Honda of Owings Mills

I went in for an oil change for my 2010 Honda Civic 2 weeks ago. They checked everything and told me it looked "great". Well...yesterday my oil indicator light came on as I was pulling into a parking spa weeks ago. They checked everything and told me it looked "great". Well...yesterday my oil indicator light came on as I was pulling into a parking space. I checked the oil level and the dipstick had NO oil on it!! That was strange, given that I just had my oil changed and was given documentation proving that everything was fine. However, everything was obviously not fine. I purchased 5 quarts of the recommended oil type, put 4 quarts of it in the appropriate spot, and checked the oil again; it looked fine. Then, as I drove a seven to ten minute distance home, the car started to make a crackling noise and the oil indicator light came on about every 20 seconds. At this time, the Honda dealership was closed, so I waited until they opened in the morning and called them. I explained the situation and was told by Eric and Service Tech Darryl to try and drive it to the dealership, if oil is in the car. I noticed a puddle of oil underneath my car, I checked the dipstick, and oil was on it. I proceeded to drive towards the dealership, only to have my car stall on me twice, the battery light come on, and the car completely stop and fail to restart. I called the dealership and they gave me the number to roadside assistance. After sitting on the side of the road in 20 degree weather, watching cars speed by for 45 minutes, the tow truck arrived. I dropped my car off and called the dealership 3 hours later for an update. Eric told me that a "seal was leaking" and they had ordered the parts to fix it. He said my car should be ready by tomorrow evening. He said everything is covered under warranty, so it shouldn't be a problem. I asked what seal was leaking, he couldn't tell me. I asked why the seal was leaking, he couldn't tell me. He said that there actually wasn't any oil in the car when I drove it. I told him I checked before I drove it. He said it hadn't circulated and the engine seized. I asked if the integrity of my engine was compromised, he told me no. Hmmmm....I need to know why. Apparently, Eric actually didn't know the answers to my questions at the time I asked. After further investigation, technicians determined that my engine had to be replaced and the actual cause would be determined by the manufacturer. I was notified of their discovery the morning after I dropped my car off, and was given a thorough explanation by Mike, the Service Manager. Because I have an extended warranty (Thank God, I purchased this), I was able to receive a rental car from Enterprise, free of charge. The car I received was unattractive, but it was free. Eric called me later in the evening to tell me that my car was ready. I breathed a sigh of relief. When I went to pick up my car it was shining! I didn't recognize it for a second. When I turned my car in, it was covered in snow remnants; that was no longer the case. The inside of my car was spotless. I think they even polished my leather! All the technicians were courteous,notably, Eric and Jesse. I was a disgruntled customer yesterday, but today I am pleased! More

Buying a car from northwest pre-owned was a great experience. The customer service and management was excellent. But what made this a even better experience was the salesmanship I received from Antho experience. The customer service and management was excellent. But what made this a even better experience was the salesmanship I received from Anthony New York Hartwell. He knows how to deal with customers and understanding their financial position. I would recommend him for anyone trying to get a good deal and great running used car from northwest pre-owned. More

We've been looking for a new car for some time. I had originally inquired online about a new Honda Odyssey & Harry was extremely responsive. He promptly followed up with emails and phone calls. We originally inquired online about a new Honda Odyssey & Harry was extremely responsive. He promptly followed up with emails and phone calls. We actually walked out of another dealership because the salesperson kept us waiting for over an hour while other salespeople were looking for something to do. We were waiting for our trade to be appraised. While roaming around the showroom, we received another email from Harry and decide to leave and drive to Northwest Honda. Upon arrival, Carroll warmly greeted us and explained that Harry was actually not working that day. Carroll excused himself to call Harry at home and said that he and Harry would be working as a team to assist us. Both Carroll and Harry were extremely knowledgeable, friendly, responsive and helpful. It was not a high pressure sales experience. Carroll really worked with us to get the car we really liked at a price where we were comfortable. The finance process was equally pleasant. Lee was very helpful and thorough. I had done my research and walked into the process prepared. He was able to provide me with some additional information that I really appreciated. I felt comfortable during the entire experience. When we picked up our new van, Carroll spent significant time explaining all of the vehicle's features and helped us set up several features. He also explained the features to my kids so they understood how the rear controls and the rear entertainment system worked. I really appreciated his attention to detail and willingness to teach. Harry was working that day and also came up to introduce himself in person and thank us for our business. I will definitely return to Northwest Honda for service and when it's time to purchase our next vehicle. More

I obtained a handful of Internet quotes from area dealers on a 2011 Honda Pilot EX 4WD through Edmunds.com and Northwest Honda came in with the best quote by anywhere from $400 - $700 with all other pricing on a 2011 Honda Pilot EX 4WD through Edmunds.com and Northwest Honda came in with the best quote by anywhere from $400 - $700 with all other pricing aspects being equal among dealers and they were the only one to quote under invoice price. Rob followed up so promptly that I hadn't even had a chance to finish reading the email yet! Contrast that with another dealer who has yet to follow up on their quote and it's evident who is serious about selling cars. The test drive and purchasing process was very straightforward, transparent, and easy. Mike was very knowledgeable on the vehicle and did a good job answering all of my questions about the vehicle (aced my "test" questions that I already knew the answers to). He acknowledged and handled well any cons from vehicle reviews that I mentioned. I received fair trade-in value for my old car (same as what CarMax had appraised and offered). Bert did not try to push any unnecessary aftermarket packages on me- he explained well what all of them were and admitted which ones would probably be unnecessary for my situation and made a reasonable case for the one and coverage level that I chose to go with. Initially I chose Northwest Honda as one of several dealers to receive an Internet quote from in part based on their customer review "stars" rating which Edmunds.com shows in the quote request process, and of course, I ultimately went there because they quoted the best price. In hindsight though I feel fortunate that I was able to get the best price from a dealer that was also highly professional and customer service driven. They even followed up on my purchase to make sure everything was OK while I was typing this review. More

I had a very good purchase experience with Billy. I proposed a price to him via email and he was able to get the deal done. He was straightforward and friendly. Following the installation of options , proposed a price to him via email and he was able to get the deal done. He was straightforward and friendly. Following the installation of options , Elliott walked my wife and I through the features of the new Odyssey. We left very pleased with our experience and will certainly look to them again in the future. More

We have bought many new cars over the years, but this was the best experience ever. Arrived at noon and by 3pm the deal was complete. Michelle and Jonathan were so relaxed and easy to work with. We actual the best experience ever. Arrived at noon and by 3pm the deal was complete. Michelle and Jonathan were so relaxed and easy to work with. We actually laughed and had an enjoyable time with the team of sales staff. Would return to this dealer for our next Honda purchase. More

I searched high and low to find a used Toyota Tacoma for my son. My search lasted over six months until I came across a 2001 Tacoma at Northwest Honda in Owings Mills Maryland. I called the dealership and my son. My search lasted over six months until I came across a 2001 Tacoma at Northwest Honda in Owings Mills Maryland. I called the dealership and spoke to Billy Collins who answered all the questions I had about the vehicle. I wasn't able to get to the dealership until 7:00pm on a cold winter night. Billy was extremely friendly and eager to help me even if it meant staying after hours to make sure I was satisfied with every detail of the purchase including making sure the car was clean and full of gas before I left the lot. Since buying the car, I have told several friends about the excellent service I got from Billy and all the people at Northwest Honda, including the owner, who was still on the sales floor at 8:00pm which shows me that he leads from the front and only wants to provide the very best sales and service to his customers. I would highly recommend Billy Collins and Northwest Honda to my family and friends, More

This is a great dealer. The best I have ever dealt with. This is my 5th purchase from them over the last 25 years. I highly recommend them for both sales and service. Their service department is honest and This is my 5th purchase from them over the last 25 years. I highly recommend them for both sales and service. Their service department is honest and fair. Their Sales team is easy to work with. So if you are looking for service or you are thinking about a new car then Northwest Honda is your answer. I have tried other dealers and none of them campare to the service I get at Northwest. I have a Hnda dealer 5 miles from my house but I travel the 20 plus to get to Northwest Honda. More

We have been in the market for a new SUV for quite some time - we are a Honda family, but didn't think we could afford the CRV and had decided on the Ford Escape. We went into Northwest Honda and they wor time - we are a Honda family, but didn't think we could afford the CRV and had decided on the Ford Escape. We went into Northwest Honda and they worked with us to get the price we needed and the car we LOVED ! ! ! ! I found out about Northwest Honda last year when the weather was horrible and my tires were low on air, I couldn't find a gas station with a working air station, saw the Honda dealership and took my chances - they were so accommadating and helped me without charge and I hadn't even bought the 03 Civic that I was driving at that time there! So when we wanted to at least see the CRV that was the only stop I had in mind. The environment was relaxed, we didn't feel pressured and weren't forced to make any on the spot decisions. Darby, Deryl, Leen & the gentleman who was in charge of teaching us about the features were excellent and as soon as we are ready to replace our other car we told Darby and everyone else they would be our first call, and we meant it. I would and will recommend this dealership to anyone in the market for a Honda - new or used. More

The staff was friendly and helpful and extremely efficient. They greeted us when we entered. Through the computer we were given a great offer for a discount off the sales price. When we were look efficient. They greeted us when we entered. Through the computer we were given a great offer for a discount off the sales price. When we were looking for our salesman, other staff members were happy to help us. And the paperwork processing was smooth and quick. More