Honda of Owings Mills

I have purchased three cars (2 new and 1 used) from Northwest Honda. Rob Pullo is GREAT - knows the cars, is very straightforward regarding pricing, and is very responsive to email and phone calls. The Northwest Honda. Rob Pullo is GREAT - knows the cars, is very straightforward regarding pricing, and is very responsive to email and phone calls. The dealership is not high-pressure on the add-ons and doesn't waste your time pushing services (extended warranty, undercoating, fabric coating, etc.) if you're clearly not interested. Getting ready to go back to buy a 4th car from Rob, as soon as the 2014 Civics come in! Rob Pullo MADE my experience with Northwest Honda. He helped me with a used car purchase even though he's a new car salesman. When I've called ahead and told him what I was interested in (models and colors), he's had them lined up in the parking lot waiting for me to test drive as soon as I drove onto the lot - including going across the street and bringing used cars over. We've negotiated prices over the phone or via email and when I've called around to get other dealers to match (I like Rob,and am loyal, but I'm not stupid!), no one was lower than the price offered by NW. By far the best, easiest and quickest car-buying experience I've ever had. I've had Toyotas and Chevrolets in the past, and will probably never buy anything but a Honda going forward, just because because the buying experience is such a pleasure and I can skip the B.S.! :-) I read some of the negative reviews on here. I too previously had some not-so-great experiences at Northwest, but it was always with a goofy salesperson. If you're not happy with the salesperson, don't give up on the DEALERSHIP ... talk to the sales manager and tell them you want ROB PULLO! Don't worry about hurting a "goofy" salesperson's feelings ... chances are when you go back they'll be gone anyway. Rob has been there for years (and better not leave!) :-) Best service guy ever (Paul L.) moved out of state, but their service department is very nice too! Do the work on time and are honest! More

I had a very great experience from the moment I spoke with Terelle on the phone. I knew that this was the place for me to find my 1st car. I was nervous of course with me being a new buyer and coming alo with Terelle on the phone. I knew that this was the place for me to find my 1st car. I was nervous of course with me being a new buyer and coming alone. Plus you hear many HORROR stories about car salesmen and the grueling ordeal in purchasing a car. But I can honestly say that I have no horror story to tell. Upon speak with Todd Keefer on the phone I was a little hesitant at first though, he was a little eh! I didn't feel to sure only for him to turn all that prehesitation around. Honda has a big asset there at Northwest Honda. Todd you were a sweetie from the moment we shook hands. You treated me fair & kind. Thank you so much for that!!!! When I thought all was loss and I was having trouble gaining insurance, you were very patient. You even collaborated with Duane to offer assistance. Which by the way Duane thanks for your all your hard work and determantion on getting me financed. I know it wasn't easy! Also I would also like to thank the reciptionist for being kind and friendly...first imperssions are lasting and I remember you being kind as well!!! You were the reason why I continued to walk on through and keep my appointment! To the short salesmen that made me feel less than worthy for being there upon knowing that I was Todd's client, when I was just browsing around before my appointment time. Then proceeded to point out the door to tell me where I could find him! All I could think to say at the moment was WOW REALLY!! You almost lost Todd a sale! I know I couldn't afford a BRAND NEW HONDA, but it costs NOTHING to LOOK!! And that's all I was doing calming my nerves and LOOKING. Thanks for making things worse! You could actually learn something from Todd. Todd you were awesome don't change. I had my eye on that HONDA CIVIC SI. When I'm ready Northwest Honda will be my dealership and Todd Keefer will be my salesman!!! Thanks again to all those who helped me along the way!! Todd your the best don't let them tell you otherwise. More

This place is AWESOME!! Everyone was incredibly Kind, friendly and professional... Including the very nice detailers who moved their whole operation, just so that I could park. Mike Scandora, especially, friendly and professional... Including the very nice detailers who moved their whole operation, just so that I could park. Mike Scandora, especially, made my first car buying experience an absolutely wonderful one :) More

Larry is a very kind and considerate and eager and went above and beyond any other car salesman I used in the past so with that said I when comes time for my wife to replace here mini van im we are only go above and beyond any other car salesman I used in the past so with that said I when comes time for my wife to replace here mini van im we are only going to deal with Larry Brooks hes the best in my book. More

Billy was extremely professional and helpful, the entire experience from start to finish was hassle free and pleasant, no game playing or gimmicks at this dealership. I'd highly recommend it to anyone look experience from start to finish was hassle free and pleasant, no game playing or gimmicks at this dealership. I'd highly recommend it to anyone looking for a used car. More

Larry was very friendly and professional. Any friend looking for a Honda I would recommend working with Larry at the dealership. I had a great experience buying a car from this lot. looking for a Honda I would recommend working with Larry at the dealership. I had a great experience buying a car from this lot. More

Larry Brooks overall was very professional, helpful and very knowledgeable. He helped me get the car I really wanted. Thanks a lot, Appreciate it.i would recommend him to anyone who's looking to Purchase a very knowledgeable. He helped me get the car I really wanted. Thanks a lot, Appreciate it.i would recommend him to anyone who's looking to Purchase a vehicle. More

My car buying experience at Northwest Honda which was facilitated by Larry Brooks. Larry is professional, knowledgeable, and patient. I've purchased many cars in the past and this by far was the BEST car facilitated by Larry Brooks. Larry is professional, knowledgeable, and patient. I've purchased many cars in the past and this by far was the BEST car buying experience I ever had. All my questions and concerns were addressed. Robert Lashley was a GREAT help in securing financing for me. Like Larry he is very professional and knowledgeable. They are a fantastic team. I will definitely recommend Northwest Honda, Larry Brooks, and Robert Lashley to everyone in the market for a pre-owned vehicle. More

Thank you for not wanting my business. Special thanks to the Finance Manager (who did not bother giving me his card) for lying to me about Hyundai warranty knowing that I own a Sonata. Thank you to the sale the Finance Manager (who did not bother giving me his card) for lying to me about Hyundai warranty knowing that I own a Sonata. Thank you to the sales person Michelle who supported him in that lie and only returned my call 2 day after I left her a message. Not to mention that her phone manner was rather rude . I was almost ready to buy the car when the two of them started telling me that Hyudai's warranty is the same as Honda's 3 years/36K. I gave them ways out to correct themselves, but... So, thanks again for thinking that I am an idiot and don't know my own car's warranty terms. I would also like to thank the Northwest Honda facebook page monitor who did not bother responding to my private message. Now I don't feel guilty posting this to your wall for others to see. Yesterday I went to O'Donnell Honda and got the Accord EX-L that I liked. They wanted my business and did not try to mislead me on anything. They were very straight forward with the answers. And now they have my business. More

Larry was great very professional and friendly. I would recommend him to all my friends who are looking to purchase a new car. Great job Duke thanks again recommend him to all my friends who are looking to purchase a new car. Great job Duke thanks again More