Honda of Owings Mills

Excellent overall experience working with Billy and rob. Within two hours our negotiations were finished and I was a new car owner. Billy and rob were very accomodating to my needs. I would strongly recom Within two hours our negotiations were finished and I was a new car owner. Billy and rob were very accomodating to my needs. I would strongly recommend northwest Honda to anyone looking to buy a new car!! More

The customer service was great because Billy was very friendly and i could tell that he really cared of my well being and what i wanted in a vehicle, he wasnt just trying to sell me any car. And Gwen was friendly and i could tell that he really cared of my well being and what i wanted in a vehicle, he wasnt just trying to sell me any car. And Gwen was also very friendly and looked to get me the best loan deal that she could find. I really appreciated that they took their time and were patient with me and explained everything. More

I was very pleased with how I was treated at Northwest Honda. Alan took his time in showing me different styles and colors of the CRV. I am extremely satisfied with my selection and am truly enjoying th Honda. Alan took his time in showing me different styles and colors of the CRV. I am extremely satisfied with my selection and am truly enjoying the car. Anthony showed me step by step all the controls and features of the car which has been very helpful. More

i begin car shopping online and mr truong responded. from that point forward he was extremely helpful, never pushy and once i physically arrived at the dealership the entire sales staff was friendly and from that point forward he was extremely helpful, never pushy and once i physically arrived at the dealership the entire sales staff was friendly and sales oriented. i had a pleasurable buying experience with northwest honda. More

This was my second experience buying from Northwest and it was wonderful. Our sales rep Thuan Truong was great. He understood what we wanted and gave us an incredible price. It was so easy to do busines it was wonderful. Our sales rep Thuan Truong was great. He understood what we wanted and gave us an incredible price. It was so easy to do business with Northwest. I highly recommend this dealership. More

We contacted the dealership to inquire about a certified pre-owned van and Billy answered our questions and would be available to show us the van. He met us at the dealership and let us test drive the car. pre-owned van and Billy answered our questions and would be available to show us the van. He met us at the dealership and let us test drive the car. We were interested in buying the car so Billy walked us through the process and had our car appraised so we could do a trade in. Billy was quick and efficient and went above and beyond our expectations. We then sat down with Lane in finance and worked out our loan. Billy introduced us to Anthony who helped explain the car and even helped us move our belongings from the old car to the new one. Billy, Josh, Matt, Lane and Anthony were ALL very helpful and considerate and at no time did they push us into anything. It was a great experience and we will recommend this dealership to others More

Billy and the crew at Northwest were more than helpful. It took me less than a day to get everything in order because of the amazing staff and their willingness to work with me and my non-existent credit. It took me less than a day to get everything in order because of the amazing staff and their willingness to work with me and my non-existent credit. After hard work, I have a great car! I will definitely be recommending Northwest to my friends. More

From my initial email query about a 2010 Honda CR-V to walking out the door with the keys in hand, the entire shopping and buying process was smooth, friendly, and actually enjoyable. We never felt pressu walking out the door with the keys in hand, the entire shopping and buying process was smooth, friendly, and actually enjoyable. We never felt pressured, and the Sales Associate never tried to sell us more than we wanted. I thought, "this is the way car buying should be." More

My experience at the dealership was quite unbelievable.The day befour I went online to a number of dealerships leaving my information. Only one called me back. He said his name was Billy I ex unbelievable.The day befour I went online to a number of dealerships leaving my information. Only one called me back. He said his name was Billy I explained my situation to him. With no hesitation Billy asked could I come in the next day. When I got there he was very nice, polite, friendly and straigth forward. We got down to business.I told him I didnt think that I would be able to get a car not because of my credit but something else. Billy say don't worry if any dealership can get you a car we can. As we were talking he got a phone. When he hung up he say its done. I'm like what's done. He said you can get the car. I couldnt believe it.I was in disbelief until I drove off the lot with the car. My experience at Northwest Honda with Billy "BobCat" was amazing.Thanks Billy for everything. I will recommend this dealership over all the rest. More

I had planned to purchase a new 2010 Honda Accord sedan the following day, so I was doing my research at edmunds.com. I had the all the pricing information that I needed (MSRP, Invoice, average going price the following day, so I was doing my research at edmunds.com. I had the all the pricing information that I needed (MSRP, Invoice, average going price in my area). Edmund's.com website offered the feature to request a quote from all the dealership around my area. Northwest Honda was one of them. Within an hour, I received a quote from Gabrille and a phone call to make sure that I got it. I was pleasantly surprised at their no haggle price since it was significantly below the MSRP and even below the average price in the area. With the savings, I was able to upgrade to a higher trim. Another dealership e-mailed me back but they wouldn't give a price. They wanted me to call them to discuss. A third dealer e-mail me their quote but it was higher than Northwest Honda. I decided to make a trip to Northwest Honda and I can conclude that it was the best experience I have had in purchasing a new vehicle. The facility was very modern, clean and Gabrielle was extremely courteous and friendly. We test drove the car I wanted and she was quick to accomodate my request for a different color trim. I also traded in my old car and they gave me a better price for it than a previous offer. The finance officer was also extremely helpful in explaining all my financing options. All in all, I was out the door of the dealership with my new vehicle in about 90 mins. My last visit to another dealship took about 4 hours. I would definitely recommend them to a friend. More