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Honda of Salem

Salem, OR

4.5
869 Reviews

1101 Van Ness Ave NE

Salem, OR

97301

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Showing 869 reviews

December 24, 2023

The experience was fine, just seemed too expensive. You used to make a loan car available and now you don't. You had my car for over a week so I had to pay for a rental car, thus adding to my repair co More

by jsarrensen
Recommend Dealer
Yes
Employees Worked With
Strve
Dec 26, 2023 -

Honda of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Salem! Best Regards, Matt Perry General Manager

December 24, 2023

Always friendly and informs me of everything that my vehicle needs. Gives the best customer service, request Mauricio whenever he is available. More

by joserluna
Recommend Dealer
Yes
Employees Worked With
Mauricio Hernandez, Mauricio Hernandez
Dec 24, 2023 -

joserluna responded

Great service.

Dec 26, 2023 -

Honda of Salem responded

We are very happy to have provided you with such a positive experience, Jose! We sincerely value your business and look forward to your next visit. Best Regards, Matt Perry General Manager

December 24, 2023

I had to wait for 20 minutes while they looked for my keys. Most people were very unhelpful. Tue warranty manager couldn't be bothered to take out her earbuds. It was disappointing that people were so un More

by joepeck7
Recommend Dealer
No
Employees Worked With
No one in particular, but Steve refused to help find my lost keys
Dec 29, 2023 -

Honda of Salem responded

Thank you for this feedback, Joe. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Matt Perry General Manager

December 24, 2023

Short and to the point. I think if a customer has a set budget. I would like to see the final price leave room to add gap and warranties and stay within the customer's budge More

by roberdsf
Recommend Dealer
Yes
Employees Worked With
Jeff Jaynes
Dec 26, 2023 -

Honda of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Perry General Manager

December 24, 2023

Rocky start with no one calling me back and then excellent follow up and resolution. More

by Dragonflydesignstudio
Recommend Dealer
Yes
Employees Worked With
Andy
Dec 26, 2023 -

Honda of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Perry General Manager

December 24, 2023

Friendly service. Efficient workmanship. Everything went smoothly and I did not have any problems or complaints. More

by EMILYCDOLPH
Recommend Dealer
Yes
Employees Worked With
Steven
Dec 26, 2023 -

Honda of Salem responded

Thank you, Emily! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Perry General Manager

December 23, 2023

Professional and efficient The service took the amount of time I was expecting and performed as I wanted More

by Myoregon
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 26, 2023 -

Honda of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Salem. Best Regards, Matt Perry General Manager

December 23, 2023

Very informative, welcoming, friendly Took the time to explain what was needed with no pressure or persistents More

by garcia6gtown
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 26, 2023 -

Honda of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Perry General Manager

December 23, 2023

Fabulous! Miguel is awesome and I hope he is there for our next purchase and my re/lease in 3 years!!!! ???????? More

by ginger.hellem
Recommend Dealer
Yes
Employees Worked With
Miguel Lara, Miguel Lara
Dec 26, 2023 -

Honda of Salem responded

Thank you for choosing Honda of Salem. Your feedback and rating mean a lot to us. We're glad Miguel was able to help, and we hope to see you again! Best Regards, Matt Perry General Manager

December 23, 2023

Above and beyond. Went in for oil change left with a car better than it went in. Kind and friendly staff More

by Evelynroehn
Recommend Dealer
Yes
Employees Worked With
5
Dec 26, 2023 -

Honda of Salem responded

Thank you for taking the time to share your thoughts on working with our team, Evelyn. We're glad to hear we delivered such a great experience! Best Regards, Matt Perry General Manager

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