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Honda of Salem

Overview Reviews (870) Inventory (225)

Honda of Salem

Name: Honda of Salem
Address: 1101 Van Ness Ave NE, Salem, OR, 97301, US
Telephone: (971) 701-2708
Rating: 4.5

4.5

870 Reviews

1101 Van Ness Ave NE, Salem, Oregon 97301

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Sales: (971) 701-2708

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Honda of Salem

Salem, OR

Overview

Reviews

Vehicles

4.5

870 Reviews

Call Dealership (971) 701-2708

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1101 Van Ness Ave NE

Salem, OR

97301

Directions

4.5

870 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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View 3 Awards

Overview Reviews (870) Inventory (225)

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Sales: (971) 701-2708

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Showing 870 reviews

January 14, 2024

SERVICE VISIT

I showed up for my recall appointment and I left the vehicle there. They sent me home and said they would text me when my vehicle was repaired. But then when I arrived home the service adviser named Ash vehicle there. They sent me home and said they would text me when my vehicle was repaired. But then when I arrived home the service adviser named Ashley sent a text to me saying the part they needed to repair the recall was not in store and they would need to order it and that they would need to reschedule the appointment when they received the part. They wasted my time! They should have checked to make sure that the part was in stock before they had me drop my vehicle off in the morning. I had to escalate the issue to the manager. More

by RAPIDFIRES54

Verified Customer

Recommend Dealer

Report | Print

Jan 18, 2024 -

Honda of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Matt Perry General Manager

January 14, 2024

SALES VISIT - USED

It was great and everyone was kind and had great knowledge They answered every question I had asked knowledge They answered every question I had asked More

by danielavgi

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Stanley Kucewicz, Stanley Kucewicz

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Jan 15, 2024 -

Honda of Salem responded

Thank you, Daniel, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Perry General Manager

January 14, 2024

SERVICE VISIT

Was well received and showed a lot of hospitality. Waiting area was nice and comfortable. Waiting area was nice and comfortable. More

by agonzalezcantor018

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Mauricio Hernandez, Mauricio Hernandez

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Jan 15, 2024 -

Honda of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Perry General Manager

January 14, 2024

SERVICE VISIT

Perfect. Attentive and explained options without being pushy and made sure I was okay with everything even after. Attentive and explained options without being pushy and made sure I was okay with everything even after. More

by Ruth

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Ashley

Report | Print

Jan 15, 2024 -

Honda of Salem responded

Thank you so much, Ruth, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Salem to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Perry General Manager

January 14, 2024

SERVICE VISIT

They were knowledgeable, great customer service, clean organized building. She was courteous smart and efficient organized building. She was courteous smart and efficient More

by Ortiz_david10

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Ashley

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Jan 15, 2024 -

Honda of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Salem! Best Regards, Matt Perry General Manager

January 13, 2024

SERVICE VISIT

They are accommodating and excellent in every possible way. I have never had any issue with Honda Of Salem. A first class outfit. way. I have never had any issue with Honda Of Salem. A first class outfit. More

by PHIL100

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Jordan

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Jan 14, 2024 -

Honda of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Matt Perry General Manager

January 13, 2024

SERVICE VISIT

Professional and honest. Regularly checked in about the process and ensured I knew the timeline to be completed. Regularly checked in about the process and ensured I knew the timeline to be completed. More

by Trajaniv

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Mauricio Hernandez, Mauricio Hernandez

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Jan 14, 2024 -

Honda of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Perry General Manager

January 13, 2024

SERVICE VISIT

Out for the sale, crappy job afterwards. At this time I am waiting on a reply from Scott At this time I am waiting on a reply from Scott More

by SLAMMER5150

Verified Customer

Recommend Dealer

Employees Worked With

Chris Wright, Chris Wright

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Jan 17, 2024 -

Honda of Salem responded

Jan 17, 2024 -

SLAMMER5150 responded

I have already talked to someone maybe it was you. From my experience, I will not recommend your dealership or doing business with you. First off the sales rep promised me a service for something and told me you guys would contact me and that never happened I had to contact you. Secondly, I contacted Scott. He’s very slow to respond and doesn’t seem to respond unless I message him again with an email.. check your emails and you will see. The first sales rep that helped me was rude to me in how he responded when I was just trying to work a deal. Not the sales rep that I bought the car with but the first sales rep I dealt with I don’t recall his name. Just seems like you guys are out for the sale and screw you afterwards. Because I used your dealership I expect to get information and a response in a timely manner and that doesn’t seem to happen with your company.

January 13, 2024

SERVICE VISIT

Had a scheduled appointment and got in very quickly and had the dealership check out something for me since a car backed into me in a parking lot and they tied up the piece that was hanging without questio had the dealership check out something for me since a car backed into me in a parking lot and they tied up the piece that was hanging without question. More

by Julieaydelott

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Ashley

Report | Print

Jan 14, 2024 -

Honda of Salem responded

Thank you, Julie, for choosing Honda of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Matt Perry General Manager

January 13, 2024

SERVICE VISIT

She handled everything as a true ideal Customer Service Representative. She deserves a raise. Excellent! Representative. She deserves a raise. Excellent! More

by Dmjberkey

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Jordon

Report | Print

Jan 14, 2024 -

Honda of Salem responded

Thanks for sharing your thoughts about your experience with Honda of Salem. We appreciate your business and hope to see you again soon! Best Regards, Matt Perry General Manager

Honda of Salem

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