Honda of Owings Mills

If I could give the folks here a 10, I would. I am always wary of car dealerships and I did a lot of calling/emailing around before speaking with Derek and Matt. They were very straightforward and we always wary of car dealerships and I did a lot of calling/emailing around before speaking with Derek and Matt. They were very straightforward and were able to beat the best quote that I received. I made sure that we were talking about the final price of the vehicle and made an appointment to come in. I had financing set up before going in, but they were able to get us an even lower interest rate. I really can't say enough about everyone that we dealt with here, particularly Derek, Matt and John. They were honest, upfront, moved quickly, didn't try to sneak any extra fees or dealer add-ons to the price. The price we were quoted was the price that we paid and we were in and out in under an hour. It was, by far, the best car-buying experience we have ever had. More

I have bought my last two cars from Mark and the guys at Northwest Honda and I can't imagine going anywhere else....for used or new!! The service is great, the product is great and the way they stand beh Northwest Honda and I can't imagine going anywhere else....for used or new!! The service is great, the product is great and the way they stand behind their vehicles is far above and beyond anyone I have dealt with in the past!! What a buying experience should be. More

I had been looking for a new car for sometime not knowing exactly what I wanted. My husband and I went to North-West Honda by chance and we didn't have to look any farther. The experience has been wonderfu exactly what I wanted. My husband and I went to North-West Honda by chance and we didn't have to look any farther. The experience has been wonderful. Carroll Brown and the team at North-West have been such a pleasure to work with. Carroll came in on his day off, so we could have our 2011 Accord EX-L V6 when we wanted it. If you are in the market for a Honda this is the place to go! More

The whole experience of buying this car was great from beginning to end. Elliott was very courteous from the beginning to the end when I drove off in my new car. He was totally knowledgeable about the car beginning to end. Elliott was very courteous from the beginning to the end when I drove off in my new car. He was totally knowledgeable about the car I wanted, and went that extra mile to give me an excellent deal on the car I wanted. I also felt for the first time that I was not being rushed into a deal that was not good for me. He took his time with me, and allowed me to make the best deal for myself with his help. This was my second CRV, and I feel that this deal was far better than my first at another dealership. Leendert handled the financial part of the deal. I felt comfortable with him from beginning to the end. I feel that he explained everthing in detail so that I could make a good decision for my budget. Both men were very personable. They know their business and are extremely capable to handle the job. More

Our overall experience was great.Max was very helpful and knowledgeable about the Odyssey we were interested in buying.As parents of 2 and one on the way, checking out a car can be daunting, but Max was fun knowledgeable about the Odyssey we were interested in buying.As parents of 2 and one on the way, checking out a car can be daunting, but Max was fun with them, and the other sales people put on Nick Jr. to entertain the kids so we could actually get a comprehensive view of the van.We did buy the van, paper work went smoothly, and Max even delivered the car to our house! Thank you Max and Northwest Honda! More

With ONE (1) email to Mr. Robert Pullo defining the lease terms I was seeking, the deal was done. Deryl Pearson provided top notch service to get the exact deal I was looking for. Jonathan Jasie was incredib terms I was seeking, the deal was done. Deryl Pearson provided top notch service to get the exact deal I was looking for. Jonathan Jasie was incredibly efficient and helpful getting all the paperwork finalized swiftly, and managed to save me an additional $40/month on our lease payments. This is our fourth lease deal with Northwest Honda, and I cannot speak highly enough about this dealership. It is an absolute pleasure doing business with Northwest Honda...Ask for Robert Pullo, not your typical car salesman! More

Great dealership. The staff was friendly and very helpful, they made the whole process very smooth and quick. They didn't try to sell me anything I didn't want and seemed genuinely interested in how helpful, they made the whole process very smooth and quick. They didn't try to sell me anything I didn't want and seemed genuinely interested in how happy I was with my car. Even the man who attached the license plates was very friendly and helpful in showing me some of uses of the buttons on the dashboard and etc. More

The only problem was a disconnect between the salesman and the finance manager about the banks and credit unions they use for financing; however, they did everything they could to solve the problem to my and the finance manager about the banks and credit unions they use for financing; however, they did everything they could to solve the problem to my satisfaction and get me the same rate. They did a good job resolving the issue and keeping me happy. Overall I would give them 4 out of 5. Buying a used car can be a pain, but the folks at Northwest did their best to take the sting out of buying a used car. More

My rating are high because everyone was very professional and friendly. The gave me everything the promised. The price I was given for my trade was fair and the price for the new car was more than fair. T and friendly. The gave me everything the promised. The price I was given for my trade was fair and the price for the new car was more than fair. This was one of the best car buying experiences I have had. I would buy another car from Northwest. More

The pervious experience the same night with Len stoler Nissan had left a bad taste in the mouth of my wife and I. With pristine Credit the dealership offer high interest 6.24% for 6 years on a fully loade Nissan had left a bad taste in the mouth of my wife and I. With pristine Credit the dealership offer high interest 6.24% for 6 years on a fully loaded Nissan maxima with $1500 rebate and $1000 bonus cash for financing through Nissan. The removal of the rebate and bonus cash only gave 2.9% for 6 years all monthly payments were high before extended warranty could be added. The sales representative was good but the finance manager seemed unconcerned and unfriendly. He was a fill in because everybody was off and it apeared he was not a happy camper. We felt as if it was, "This is what it is take it or leave it." So we left it and went to Northwest Honda. I had talked with Carroll Brown at Northwest Honda as I had with Don at Len stoler Nissan. I had visited both dealership prior. Carroll was very nice and responsive to our wants and needs as he worked with us to make the deal on a 2011 Honda Accord EXL-V6 with navigation. The sales manager Deryl spoke with us and re-assured us the he would do his best with our trade in and we would be happy. At this point we were relaxed somewhat after the previous experience. When the deal was done and we went to the finance department where Lane reassured us of the integrity of the dealership. Which to us it remained to be seen. As he worked with us we began to feel a lot better. When all was said and done we were really pleased. So pleased that My wife purchased a car that night as well; the 2011 Honda Pilot Touring. Lane and Carroll made it happen for her as well. When we picked up the car Carroll came in on his day off the make delivery and Elliot went over the operation of the vehicle. It was a great experience This is why they have the rating they have from me.. More