Honda of Owings Mills

my purchase My experience with Northwest Honda was excellent. I was able to leave with the car of.my choice. Larry Brooks was awesome. He made sure that I was c My experience with Northwest Honda was excellent. I was able to leave with the car of.my choice. Larry Brooks was awesome. He made sure that I was comfortable with my visit there. Larry explained to me everything I needed to know with purchasing a car. I was very satisfied. More

Just like family I went into Honda just wanting to look at cars. I thought that I was going to know more than him but I was wrong...lol he was very nice and never mad I went into Honda just wanting to look at cars. I thought that I was going to know more than him but I was wrong...lol he was very nice and never made me feel bad for trying to keep information from him, but he knew it all. He was very helpful and not pushy. My boyfriend and I felt that he was never trying to get over or just make a sale for the day. I would go back to Ray when its time for me to buy my next car felt I was with family. More

Awesome Wonderful experience in purchasing my new car with Braden (Selection Specialist @ Northwest Honda). I strongly recommend my friends and the reader to Wonderful experience in purchasing my new car with Braden (Selection Specialist @ Northwest Honda). I strongly recommend my friends and the reader to step in dealer office and check for Braden. FYI _ Till now we worked with Braden and purchased 3 cars so far & counting more. Thanks Braden, keep the good work going, we appreciate your efforts to make the deal close for better deal in OwingsMills/Baltimore area. More

Used car dealership with high class My wife and I went to see Anthony to inquiry about a car. After test driving vehicles that were in our budget. Anthony's customer service skills were My wife and I went to see Anthony to inquiry about a car. After test driving vehicles that were in our budget. Anthony's customer service skills were phenomenal. He took away all fear and doubt about the integrity of a used car salesman. We will definitely recommend this dealership as one of the best dealerships that cares about the customer after they drive off. Thank you Anthony!!! See you soon!!! More

they sold me a lemon I BROUGHT A CAR IN FEB. FROM NORTHEWEST HONDA AND 6 MONTHS LATER THE TRANSMISSON WENT UP ON IT AND NOW IM STUCK WITH A CAR PAYMENT AND NO CAR, THIS IS I BROUGHT A CAR IN FEB. FROM NORTHEWEST HONDA AND 6 MONTHS LATER THE TRANSMISSON WENT UP ON IT AND NOW IM STUCK WITH A CAR PAYMENT AND NO CAR, THIS IS THE FIRST AND LAST TIME I BUY A CAR FROM NORTH WEST HONDA More

Northwest Honda Owings Mills Sales person showed us the car that we were looking for. The test drive sealed the deal. I purchased a car from Carmax but return it within the allot Sales person showed us the car that we were looking for. The test drive sealed the deal. I purchased a car from Carmax but return it within the allotted timeframe and bought this 2013 Honda Accord EXL. The Loan Manager was able to get me to the desired payment. The salesman was very efficient in handling the details of the purchase. The salesman showed me the features of the car so that I can begin to experience them right away. We will set up an appointment to learn more. More

Costimer Service and Millianium Service Contract Customers be cautious purchasing cars from Northwest Honda of Owings Mills. You will not obtain good service after you leave the lot. Northwest Honda Customers be cautious purchasing cars from Northwest Honda of Owings Mills. You will not obtain good service after you leave the lot. Northwest Honda of Owings Mills is only interested in their profits. They do not stand by the service agreement they sell and do not claim any ownership. Referring to the Millennium Tire Service Contract purchased at Northwest Honda of Owings Mills for $1,800 to cover tires for life. Lost $300 on the agreement one month after the purchase of my car and was not able to use the issued certificate at 100%. It was only available for $300 at a time so changing all four tires was not an option. Had to pay out of pocket or change two tires and come back in a month to change the other two tires. Northwest Honda of Owings Mills does not stand by the products they sell. You will be on your own after the purchase is processed. After purchasing two cars at Northwest Honda of Owings Mills, I am very dissatisfied in the service and customer satisfaction. As of 9/18/14 Yes, Northwest Honda says they have to follow the law after they have collected $1,800 and only provided a voucher in the value of $1,500 that could not be used to replace one set of tires because of the $300 limit per service. This is in exchange of life-time tire program sold by Northwest Honda. Also, they were not able to apply the remaining amount of my voucher ($150) in September, after I had my car checked in April for the same problem. To provide more detail on my experience, I have taken my car for service in April of this year for brake problem, and was told that there is a little rust on the pads, and it will wear off with driving. The problem did not go away, but it got worst. I do not drive much. In September, the front pads were changed and front rotors resurfaced with a brake fluid flush at 77K miles for $419. It appears the problem is fixed. Why was this not done in April? Was it because the Millennium warranty was still valid? In addition, the break problem has been ongoing since June of 2010. In 2010, Northwest Honda changed my rear pads. Two year later in April 2012, the rear pads were changed again. Very strange that the rear pads would wear out twice before the front pads, but I was told it will fix the braking problem. The problem was not fixed. More

Great Service Larry and Derek worked very hard to provide me with great customer service. I appreciated all their hard work before and after I got my car. I will de Larry and Derek worked very hard to provide me with great customer service. I appreciated all their hard work before and after I got my car. I will definitely recommend this dealership to friends and family. More

Thank you Gary Williams at Northwest Honda !!! I am looking for a new Honda Fit and visited Northwest Honda in Owings Mills MD. What a wonderful experience. Gary took the time to understand my pr I am looking for a new Honda Fit and visited Northwest Honda in Owings Mills MD. What a wonderful experience. Gary took the time to understand my preferences, answered all of my questions and made me feel special. I really had my heart set on a white Fit and Northwest didn't have one on the lot, so Gary is getting one for me. Can't wait ... I highly recommend this dealership and Gary Williams. More

Treated me like family! I came here to purchase my first car. I was looking for a quality, certified used car. After searching different dealers in VA and MD, I had a defeati I came here to purchase my first car. I was looking for a quality, certified used car. After searching different dealers in VA and MD, I had a defeatist attitude. I stopped in at Northwest close to closing time and was pleasantly suprised with quality service and cars. I was able to get a certified used Honda Civic for practically a steal. Beyond that, Larry treated me like family. I feel confident with my purchase and know if I ever have issues I can rely on him and othes at Northwest. The staff at Northwest really believe in keeping their customers happy and satisifed by any means! More