Honda of Salem

Communication First, the environmental of Honda dealer was clean, and sales man, John, was very kind and communicable... Satisfied with the new car I purchased that First, the environmental of Honda dealer was clean, and sales man, John, was very kind and communicable... Satisfied with the new car I purchased that is Honda CR-V.. I highly recommend this to dealer Thank you again for your help. More

Our experience at Lithia Auto Sales was excellent. Sales Consultant RJ Clementine,was pleasant,helpful, & knowledgeable. He was generous of his time,& did not pressure us. Consultant RJ Clementine,was pleasant,helpful, & knowledgeable. He was generous of his time,& did not pressure us. More

In Good Hands I have been working with this dealership since 2006. Always good product, people and quality service. I would recommend to others without hesitation I have been working with this dealership since 2006. Always good product, people and quality service. I would recommend to others without hesitation and have done so. More

Great people who actually cares about the customer Easiest place to get service done and the waiting area is first class. I bought my car at this dealer and have always done my service here as well. Easiest place to get service done and the waiting area is first class. I bought my car at this dealer and have always done my service here as well. More

New car, new sales rep, 5-star experience Praise for total experience from first phone call through driving new CRV off the lot. When I cold-called to inquire about 2020 CRVs that were slow Praise for total experience from first phone call through driving new CRV off the lot. When I cold-called to inquire about 2020 CRVs that were slowly being released in late November, I reached Jeremiah Styles. My lucky day. Please add Jeremiah to checklist of sales staff on this survey page. Jeremiah answered all my questions honestly and thoughtfully. He kept me updated on delivery schedule via text and phone call. When the car arrived at the store, he made sure I was able to add options I wanted and kept me informed about their delivery and installation. He walked me through list of options with Scott Guenther to make sure options were exactly as I wanted and that they were available. Scott was also thorough and careful to make sure the ordered options were accurate when there were discrepancies in labels between his parts list and Honda options list. Antonio in Finance offered and explained carefully additional protection add-ons with no pressure for me to purchase. Finally, Jeremiah provided the best-ever hands-on training/walk-through of the complex "INFOTAINMENT & DIGITAL INSTRUMENT CLUSTER" aka OMG! He really has a gift for making a complicated process stress free. He was patient and helpful with a customer who drove a 19-year old Honda into the store and drove a brand new computerized car away. I had put off purchasing a car for a few years because I dreaded the learning curve for the overwhelming complexity of new-age models. I was so pleased and confident that I understood the features when I left the store - the drive home on a dark stormy day was fun and stress-free, thanks to Jeremiah's thorough walk-through. Thanks to the whole Honda team for a great car buying experience! More

Was a scheduled appointment. Went smooth for how busy they were. Very informative on future maintenance needs and costs so we wouldn’t be caught off guard down the road. they were. Very informative on future maintenance needs and costs so we wouldn’t be caught off guard down the road. More

Experience with John Steward was top notch. Spoke over the phone with no pressure. Came in and John went out his way to make me fell comfortable and welcome. Was honest and straightforward. the phone with no pressure. Came in and John went out his way to make me fell comfortable and welcome. Was honest and straightforward. More

Good and Fast Service Service was quick and well explained. Robert was very good and was very prompt in explaining the service to be done and also at the end. thanks Service was quick and well explained. Robert was very good and was very prompt in explaining the service to be done and also at the end. thanks More

Oil Change I have the life time oil change. Easy online appointment. Close to home. Completed the oil change in a shorter time than expected. Will be back in t I have the life time oil change. Easy online appointment. Close to home. Completed the oil change in a shorter time than expected. Will be back in three month for the next oil change. More

Service appointment I came in for a regular service appointment. I was met by Mauricio who efficiently reviewed what I needed to have done, I had another appointment late I came in for a regular service appointment. I was met by Mauricio who efficiently reviewed what I needed to have done, I had another appointment later in the day and was assured my car would be ready in plenty of time. It was and I was on my way. Good service by Mauricio. More