Honda of Owings Mills

We have been in the market for a new SUV for quite some time - we are a Honda family, but didn't think we could afford the CRV and had decided on the Ford Escape. We went into Northwest Honda and they wor time - we are a Honda family, but didn't think we could afford the CRV and had decided on the Ford Escape. We went into Northwest Honda and they worked with us to get the price we needed and the car we LOVED ! ! ! ! I found out about Northwest Honda last year when the weather was horrible and my tires were low on air, I couldn't find a gas station with a working air station, saw the Honda dealership and took my chances - they were so accommadating and helped me without charge and I hadn't even bought the 03 Civic that I was driving at that time there! So when we wanted to at least see the CRV that was the only stop I had in mind. The environment was relaxed, we didn't feel pressured and weren't forced to make any on the spot decisions. Darby, Deryl, Leen & the gentleman who was in charge of teaching us about the features were excellent and as soon as we are ready to replace our other car we told Darby and everyone else they would be our first call, and we meant it. I would and will recommend this dealership to anyone in the market for a Honda - new or used. More

The staff was friendly and helpful and extremely efficient. They greeted us when we entered. Through the computer we were given a great offer for a discount off the sales price. When we were look efficient. They greeted us when we entered. Through the computer we were given a great offer for a discount off the sales price. When we were looking for our salesman, other staff members were happy to help us. And the paperwork processing was smooth and quick. More

If I could give the folks here a 10, I would. I am always wary of car dealerships and I did a lot of calling/emailing around before speaking with Derek and Matt. They were very straightforward and we always wary of car dealerships and I did a lot of calling/emailing around before speaking with Derek and Matt. They were very straightforward and were able to beat the best quote that I received. I made sure that we were talking about the final price of the vehicle and made an appointment to come in. I had financing set up before going in, but they were able to get us an even lower interest rate. I really can't say enough about everyone that we dealt with here, particularly Derek, Matt and John. They were honest, upfront, moved quickly, didn't try to sneak any extra fees or dealer add-ons to the price. The price we were quoted was the price that we paid and we were in and out in under an hour. It was, by far, the best car-buying experience we have ever had. More

I have bought my last two cars from Mark and the guys at Northwest Honda and I can't imagine going anywhere else....for used or new!! The service is great, the product is great and the way they stand beh Northwest Honda and I can't imagine going anywhere else....for used or new!! The service is great, the product is great and the way they stand behind their vehicles is far above and beyond anyone I have dealt with in the past!! What a buying experience should be. More

I had been looking for a new car for sometime not knowing exactly what I wanted. My husband and I went to North-West Honda by chance and we didn't have to look any farther. The experience has been wonderfu exactly what I wanted. My husband and I went to North-West Honda by chance and we didn't have to look any farther. The experience has been wonderful. Carroll Brown and the team at North-West have been such a pleasure to work with. Carroll came in on his day off, so we could have our 2011 Accord EX-L V6 when we wanted it. If you are in the market for a Honda this is the place to go! More

The whole experience of buying this car was great from beginning to end. Elliott was very courteous from the beginning to the end when I drove off in my new car. He was totally knowledgeable about the car beginning to end. Elliott was very courteous from the beginning to the end when I drove off in my new car. He was totally knowledgeable about the car I wanted, and went that extra mile to give me an excellent deal on the car I wanted. I also felt for the first time that I was not being rushed into a deal that was not good for me. He took his time with me, and allowed me to make the best deal for myself with his help. This was my second CRV, and I feel that this deal was far better than my first at another dealership. Leendert handled the financial part of the deal. I felt comfortable with him from beginning to the end. I feel that he explained everthing in detail so that I could make a good decision for my budget. Both men were very personable. They know their business and are extremely capable to handle the job. More

Our overall experience was great.Max was very helpful and knowledgeable about the Odyssey we were interested in buying.As parents of 2 and one on the way, checking out a car can be daunting, but Max was fun knowledgeable about the Odyssey we were interested in buying.As parents of 2 and one on the way, checking out a car can be daunting, but Max was fun with them, and the other sales people put on Nick Jr. to entertain the kids so we could actually get a comprehensive view of the van.We did buy the van, paper work went smoothly, and Max even delivered the car to our house! Thank you Max and Northwest Honda! More

With ONE (1) email to Mr. Robert Pullo defining the lease terms I was seeking, the deal was done. Deryl Pearson provided top notch service to get the exact deal I was looking for. Jonathan Jasie was incredib terms I was seeking, the deal was done. Deryl Pearson provided top notch service to get the exact deal I was looking for. Jonathan Jasie was incredibly efficient and helpful getting all the paperwork finalized swiftly, and managed to save me an additional $40/month on our lease payments. This is our fourth lease deal with Northwest Honda, and I cannot speak highly enough about this dealership. It is an absolute pleasure doing business with Northwest Honda...Ask for Robert Pullo, not your typical car salesman! More

Great dealership. The staff was friendly and very helpful, they made the whole process very smooth and quick. They didn't try to sell me anything I didn't want and seemed genuinely interested in how helpful, they made the whole process very smooth and quick. They didn't try to sell me anything I didn't want and seemed genuinely interested in how happy I was with my car. Even the man who attached the license plates was very friendly and helpful in showing me some of uses of the buttons on the dashboard and etc. More

The only problem was a disconnect between the salesman and the finance manager about the banks and credit unions they use for financing; however, they did everything they could to solve the problem to my and the finance manager about the banks and credit unions they use for financing; however, they did everything they could to solve the problem to my satisfaction and get me the same rate. They did a good job resolving the issue and keeping me happy. Overall I would give them 4 out of 5. Buying a used car can be a pain, but the folks at Northwest did their best to take the sting out of buying a used car. More