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Honda of Salem

Salem, OR

4.5
869 Reviews

1101 Van Ness Ave NE

Salem, OR

97301

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Showing 869 reviews

September 29, 2024

Found a car in our price range. Eric was texting me back and forth with car link to the car we liked. He text the price of 25 thousand plus fees. We get to dealership and Eric ha More

by Miss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric, George
Oct 02, 2024 -

Honda of Salem responded

Thank you for sharing your experience. It's disappointing to hear about the miscommunication and unexpected fees during your visit. We strive for transparency and attentive service, so this feedback is concerning. Please reach out directly so we can address these issues further. Thank you, Matt Perry - General Manager - mperry@lithia.com

August 08, 2024

Quick process and there to help you out to get good deals. Recommend them to friends and family More

by brightonj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Johansen, Matt Perry
Aug 09, 2024 -

Honda of Salem responded

Hey Brighton, thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Honda of Salem!

February 09, 2024

Good experience, through. Was quiet and clean and will be returning for future services again More

by liza.rodriguez.m
Recommend Dealer
Yes
Employees Worked With
Mauricio Hernandez, Mauricio Hernandez
Feb 09, 2024 -

Honda of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Liza, and it's great to hear about your excellent experience here at Honda of Salem. Best Regards, Matt Perry General Manager

February 09, 2024

I am happy with my service Good job guys Excellent service and quick turn around More

by LONGAZN
Recommend Dealer
Yes
Employees Worked With
Ashley
Feb 09, 2024 -

Honda of Salem responded

Thanks for sharing your thoughts about your experience with Honda of Salem. We appreciate your business and hope to see you again soon! Best Regards, Matt Perry General Manager

February 09, 2024

Ok. But over priced for work that needs to be done. The work that was quoted. More

by RMGRAV22
Recommend Dealer
Yes
Employees Worked With
Mauricio Hernandez, Mauricio Hernandez
Feb 09, 2024 -

Honda of Salem responded

It's great to learn your service was completed as needed during your last visit to Honda of Salem. We appreciate you taking the time to leave your feedback. Let us know if there is anything we can do differently to earn your five stars next time. We look forward to providing you with efficient service again!

February 08, 2024

Great informed me of up and coming maintenance and did not pressure me into doing. Much appreciated--sometimes I feel that as a woman, we get pressured into repairs. More

by Juliemch999
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 07, 2024 -

Honda of Salem responded

Julie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve and our team, and we look forward to working with you again. Best Regards, Matt Perry General Manager

February 08, 2024

Always honest and straight forward I appreciate the professionalism They are always efficient and timely More

by Careyr23
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 08, 2024 -

Honda of Salem responded

Carey, we're glad to know you appreciate our honesty and efficiency at Honda of Salem. Thanks for the positive feedback! We hope to see you again down the road.

February 07, 2024

I asked for a list of repairs that could be done not at the dealership but doesn't violate the warranty and she never answered. More

by Stephanievictoriacervantes
Recommend Dealer
Yes
Employees Worked With
Jordyn
Feb 07, 2024 -

Honda of Salem responded

Stephanie, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Matt Perry General Manager

February 07, 2024

Went smoothly I am happy with service. My experience was pleasant. I will be back More

by KHLEBOYKO3239
Recommend Dealer
Yes
Employees Worked With
Jordan Edinburgh
Feb 07, 2024 -

Honda of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jordan met your expectations. Thank you for choosing Honda of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Perry General Manager

February 07, 2024

It was ok. Wish cars were washed and vacuumed when serviced Wash and vacuum vehicle More

by jcmouret
Recommend Dealer
No
Feb 10, 2024 -

Honda of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Perry General Manager

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