Honda of Owings Mills

I am a busy mom with two kids, and have recently been through a divorce that left me with terrible credit. I have a job where I am required to have a car, and not long ago, my very old car needed to have through a divorce that left me with terrible credit. I have a job where I am required to have a car, and not long ago, my very old car needed to have the head gasket replaced. The cost to replace the head gasket was more than the car was worth. I missed two days of work (if I don't work, I don't get paid) and was at a loss on how to proceed. I went to several dealerships and asked about programs that might help me to buy a modest car. The first dealership not only ignored me (and shuffled me around to two different sales men), but tried to put me in a new car that was far more than I could afford. Additionally, I told the 2nd salesman that my credit was bad (due to several debts tied to my husband) and he completely ignored me. He seemed very annoyed by my presence, and when I left I asked for his business card (just in case) and he told me that I could deal with anyone in the office, if I came back. He was clearly telling me that he did not care to help me. Other dealerships that I went to shared much of the same attitude; I didn't have decent credit, therefore they really were not going to spend much energy helping me. I know it is the year 2011, but I was (on more than one occasion) faced with the reality of the male sales person(s) treating me like I was some dumb blond that needed her husband to help her along. Basically, with all of my shopping experiences, I received less than professional, polite, or adequate help. THEN....I came to Northwest Honda. I was traveling down York Road and saw a sign for "The credit doctor" and called the number. Jamey Hebb answered and he was very professional and friendly. I made an appointment to see him that week, and was so relieved to be greeted by a friendly smile and someone who was actually prepared to help me when I arrived. Jamey was very knowledgeable and spend a great deal of time working to get me the best deal that he could find. When he proposed one contract that seemed like a good deal, he then told me that he had one more option that he wanted to check for me, and did so. The time he spent to check on this other option ended up being just what I needed and it left me with the feeling that he really cared about me as the customer! I have never had this kind of expereince dealing with any type of sales person (ANYWHERE)! I am happy with my new car and will definitely come back to Northwest Honda when my credit is better and buy a new car. I just hope that Jamey Hebb is still there to help me!Thank you! More

I trade in my honda CRV 2005 for Honda CRV 2011. So Carroll was the one who help me with that. It was real pleasure to deal with him and actually with whole dillership. So I can say only nice words a Carroll was the one who help me with that. It was real pleasure to deal with him and actually with whole dillership. So I can say only nice words about this service. Thank you. More

I trade in my Toyota Rav4 for Honda CRV 2011. TJ Erickson I trade in my Toyota Rav4 for Honda CRV 2011. TJ Erickson was my salesman who help me with that. It was real pleasure and fun to deal with him and a I trade in my Toyota Rav4 for Honda CRV 2011. TJ Erickson was my salesman who help me with that. It was real pleasure and fun to deal with him and actually with whole dealership. They treat me like family. The finance team was very understanding friendly and honest. I will recommend Northwest Honda and especially my salesman TJ Erickson to anyone. If you need a good car and great deal you must visit Northwest Honda. You will glad you did. More

After driving a total of about 100 miles visiting four different dealerships, I was ready to call it a day. But I called my wife on the way back home, and she suggested I make one more stop at Northwest different dealerships, I was ready to call it a day. But I called my wife on the way back home, and she suggested I make one more stop at Northwest Honda to look at a car she found online. I walked in, met Billy, and he showed me the car my wife found. Most importantly, he asked if he could show me another car that he thought was an even better deal. To make a long story short, I now own that car. Billy was great to work with. I had a few minor concerns and he was very prompt and thorough in making sure those concerns were resolved. He's very friendly, and (unlike many car salesmen) very genuine. More

We have been dealing with Northwest Honda for many years and Mark has been our salesman each time. We have always been delighted with him and have referred many of our friends and family. He is truly an a and Mark has been our salesman each time. We have always been delighted with him and have referred many of our friends and family. He is truly an asset to the Northwest organization. More

Justin was a really great guy. I was surprised to know that he just started there for just about a month. and it's his first car salesman job. I recommend him to anyone who wants a good/fun car buying exp that he just started there for just about a month. and it's his first car salesman job. I recommend him to anyone who wants a good/fun car buying experience. More

What a FANTASTIC EXPERIENCE!! I have always felt ripped off by Dealerships and salesman, but this dealership and Gerald the salesmen are FANTASTIC!!!!!!!!! HONEST, TRUSTWORTHY, FAIR!! I got the barga off by Dealerships and salesman, but this dealership and Gerald the salesmen are FANTASTIC!!!!!!!!! HONEST, TRUSTWORTHY, FAIR!! I got the bargain of the year on my new Honda, got a AMAZING trade-in offer. They could not be more helpful and bent over backwards to help me. YOU SIMPLY MUST GO TO THIS DEALERSHIP!!! ASK FOR GERALD!! YOu can look through the internet at all the other Honda dealers and their offers, Northwest will Match every deal and will BEAT EVERYDEAL from any other dealer! You can't go wrong!! Going here was the best decision I have ever made when buying a car! I did my research online and visited six different Honda dealerships, Northwest was my 1st stop, but I wanted to continue to check the other dealerships as well and came right back to Northwest Honda, THEY CAN'T BE BEATEN!!!!!!!!!!!!!!!!!!!!! BUY THERE, you won't regret it!! More

So, I had gotten really sick a couple of years ago. Medical bills piled up while I was forced to leave my construction job. The stress caused by all of this ended my marriage after 21 years...the stra Medical bills piled up while I was forced to leave my construction job. The stress caused by all of this ended my marriage after 21 years...the strain bills can put on your relationship is amazing. Nobody would give me an opportunity. I was turned down at several other dealerships. I was lied to. I was disrespected and called names. I am more than just a social security number and a credit score. One of my friend's recommended me to his old car salesman, Jamey Hebb, at Northwest Honda. Jamey was now a finance manager there, and I decided to take his advice. Jamey treated me as if I was his own brother. He helped be figure out a way to get behind the wheel of a new car, and back to work. The true dedication and respect Jamey showed me is nowhere to be found at any other dealership. I hope to bring all of my friends and family members back to Jamey and his company. Not sure if everybody is like him at Northwest, but they should take a page out of his book and try to be. I know that sounds corny but I was hopeless and helpless, and Jamey found a way. Thanks brother. More

Northwest Honda offered a level of friendliness and trust that I did not recieve at other area dealerships. I worked with Billy Collins when purchasing a Certified Pre-Owned Honda Pilot and was impressed wit that I did not recieve at other area dealerships. I worked with Billy Collins when purchasing a Certified Pre-Owned Honda Pilot and was impressed with his knowledge of Honda's Certified Pre-Owned program, the vehicle I was purchasing, as well as Northwest's inventry of used vehicles and supply trends. Great experience. Rhonda Conley More

Best Honda dealership by far. I shopped around all of Maryland from Heritage, O'Donnell, and College Park and these guys were the most friendly knowledgeable employees. I just bought an Accord EX-L and Maryland from Heritage, O'Donnell, and College Park and these guys were the most friendly knowledgeable employees. I just bought an Accord EX-L and the whole process was a breeze. I was in and out in less then 2 hours with my new car. The finance team was very honest and they told me what extras to not waste my time with, while other dealerships would make a plea for me to get these extra options. I felt very at home with these guys. After I got my car they went through every feature and helped me store my phonebook onto the bluetooth. If you need a new car get a Honda from Northwest. Best dealership EVER! More