Honda of Owings Mills

Ms. CYNTHIA IS PROMOT CORTEOUS, very kind. A pleasure to do business with. I would refer everyone to you guys because she was pleasantly kind to make sure my car rides smoothly. Ms. Cynthia also made me awa do business with. I would refer everyone to you guys because she was pleasantly kind to make sure my car rides smoothly. Ms. Cynthia also made me aware I needed a new tire. Go and. Cynthia 10 stars for her⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

Very friendly and knowledgeable staff. There is a dealership closer to my home, but I go the extra distance. There is a dealership closer to my home, but I go the extra distance. More

Excellent service and such kind people! Always happy with quality and timeliness. My server was Cynthia and she was very helpful! Always happy with quality and timeliness. My server was Cynthia and she was very helpful! More

Professional staff, waiting area was very clean and neat. Complimentary drinks were refreshing. No surprises...service was finished in the time they said it would be. Also appreciated the complimentary ca Complimentary drinks were refreshing. No surprises...service was finished in the time they said it would be. Also appreciated the complimentary car wash. Service was above and beyond. More

Cynthia was great, very helpful and knowledgeable. Her friendly and caring approach made the process very easy for me Her friendly and caring approach made the process very easy for me More

Simply amazing especially Cynthia if you ask me she deserves a raise for her outstanding performance with customer service couldn’t have asked for a better person to help me deserves a raise for her outstanding performance with customer service couldn’t have asked for a better person to help me More

Easy to schedule a test drive. Courteous and knowledgeable sales staff. Easy to make a deal. Courteous and knowledgeable sales staff. Easy to make a deal. More

My docent/ guide greeted me at 7:30. She was with me throughout the visit. I was shocked when she texted me saying I could ask her any question about my service. She meant it! She was with me throughout the visit. I was shocked when she texted me saying I could ask her any question about my service. She meant it! More

Prompt, courteous service. Made the process smooth and easy. Constantly, but not annoyingly updating the service process. Made the process smooth and easy. Constantly, but not annoyingly updating the service process. More

I went back and forth for weeks with the salesmen Kenric Rice at Honda of OM as I shopped around at other dealerships. He was responsive, professional and patient as I negotiated pricing. When I finally set Rice at Honda of OM as I shopped around at other dealerships. He was responsive, professional and patient as I negotiated pricing. When I finally settled with this dealership because he gave me the best price, I went in to sign the paperwork. I already had financing set up (which I didn’t disclose right away) but I wanted to see if i could get a better rate with Honda financing. After meeting with Ariana Williams I decided to go with my credit union even though the rate with Honda was a little lower. She was so rude and condescending. At one point I had to ask her to stop interrupting me so I could fully ask my questions. She made me feel like the questions I was asking were dumb and I was wasting her time. I would have totally went with Honda financing but I wanted to get out of that office with her as quickly as I could. I’d be surprised if there aren’t other complaints about her. I should have known how she was when I overheard her tell a coworker she’d smack the sh$! out of them when he walked by and made a comment to her as I was walking into the financing office. I assume it was playful banter but clearly not appropriate in front of customers. After I came out of the financing office Kendric asked me if I was ok because my energy level wasn’t the same. I told him about my experience and he apologized over and over. It’s a shame that people like her can ruin the whole experience of buying a new vehicle. For me, Kendric is 5 stars but I’ll never deal with that financing office again as long as Ariana Williams is there. More