Honda of Owings Mills

SUPER FRIENDLY STAFF AND OUTSTANDING CUSTOMER SERVICE: On Monday, February 20, 2012, I bought a Honda Pilot Touring and I was provided with excellent customer service at your dealership, and I truly apprecia Monday, February 20, 2012, I bought a Honda Pilot Touring and I was provided with excellent customer service at your dealership, and I truly appreciate it. I'd like to compliment one of your employees, Gerald Walker for the excellent service he provided me on Monday. Mr. Walker was nothing but professional, courteous and made what could be a nerve racking experience very comfortable. Since my first purchase with Northwest Honda in 2010 dealing with Max Cho, I have always been pleased with the customer service excellence I’ve received at Northwest Honda Dealership. And now more recently, these gentlemen from, Gerald Walker, Max Cho and Bert Cho’s professionalism and ability to get me the car I desired - they searched until they found the exact car I wanted - and their aim to please exceeded my expectations. They are like old friends vs. that car dealer sales pitch that is such a turn off. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Northwest Honda Dealership for years to come and will definitely recommend anyone who is looking for a car to stop by. Thanks again for making my day and treating me like a human. Joy Cotterell More

The best auto buying experience I've ever had. Aaron is very professional and responsive to emails and telephone calls. Aaron had the vehicle I selected detailed and prepped for me before my arrival. I wa very professional and responsive to emails and telephone calls. Aaron had the vehicle I selected detailed and prepped for me before my arrival. I was pre-approved for financing and ALL of the paperwork was completed and ready for my signature when I arrived. Ms. Gwendolyn (Finance Manager)is FABULOUS! I was in and out of the dealership within an hour and this includes my test drive. Thanks very much to Aaron for a FABULOUS experience and I will definately recommend this dealership and Aaron to freinds and strangers. More

Venol Burke offers efficient and expeditious customer service. He helped me get into my dream car. And I am truly grateful for his time, care, and compassion. service. He helped me get into my dream car. And I am truly grateful for his time, care, and compassion. More

Great and friendly staff. I felt they had a great selection and the stff are knowledgable and extremely helpful. I didnt feel pressure and the relaxed atmosphere really made the process of finding th selection and the stff are knowledgable and extremely helpful. I didnt feel pressure and the relaxed atmosphere really made the process of finding the right car for me a wonderful experience. I highly reccommend Northwest Honda to anyone looking for a car! More

I bought a car from this dealership 1.5 months ago and it has not been a smooth experience. The dealership delayed my title and registeration process too much (its still not done). Moreover once the sales wa has not been a smooth experience. The dealership delayed my title and registeration process too much (its still not done). Moreover once the sales was over, nobody picks up the phone or return calls. The customer service is absolutely appalling. I got a good impression of this dealership mainly because of the ratings on this site but now I highly doubt it. I will never recommend this dealership in fact I'll actively not recommend this dealership. The biggest reason why I give the poorest of ratings is because of their lack of communication and utterly poor customer service. More

This review will begin and end with giving God the Glory This review will begin and end with giving God the Glory and then giving NW Honda manager/staff Proutt and Hardiek (and Mike Thompson, Service ma This review will begin and end with giving God the Glory and then giving NW Honda manager/staff Proutt and Hardiek (and Mike Thompson, Service manager) Kudos and huge THANKS!!! There is special THANKS and honorable mention to corporate Honda America and to corporate customer service rep =Shawn and La Shaunda and case manager Gene! (apologies for misspells) Here's the deal.....Honda Accord 2006 (purchased 4 months ago) transmission fails during rush hour traffic on the interstate/beltway. In less than one week Honda corporate along with NW Honda service department effortlessly coordinated the assistance we needed with the transmission repair. The service communication between corporate and the service manager Mike Thompson was amazing and the car authorization for pickup communication between Matthew Proutt (used cars) and the NW Honda service department staff was impressive. WHY???? Because their customer service communication was extended towards each other. Even one of the mechanics that walked pass me said 'Excuse me"....... Loved THAT part!!!! The Used Car Manager Matthew Proutt honored the repair efforts of Honda corporate and allowed our family to enjoy the blessing where 3 lives were spared on a day that could have had a very painful outcome for three families (Thank You JESUS!!!). To Mike Thompson our prayers are with you and your family!!!! Often times we give good and bad remarks prior to and post a potential purchase of a vehicle. (Our purchase was a good experience as well). However it is equally important to know how dealers service customers well beyond the purchase and are reliable for continued care after your purchase. NW Honda exceeded all expectations under the current leadership!!! Hands-down...... a must go to Used Car Dealership!!! THANKS FROM the HOUSEHOLD OF GLAD4J4S!!!!! More

I first visited 2 other Honda Dealers - they were not friendly, helpful or interested in me. I heard about Northwest Honda - and went in for a visit. I started with Mark Honkofsky - and found the best sa friendly, helpful or interested in me. I heard about Northwest Honda - and went in for a visit. I started with Mark Honkofsky - and found the best salesperson I've ever met! Open, honest, helpful - he listened to what I was looking for, and worked very hard to find me the perfect match. He went to bat for me over the price, explained all the financing options, and made this buying experience the best I've ever had! I've owned Honda, Suburu, Audi, Volvo and Lexus - this was BY FAR the best! More

I initially found the vehicle on cars.com that I was interested in. I called the dealership and made an appointment. The salesman answered all my questions about the vehicle truthfully over the phone. W interested in. I called the dealership and made an appointment. The salesman answered all my questions about the vehicle truthfully over the phone. When I got to the dealership the vehicle was exactly what I expected. No unexpected price changes, or dirty surprises. (no room to bargain, because initial price was low). Overall very good experience. bought the vehicle, so far so good.. More

I am an internet car shopper. I can't stand the games that are played by traditional dealers as you haggle for the price. I want to get your best price before I even show up. For my recent purchase, that are played by traditional dealers as you haggle for the price. I want to get your best price before I even show up. For my recent purchase, I used dealerrater.com and filled out the forms directly on a variety of dealer sites to solicit bids from dealers that I've worked with previously or that appeared to be highly rated. All told, I solicited bids from 8 dealers. Northwest beat the next closest bid by $800 and most by $1000-$1500. They honored my desire to work via email and never tried to pressure me to get on the phone. The price was offered up right from the beginning and there were never any games. When we showed up to purchase the car, Michelle, with whom I had been dealing, greatly us warmly and quickly took us out to see the car. She got the paperwork started right away, and while we were subjected to the usual sales pitch on various options and warranties from other members of the Northwest team, it was a soft sell approach and we felt no pressure whatsoever. All told, this now being my fourth car purchase (I keep cars for 9-10 years on average), this was perhaps the best one by far. I heartily recommend that you include Northwest and Michelle in your search for a new Honda. More

Billy Collins was truely a pleasure to work with buying our new Honda CRV. He did everything exactly the way he said he was going to and delivered my CRV in Pennsylvania to me. I would recommend Billy and our new Honda CRV. He did everything exactly the way he said he was going to and delivered my CRV in Pennsylvania to me. I would recommend Billy and Northwest Honda to any friend looking to buy a Honda new or used. More