Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda of Owings Mills
Owings Mills, MD
1,198 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,198 reviews
January 07, 2012
I brought my first car from this place 3 years ago. They called me to see if I could exchange it and I did today! Phil was extremely helpful and not a bad salesman for doing it for such a short time. Bert w called me to see if I could exchange it and I did today! Phil was extremely helpful and not a bad salesman for doing it for such a short time. Bert was honest with the finances too. It was a long process but I'm happy with the outcome! More
by sbrownsc
Employees Worked With
Phillip Dickson, Bert Cho
December 31, 2011
Our salesman Billy Collins was awesome to work with. We purchased 2 cars from him in a weeks time. He made the experience a pleasurable one. He was very knowledgeable about the cars he sold to us. He an purchased 2 cars from him in a weeks time. He made the experience a pleasurable one. He was very knowledgeable about the cars he sold to us. He answered all of our questions. What I liked about the dealership is there was no pressure to buy the vehicles. It was a very fast process in purchasing the cars. Gwen was very quick in getting all the necessary paperwork printed and signed. She was a very nice and kind woman to work with. The sales manager Matthew Proutt made a point of introducing himself to us and was very professional through the whole process. I would definitely recommend this dealership to my friends and family. When we are in the market to purchase a vehicle for our son in 2012 we will definitely be going to Northwest Honda for our purchase. More
by jeglenn
Employees Worked With
Billy Collins, Gwen Fykes, Matthew Proutt
December 29, 2011
Friendly, Fast and Accurate service. Answered all of my questions in one visit. Very clean and updated Showroom and office areas. Purchased a car that I LOVE! I will recommend this dealership to Friends an questions in one visit. Very clean and updated Showroom and office areas. Purchased a car that I LOVE! I will recommend this dealership to Friends and Family. More
by roxanned03
Employees Worked With
Phillip Dickson
December 28, 2011
The amount of time spent on my deal was amazing. Mr. Proutt worked with Mr. Collins through the transaction and made sure I received the best possible vehicle and rate available. I was very impressed wi Proutt worked with Mr. Collins through the transaction and made sure I received the best possible vehicle and rate available. I was very impressed with the professionalism of the entire team. Billy and Matt made buying a car a wonderful experience. I would definately recommend them to anyone I know to purchase a vehicle. Thank you so much More
by Krose
Employees Worked With
Billy Collins & Matt Proutt
December 21, 2011
Would highly recomend visting Northwest Honda to purchase a new car. The sales person Gerald Walker was top notch and provided A+ setvice from start to finish. very competitive on price. a new car. The sales person Gerald Walker was top notch and provided A+ setvice from start to finish. very competitive on price. More
by Balthondaguy
Employees Worked With
Gerald Walker
December 20, 2011
The amount of time spent on my deal was amazing. I was treated as if I bought a new car. The quality of the car and the rate for financing far exceeded any of the other dealerships I visited. Mr. Proutt treated as if I bought a new car. The quality of the car and the rate for financing far exceeded any of the other dealerships I visited. Mr. Proutt worked with Mr. Collins through the transaction and made sure I received the best possible vehicle and rate available. I was very impressed with the professionalism of the entire teams... Thank you so much More
by gstrovel2000
Employees Worked With
Matthew Proutt and Billy Collins
December 16, 2011
The two employees were extremely knowlegable and helpful without being pushy. They were A PLEASURE TO WORK WITH during this purchase. Since this vehicle was for my wife it was an hard sales job to satisif without being pushy. They were A PLEASURE TO WORK WITH during this purchase. Since this vehicle was for my wife it was an hard sales job to satisify her requirements. We had looked at several other dealers and found Northwest Honda the most with the answere we needed. In fact, Philip had my wife drive the car, with us in the car, to our garage to make sure it fit. No other dealer had offered this during opening discussions. More
by Arnold Kahn
Employees Worked With
Philip S. Dickson, Selection Specialist; Deryl Pearson, Sales Manager
December 16, 2011
lied about who i was being financed through. told them i wanted to be financed through tower federal and they said ok then when all the paperwork was done i was financed through northwest whos interest rate wanted to be financed through tower federal and they said ok then when all the paperwork was done i was financed through northwest whos interest rates were way higher then tower federal. that issue was resolved. i was missing a valve stem sensor so they said to order the part and to come back the following week to have it installed. in the mean time the car started running funny and th echeck engine light came on. this way day 3 of the 30 day warranty through tower federal. when i went to get my valve stem sensor installed i found out that they never even ordered the part yet. i had them check out the check engine light and after sitting in there waiting room for 2 hours i found out all the mechanic did was cleaned the sensor which is the cheap way of going about fixing the problem. so when i left i was without my valvestem sensor still and my car was still running funny. less then a week later my check engine light is back on. i brought my car back to northwest were i was given a rental. my car was there for about a week. when i got it back they had finally put my valvestem sensor in but they had scratched my rim so badly in so many spots that i began to get angry. they said they wouold have someone fix it for me. i drove off there lot that day with the sensor fixed but within a few more days the light was back on. now im getting frustrated because im calling northwest and they will not answer or return any of my calls so after i few days i drove BACK to northwest. they said its the catalytic converter this time and i have now been waiting to have my car back for over 3 weeks because the part is on backorder and they ruined the old cat on the car taking it off so now my car is just sitting there waiting for the new part. i have owned the car since 10-27-11 and i have only driven it for maybe 2 weeks. when i called the owner of northwest to complain about the manager andrew he said he was taking this very seriously and would call me back. sure enough no phone call back or email. come to find out andrew is his nephew. so overall northwest honda is HORRIBLE with their customer service. they dont return emails or phone calls like promised and apparently they dont communicate well among themselves since it was said my valvestem sensor was in and when i got there it hadnt even been ordered. i would never recomend northwest to anyone and i would never buy from them again. i contacted the BBB and we are working this out. theres alot i have left out but i have been given 3 differnt rentals since the start of this which they make me go pick up and drop off. i dont see where that is my problem anymore. im taking the risk of driving there and the time and gas. i live 20 miles away and it seems like im driving there more then iv been driving to work and well gas isnt cheap. i think they should refund me some money for all of the frustration and hassle they have put me through plus for the gas i have spent driving to and from there shop. i hope whoever reads this strongly considers buying from northwest. there your bestfriend until you cut them that check then they will forget all about you! More
by jdvf1231
Employees Worked With
andrew
December 11, 2011
TJ was very helpful in the sale of our new (used) car. My husband and I had to take separate test drives because our infant son was with us. We felt TJ was honest and anticipated our needs (detailing fea My husband and I had to take separate test drives because our infant son was with us. We felt TJ was honest and anticipated our needs (detailing features that were relevant to having an infant as a passenger, etc.) while working with us. Unfortunately the car was in high demand the afternoon that we purchased it and therefore we were unable to negotiate a better deal from the listed price. More
by amoatz1
Employees Worked With
TJ Erickson, Bert Cho
