Honda of Owings Mills

I bought a 2009 Nissan Altima from NW Honda about 2 weeks ago. The listing on sites like cars.com and the dealer site where very accurate and helpful. I had asked about the vehicle online and received a quic ago. The listing on sites like cars.com and the dealer site where very accurate and helpful. I had asked about the vehicle online and received a quick response from the used car sales manager, Billy Collins. He connected me with Ty Hammonds as a sales rep. Ty is a very friendly, service-oriented and professional salesman. Very responsive to my questions both prior to and importantly, after the sale. Overall, the sales process was straight-forward; no tricks or gimmicks. I explained my situation, trade, etc. and we were able to come to a fair deal. They are even working to help me out with transfer of title (I am from PA) so I can keep my existing tags. The vehicle is missing a set of keys which they thought they might be able to track down. However, once they confirmed they couldn't locate, they offered to reimburse my expense of getting a new key FOB (not cheap these days). NW Honda is clearly a professional, reputable car dealer. They are focused not only on a closing a sale, but also ensuring you leave as a satisfied customer. From the wash and and full gas tank to the prompt follow up and issue resolution AFTER the sale, I would wholeheartedly recommend NW Honda to any prospective used car buyer!! More

Thanks to NW Honda for their quality product and good customer support. I particularly want to thank Bird for his great support and eagerness to please. He's a pleasure to deal with. customer support. I particularly want to thank Bird for his great support and eagerness to please. He's a pleasure to deal with. More

I entered this dealership with the intention that I was I entered this dealership with the intention that I was simply looking for a future vehicle. The sales specialist Mr. Lamont Sheppard and finance I entered this dealership with the intention that I was simply looking for a future vehicle. The sales specialist Mr. Lamont Sheppard and finance manager Rachel were the best sales specialist I have ever met, I had previously visited two other popular dealerships and the reception was not pleasing, however Mr. sheppard listened to my concerns on what i wanted, why i wanted them and he met my demands.. i was shocked b/c this was my very first purchase of a used vehicle and they even took my trade of a 96 Nissan quest.. that really amazed me... I cant enuff about this dealership..they were a God sent and I would recommend them again.. I drove away with a 2010 toyota camry and i am truly happen with the purchase... thanks northwest Honda.. u rBETTER THEN THE REST.!!!!! More

This was a wonderful experience from start to finish. I came into the dealership after finding the car that I wanted online. Once I entered the dealership I was greeted in such a proffesional manner by var came into the dealership after finding the car that I wanted online. Once I entered the dealership I was greeted in such a proffesional manner by various staff members but my Salemans Larry Brooks listened to what my needs were and guided me in every step of the way. I didn't have money to put down for my dream car but that didn't stop this deal, the Finance Manager Robert Lashley understood my need and also workout a phenominal deal for me with a low interest rate & payments I can afford. I didn't feel taken advantage of just because I was a women. It took a little over 2 hrs and I rode away in my DREAM CAR thanks to Larry & Robert team Dynamite!!!!! I would highly recommend Northwest Honda to all my family & friends and specifically TEAM DYNAMITE Larry Brooks & Robert Lashely...........Thank You Guys!! More

Larry Brooks made this buy experience exceptional. He has a unique non-intrusive, low-pressure style that is very refreshing. I will request Larry for any future dealings with Northwest. has a unique non-intrusive, low-pressure style that is very refreshing. I will request Larry for any future dealings with Northwest. More

Larry Brooks was a great person to work with when purchasing my car. I felt no pressure to purchase a vehicle and Larry takes pride in having that approach. He was friendly and courteous even getting purchasing my car. I felt no pressure to purchase a vehicle and Larry takes pride in having that approach. He was friendly and courteous even getting to know me on a personal level. He explained every step of the process making sure I was clear on all aspects of the purchase. Robert was very friendly and searched multiple sources for the best financing. He also went over different types of loan terms with me so that I could make the best decision for my situation. My vehicle had some curb damage on the front from the previous owner but we have that scheduled to be fixed within the next week at the dealership. Thanks Larry and Northwest! More

I walked in there with little to no money down and a first time buyer. Country and Josh helped me followed up with me every day called multiple banks, felt like I was apart nd I knew what was going on. first time buyer. Country and Josh helped me followed up with me every day called multiple banks, felt like I was apart nd I knew what was going on. NORTHWEST HONDA is the best place to go in will put you in what you want to have not what they want you to have. what makes it better is that the owner stopped what he was doing to get my deal done i dont know any other dealers that do that. Ask for country and josh. More

Absolute best experience I ever had purchasing a car. No pressure, friendly & found a car I love within my budget & discounted it considerably! Happy.com pressure, friendly & found a car I love within my budget & discounted it considerably! Happy.com More

Billy Collins was awesome to work with. He picked out the exact car that I wanted and was friendly and so easy to work with. Everyone from the point of sale to financing was wonderful. I highly recomme the exact car that I wanted and was friendly and so easy to work with. Everyone from the point of sale to financing was wonderful. I highly recommend Northwest Honda. More

I've had a terrible time dealing with this dealership. My family has been buying Hondas from this dealership for over ten years because of the sales team here. We love the pricing and service dealership. My family has been buying Hondas from this dealership for over ten years because of the sales team here. We love the pricing and service given up until the point of sale. After purchasing the vechicle dealing with the service side is a NIGHTMARE. I have never been treated nicely on any interaction with the service team. I love the salesman from this dealership and I really hope he moves to another Honda dealership so I can buy another car from him. But I will be buying my next Honda from ANY other dealership then this one. Go to any other dealership then this one you will be much happier. More