Honda of Salem

Name: Honda of Salem
Address: 1101 Van Ness Ave NE, Salem, OR, 97301, US
Telephone: (971) 701-2708
Rating: 4.5

4.5

869 Reviews

1101 Van Ness Ave NE, Salem, Oregon 97301

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Sales: (971) 701-2708

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Honda of Salem

Salem, OR

Overview

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Vehicles

4.5

869 Reviews

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1101 Van Ness Ave NE

Salem, OR

97301

Directions

4.5

869 Reviews

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View 3 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (869) Inventory (219)

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Sales: (971) 701-2708

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Showing 869 reviews

February 02, 2024

SERVICE VISIT

Staff was polite and friendly. . service was done in a timely manner. I will come back in the future . service was done in a timely manner. I will come back in the future More

by martyosh

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Steve

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Feb 02, 2024 -

Honda of Salem responded

It's great to learn your service was completed quickly during your last visit to Honda of Salem, Marty. We appreciate you taking the time to leave your feedback. Let us know if there is anything we can do differently to earn your five stars next time. We look forward to providing you with efficient service again!

February 02, 2024

SERVICE VISIT

The took care of my concerns and tried to troubleshoot a couple of phantom random symptoms. Great communication. couple of phantom random symptoms. Great communication. More

by Leah.sinclair

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Steve

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Feb 02, 2024 -

Honda of Salem responded

Leah, we're glad to know our team at Honda of Salem was able to address your concerns and communicate effectively. Thanks for the positive feedback!

February 01, 2024

SERVICE VISIT

No time to do this It was a good experience. The oil change got done. The oil change got done. More

by Bproot

Recommend Dealer

Yes

Employees Worked With

Andy

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February 01, 2024

SERVICE VISIT

We were a bit unsure if the repair would work because I've never had any problems with the electrical system where the symptoms changed day by day. Hopefully, this repair will permanently solve the probl I've never had any problems with the electrical system where the symptoms changed day by day. Hopefully, this repair will permanently solve the problem. I'm going to monitor it carefully and report back to the technician who worked on it. I'm withholding a 5 rating overall until some time has passed, the problem doesn't resurface, and my confidence in the car is restored. Ask me again in a month. Best, Ed Boock More

by edboock1

Recommend Dealer

Yes

Employees Worked With

Andy Tran.

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February 01, 2024

SERVICE VISIT

I took my car in on November 8 to get an oil change and I got a text message from Ashely saying they found a coolant leak when I picked up my car she wasn't there and the girl that checked me out said she wo got a text message from Ashely saying they found a coolant leak when I picked up my car she wasn't there and the girl that checked me out said she would be giving me a call to follow up on it. I never heard back anything so I called backDecember and called twice and order to hear anything back and finally messaged me back on December 21 saying it was covered by warranty but that it was back ordered and that she would give me a call once they have it. She did not explain to me that there was $100 deductible she sent me a screenshot of paperwork I signed but never verbally explained to me that I had $100 deductible She just told me that I had to put the address down of where I was going for my Lyft ride home and told me to wait on the other side of the wall so luckily I had the funds for it but communication about deductible or any money service is going to cost I think is highly important for the customer More

by davalos11

Verified Customer

Recommend Dealer

Employees Worked With

Ashley

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Feb 05, 2024 -

Honda of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Perry General Manager

February 01, 2024

SERVICE VISIT

Always complete info on any car issues or what needs to occur in the future. occur in the future. More

by Larry 5

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Mauricio Hernandez, Mauricio Hernandez

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Feb 02, 2024 -

Honda of Salem responded

Thanks for sharing about your experience with Honda of Salem. We appreciate your business and hope to see you again soon! Best Regards, Matt Perry General Manager

Feb 02, 2024 -

Honda of Salem responded

Larry, we are grateful for your positive feedback. We strive for transparency when it comes to our service and are glad to hear our team provided you that. Honda of Salem is always here should you need anything further in the future. Safe travels!

January 31, 2024

SERVICE VISIT

Service was quick and done well. Clean and warm facility. Steve was a pleasure to deal with. Clean and warm facility. Steve was a pleasure to deal with. More

by John Fowler

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Steve

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Feb 01, 2024 -

Honda of Salem responded

John, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Matt Perry General Manager

January 31, 2024

SERVICE VISIT

Efficient and professional. Very good explanations. Patiently explanation and work completed in timely fashion. Well done. Very good explanations. Patiently explanation and work completed in timely fashion. Well done. More

by Caroleandpaul

Verified Customer

Recommend Dealer

Yes

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Feb 01, 2024 -

Honda of Salem responded

Carol and Paul, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Perry General Manager

January 31, 2024

SERVICE VISIT

Unreasonably priced for simple diagnostic steps. Almost to 2000! To clean spark plugs? I laughed so hard after I heard that and got off the phone. Almost to 2000! To clean spark plugs? I laughed so hard after I heard that and got off the phone. More

by Rossthedouglas

Verified Customer

Recommend Dealer

Employees Worked With

Andy but he was great

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Feb 04, 2024 -

Honda of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Perry General Manager

January 31, 2024

SERVICE VISIT

I had the most amazing experience with my first detail at Honda. Jordan helped me out quickly and sufficiently. Will definitely come back for any work I need! Honda. Jordan helped me out quickly and sufficiently. Will definitely come back for any work I need! More

by Rian Canini

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jordan Edinger

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Jan 31, 2024 -

Honda of Salem responded

Thank you, Rian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Salem. Best Regards, Matt Perry General Manager

Honda of Salem

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