Honda of Salem

RJ Clemente was a huge help in the selection of the vehicle we purchased by showing us its features in an unrushed manner, and made the financial aspect of the deal quite straightforward. vehicle we purchased by showing us its features in an unrushed manner, and made the financial aspect of the deal quite straightforward. More

Brandon made the process of buying a vehicle from central OR great! We had a snow storm in the mix and Brandon is a local expert who helped us find chains at a store that saved us commute time and he even gr OR great! We had a snow storm in the mix and Brandon is a local expert who helped us find chains at a store that saved us commute time and he even grabbed treats for our children while we completed our paperwork. Great customer care, we love our new pilot! More

Best buying experience we have ever had! We have purchased lots of vehicles from lots of different dealers and this was the best experience we have ever had! Justin Jahn was our Sales Rep. We have purchased lots of vehicles from lots of different dealers and this was the best experience we have ever had! Justin Jahn was our Sales Rep. Justin was very knowledgeable, friendly, made us feel welcomed and was happy to help us. Justin listened to us on what we were trying to accomplish and made it happen for us. We had just left another dealership and the experience was night and day. We are so pleased with the buying experience from Honda of Salem they will be our dealership for life. Justin Jahn was amazing, introduced us to the service department and made us feel right at home with our new CRV. I highly recommend Honda of Salem and Justin Jahn. Thank you for the great experience and thank you for listening. More

Friendly and professional service. Great communication. I have brought my suv in twice and had a good experience both times. Great communication. I have brought my suv in twice and had a good experience both times. More

Up until I met with Scott Johanssen,, the experience was wonderful. Then his male macho, condascending tone turned me off to this dealership for good. There is a reason people hate car salesman. Scott is it wonderful. Then his male macho, condascending tone turned me off to this dealership for good. There is a reason people hate car salesman. Scott is it. More

We bought our Honda and have had absolutely no problems with the car. Unfortunately for us, we were talked into the “free oil changes for life” package. The incompetence and unprofessionalism of these empl with the car. Unfortunately for us, we were talked into the “free oil changes for life” package. The incompetence and unprofessionalism of these employees is absolutely unreal. We went to get an oil change and they forgot to put the entire cover back on the underneath of our car! Luckily my partner realized it and called them to ask them to fix it. They tired over and over again to blame us! He had to leave work to bring the car in to prove it was missing. And yet, the still lacked accountability. They showed him the mechanic that forgot the piece just to further extend more confrontation?? They then continued to argue with him claiming that “all these scratches” shows that it fell off???? If it fell off then they still wouldn’t have put it on correctly in the first place. For an hour they blamed my partner, lied to his face, and tried their absolute best to prolong the confrontation. Acting as though we are ridiculous for being upset about their obvious mistake. They agreed to replace the part they lost, but refused to clean or mend the damage that has been done to the car due to their mistake. They told him they had the part on hand when he specifically asked and they did not. Absolute incompetency. Argumentative, unprofessional, and complete lack of accountability on Honda’s end. This will be the LAST new Honda we buy from any dealership. Horrible experience. It is honestly completely unreal. It really shows that they couldn’t have cared less about their customers. The damage they have caused to our car is extremely worrisome and their lack of effort or care to fix it is even more. Extremely disappointed with Honda as a whole. Chris Wright was the gentleman who “helped” my partner. His actions elongated and prolonged our troubles we’ve had. He seemed to enjoy the confrontation and put the blame onto us. This wouldn’t have been an issue had he decided he wanted to fix the mistake and hold himself and the other mechanics accountable. More

I am so pleased with my purchase. The salesman was very attentive to my needs and wants, and was very patient with me getting in and out of lots of vehicles. The service contract I p The salesman was very attentive to my needs and wants, and was very patient with me getting in and out of lots of vehicles. The service contract I purchased with the car has been outstanding. I don't need to worry about having the funds for oil changes, filters, etc. Their service appointment app is fantastic, as well as the personnel in the service department. I've recommended them to several family and friends already. More

The entire team at Honda of Salem is truly outstanding! From sales, finance to the service department, the guest experience is at celebrity level. No question is left unanswered and the most stress-free en From sales, finance to the service department, the guest experience is at celebrity level. No question is left unanswered and the most stress-free environment you will ever encounter. This is our third round of leasing (two vehicles each time) over the last seven years with Honda of Salem. Jeff Jaynes is amazing, he is knowledgeable, efficient and makes each experience simply the best! He has remained connected with us over the years and continues to deliver quality service and listens to our needs as a growing family. With our oldest son getting ready to drive in a year and half we are already discussing a plan for his vehicle. Matthew Rader in Finance is also dynamic! He is friendly, detailed-oriented and clearly explains contracts like no other! Always a pleasure to do business with this dealership! More

The Service Tech Robert was truly fantastic! He explained the entire repair process, was courteous and professional and the cost of the repair came in as estimated. He explained the entire repair process, was courteous and professional and the cost of the repair came in as estimated. More

Jordan was complimentary upon our arrival, and had us taken care of efficiently and with great customer service- far exceeding any of her peers. Jordan was efficient and honest- a significant improve taken care of efficiently and with great customer service- far exceeding any of her peers. Jordan was efficient and honest- a significant improvement from previous visits working with the other employees at this dealership & service department. More