Honda of Owings Mills

Our sales associate Thuan Vihn Trung was terrific. He was a great listener and responsive to our needs at the same time that he was an effective salesman. Leendert Pijpers was equally awesome, processin was a great listener and responsive to our needs at the same time that he was an effective salesman. Leendert Pijpers was equally awesome, processing our transaction professionally and expeditiously. The entire experience was very favorable. More

I was interested in trading my 2005 CR-V for a 2012 CR-V. Mr. Mitchell worked with me to find what I wanted. I was so taken with the 2013 on the lot I decided to purchase that CR-V/. V Mr. Mitchell worked with me to find what I wanted. I was so taken with the 2013 on the lot I decided to purchase that CR-V/. V More

I thought I had bought a Honda Certified Vehicle (at least that's what they said I bought). But now I'm having issues with the vehicle and no ne at Northwest Honda will address them. When speaking with least that's what they said I bought). But now I'm having issues with the vehicle and no ne at Northwest Honda will address them. When speaking with the used sale manager, his excuse was we can't inspect everything. I told my father about this who co-signed for me and when he attempted to contact Northwest Honda it got worst. He attempted to contacted the used car manager on 4 separate occasions with no response. He leave messages with his sales staff and on his voicemail. The GM refers us to the used car manager. So the next logical step is to try and speak with the owner Josh Drieban. Good luck with that, all they do is put you throught to his voicemail which is always full. Northwest Honda service sucks to say the least, nobody wants to own up to there responsiblities. Hope this gets there attention and someone calls me because the next step is my attorney from Alperstein and Diener. More

My experience at Northwest Honda was very pleasant. I was actually just out looking with no intention of buying. It was a cold day and I was just walking around the lot looking when Branden came out to a was actually just out looking with no intention of buying. It was a cold day and I was just walking around the lot looking when Branden came out to assist. He was very helpful, knowledgeable and professional. He was also patient. He didn't rush me, and answered all my questions. The whole process was easy, Renee Tyree handled the finance part and explained everything so that I could understand it. I found her to be very knowledgeable and professional. My next car will definitely be with NW Honda. More

My husband and I had a marvelous experience at NW Honda when buying our 2012 Honda Odyssey this past Friday. Our sales man Braden was respectful, intelligent, and thorough. Our finance manager Lane was i when buying our 2012 Honda Odyssey this past Friday. Our sales man Braden was respectful, intelligent, and thorough. Our finance manager Lane was irreverent, clear, and helpful. We walked away with our new minivan very happy. We bought our prior minivan from NW Honda and got it serviced there over the 7 years. I think that we are now customers of NW Honda for life. We found the overall experience to be positive, professional and relatively easy. The next day I realized that I had left some cds in the former minivan and I called Braden and apologized for bothering him. He said "Not a bother, you're family." That is a wonderful statement the day after a sale. More

The easiest car buying experience I have ever had. The entire process took less than 1 hour and Robert Pullo was outstanding. I highly recommend to anyone looking to purchase a Honda. You will not be disa entire process took less than 1 hour and Robert Pullo was outstanding. I highly recommend to anyone looking to purchase a Honda. You will not be disappointed. More

Billy was customer service oriented, friendly and pleasant to deal with. We bought a used Toyota RAV 4, we found online. We are pleased with the price and condition. Thank you. pleasant to deal with. We bought a used Toyota RAV 4, we found online. We are pleased with the price and condition. Thank you. More

Buying a car, any car, from virtually any dealer is a HASSLE. My biggest beef - the length of time that it takes to complete the deal. Once the purchase vehicle has been decided upon it should NOT take 3 HASSLE. My biggest beef - the length of time that it takes to complete the deal. Once the purchase vehicle has been decided upon it should NOT take 3-5 add'l hours to consummate the squeal, uh, i mean deal.I have a LIFE! Uggh! I have bought 2 homes in my lifetime - and I'm hoping to purchase more; neither of my home buys required as much of my VALUABLE time as purchasing a car. Ok, so I'm a peon, and I don't mean that in police code parlance (5150) - 'crazy person on the loose'. But, surely the industry can figure out a better way... When former astronaut Frank Borman was CEO of Eastern Airlines 1975 - 86 one of his favorite dictums to his employees was:"keeping a Customer on hold is No Way to hold a customer". (ok, so they were absorbed by a larger airline anyway, but you get the point). The folk at Northwest treated me fine. NO PROBLEM WITH THEM AT ALL! Like I said, itz the time factor that drives me batty. All in all the experience was a GOOD ONE. I have purchased at least 10+ vehicles in my lifetime and this experience was one of the better encounters. We just need to figure out a BETTER WAY to "do the deal" and shorten the amount of time that the Customer has to spend in the dealership. Lastly, when Big Blue, IBM, thought that they had the market cornered, an upshot,mop-haired, college dropout and his best friend decided to take 'em on (circa 1979). Everyone thought they were insane. That insanity, that belief that the electronic-digital world as we knew it then, could be reshaped into something better produced a revolution in technology that reverberates around the globe, still, to this day. Those inane insanes. William H. Gates, Jr. and Richard Allen saw things differently; they changed and entire industry and then changed the world. Hope I haven't kept you too long. Thank you. More

I visited four Honda dealers in search of the vehicle I wanted. It all started with a telephone call to know if the car I was searching was available. It was and I went to see it, then had my son return wanted. It all started with a telephone call to know if the car I was searching was available. It was and I went to see it, then had my son return with me another day to confirm my possible purchase. Derek Gould was outstanding, answering all my questions and with honesty. (I knew some of the answers already). Until now, used car salesman and lawyers have been among my least favorite people, but Derek has changed my mind, at least for this Honda dealership. I would recommend him to my best friend and my family for fair deals and integrity. They do what they say they will do and with smiles. In addition, all other staff I encountered were as pleasant and co-operative as Derek. Great job guys! More

Let me tell you about Northwest Honda! FABULOUS!!!! With a capital F! I HATE car dealers. I have bought many cars in my day nad have never walked out feeling as good as I did 2 days ago when we left With a capital F! I HATE car dealers. I have bought many cars in my day nad have never walked out feeling as good as I did 2 days ago when we left Northwest Honda. Great price, and Rachel worked miracles with the financing!!! What a pleaure! I will NEVER deal with another car dealer! My journey ended at Northwest, I will never have to go anywhere else! "The Bobcat", Billy :), was so helpful, energetic and knowledgeable and Matt was so helpful talking my husband into the importance of the warranty! THANK YOU NORTHWEST... for doing the impossible... making my car dealership experience a pleasure and not a PAIN! You guys are the BEST!! One of your biggest fans! More