Honda of Owings Mills | Page 137

Darby Pelton, the sales person, was informative, knowledgeable and pleasantly patient. She took time to understand my needs, my concerns and helped me deal with my anxieties as well(my 2004 CRV Hon knowledgeable and pleasantly patient. She took time to understand my needs, my concerns and helped me deal with my anxieties as well(my 2004 CRV Honda required repairs that were too expensive and I was unhappy/stressed about having to purchase a new car). Darby gave me all the facts and then she gave me space so I could make my own decision. Never was she pushy about the sale nor did she pressure me to buy the vehicle. She was thorough in demonstrating all the features during the test drive and she even went over the features and important tips again before I drove off in my new 2011 CRV. I really appreciated her low key approach and pleasant personality. Overall, the sales experience and finance service (Bert Cho, Business Manager) were excellent. More

Purchased a used vehicle and the dealer stated they would immediately fix existing issues and provide additional key/remote. Once purchase was made, emails and phone calls were not returned and they stated a immediately fix existing issues and provide additional key/remote. Once purchase was made, emails and phone calls were not returned and they stated an additional key/remote was now not available. They still will not schedule a time to repair existing safety issue and I have lost confidence in this dealer. More

I have dealt with Northwest Honda since 1997 and was very ssatisfied, this is why I wanted to buy my new car from this dealership. I used to come in at every 3,000 miles for my oil change and whatever my ho ssatisfied, this is why I wanted to buy my new car from this dealership. I used to come in at every 3,000 miles for my oil change and whatever my honda civic needed I took care of it and was very happy with the workmanship and especially dealing with Paul Laborta (service advisor). Paul is ALWAYS friendly and very helpful. My salesman with my 2012 Civic EX-L is Robert Pullo who I found to be very knowlegable, friendly, and has lots of patience. Robert is the one who sat with me today 6/27/11 and went over everything on how to operate Navigation, XM Radio, lights, etc. Everything is so different on this new Civic than my old 1997 and Robert was just wonderful. Robert told me that if I have any more questions about my new 2012 Civic don't hesitate and come in he would be more than glad to help me. I do recommend this dealership to friends. My son buys his cars here also. My overall rating is the highest that anyone can give. I am so happy and everyone is so friendly. More

Earlier that morning my vehhicle was stolen and later found. I originally went to northwest to get the key re-programmed as the person that stole my car also had a key to the car. I went over to the sal found. I originally went to northwest to get the key re-programmed as the person that stole my car also had a key to the car. I went over to the sales side as I thought my finance paperwork was stolen also. I met with Lane who was very helpful and took the time to speak with me...he suggested that I might to trade the car in we spoke a little more and I ended buying a 2011 Honda Odyssey which was the model and the make of the car I traded in but this one had more bows and whistles. The sales man helped me with the paperwork and Elliott went over all the details regarding the vehicle and took his time explaining everything about the vehicle to me. So what had started out as a really bad day, ended up being a wonderful day with a new vehicle thanks to the staff at Northwest Honda. We have bought our last two vehicles here - a CRV and a 2010 Odyssey and now a 2011 odyssey...I will never purchase a vehicle anywhere else. They will have us as loyal customers for life. Thanks Again!! More

We used the internet to price this car. Every dealer we contacted was quick to give us a price, but Northwest was the only dealership which followed-up. Their follow-ups were always polite and never pushy contacted was quick to give us a price, but Northwest was the only dealership which followed-up. Their follow-ups were always polite and never pushy. After they found us the car that we wanted and we agreed on a price, they were very quick and efficient in finalizing the sale. Before we drove the car off of the lot, they patiently explained all of the features of the car and answered all of our questions. More

I have been searching for a Pilot for quite awhile, I have been to several Honda dealerships, and was not happy with any of them. The sales people were either too pushy, or did not want to really sell a have been to several Honda dealerships, and was not happy with any of them. The sales people were either too pushy, or did not want to really sell a car.I went to one dealreship and walked the lot and had to go find a salesman, and asked to see one of the Pilots that they had, he gave me the keys and stayed sitting i nthe office, Never came out to answer any questions. Needless to say that was a major turnoff. I went to NW Honda,and was greeted by Billy. From the very begining he was very pleasant, upfront and honest. He answered all my questions, and made buying my Pilot very easy. Keep up the great work BIlly, you are AWESOME!!! More

I recently purchased a 2002 F150 from NW Honda. I have been overly impressed with the service I have received from your organization. I worked initially w/ Jim Fish as the salesmen and Bert for the back been overly impressed with the service I have received from your organization. I worked initially w/ Jim Fish as the salesmen and Bert for the back end of the deal. Both were very professional and helpful. I have since had some problems with the vehicles and Mr. Fish has continued to be helpful in dealing w/ these issues and serving as a liaison between me and your manager Andrew. Andrew has been helped me with several problems that I have had with the vehicle and continues to help me as I am continuing to deal with problems. I can say that I have not been very happy so far with the product I purchased but I have been very happy with the service I have received from your staff, Andrew in particular. He has taken what has been a bad situation for me w/ the product purchased and turned it into a positive. He has demonstrated to me an important precept that all in your industry would do well to learn and practice. The precept is that it is not the product that separates you from the competitor but instead the service. The product “is what it is” and, especially in dealing with used cars, you do not know for sure what problems will arise when you sell a product and is often in fact outside of your control. What is within your control is how you handle the problems and that is where your focus should be. Andrews focus has been on this latter concept and doing so has made all of the difference in my eyes. Thank you. More

Customer service was excellent. Not pushy. Pricing was great. They spent lots of time teaching me how to operate the many handsfree capabilities of my new vehicle. They followed up to see how I was doing great. They spent lots of time teaching me how to operate the many handsfree capabilities of my new vehicle. They followed up to see how I was doing and if I needed any more help with any features. More

Overall, we had a very favorable experience with the purchase of our used 2009 Civic EX from Northwest Honda. Our sales representative Elliott Robinson was very good and would have received 5 points on purchase of our used 2009 Civic EX from Northwest Honda. Our sales representative Elliott Robinson was very good and would have received 5 points on all categories if rating him separately. He was extremely cordial, knowledgeable regarding the specific model of car we were interested in, and took the time to go over all of the features of the car as well as answer all of our questions. He listened carefully to our requests and did not try to persuade us into purchasing something else, a behavior we commonly observe with other dealers. Our only negative comments are towards the sales manager Deryl Pearson, who did not value the AutoTrader quote for our trade-in (especially when this service is supposedly honored at this dealership according to the web page), and his rude manner in telling us that it was our responsibility to compromise for a deal. Because of the attitude of this sales manager and the long time he took to make a decision (which included a more detailed examination of our trade-in value since he initially grossly underestimated its value) we had to lower the score to 4 points across all categories. More

The Northwest Honda dealership I had visited was very hospitable. As soon as I had entered the lot I was greeted, and the selections specialist allowed me to look around on my own when I so desired, but hospitable. As soon as I had entered the lot I was greeted, and the selections specialist allowed me to look around on my own when I so desired, but was there for any questions I had. The entire process was very smooth, everyone I had dealt with was very pleasant, and I am very pleased with my purchase. More