Honda of Owings Mills

Above and beyond Jonathan Waugh was very helpful toward ny need. I was having some issue with my finances and he solved my problem.I would recommend my whole family to Jonathan Waugh was very helpful toward ny need. I was having some issue with my finances and he solved my problem.I would recommend my whole family to come to see Jonathan Waugh and the honda family. More

Excellent service! Ray is a bright, knowledgable and engaging sales representative. He went out of his way to be of assistance and to train me on the technology in my ne Ray is a bright, knowledgable and engaging sales representative. He went out of his way to be of assistance and to train me on the technology in my new CRV. This was no easy matter. I will surely recommend Northeest Honda, Ray, and Dawn who helped with financing. More

Checking into a new car while waiting for Service While visiting the dealership with a friend who had a Honda service repair, we met a great salesman, Jonathan Waugh, who tried to get my friend to up While visiting the dealership with a friend who had a Honda service repair, we met a great salesman, Jonathan Waugh, who tried to get my friend to upgrade the car on our request. John was very knowledgeable, honest, and friendly. My friend's Honda needed a heater fan. While waiting, John helped my friend to find a car that was just right, but it took two days to find out that the car did not fit the present budget. John was great , but the process was too long, just to see if a car fit your budget range. I tried to get them to do the paperwork faster and to another car while waiting. Jonathan did help my friend to get the repair cost reduced because the car repair warranty was not in the Service Department computer. and my friend was charged and paid the full repair cost which was covered under warranty. Thank you Jonathan W. for solving the repair problem and for trying to help my friend to get another Northwest Honda car. Mike Thompson was great because he did the paper work to reduce the repair cost. Jonathan and Mike is why I would buy a Northwest Honda. More

Efficient and Effective I was very pleased and appreciative in the way that all the things concerning my purchase including the sales, the financing, and the service departme I was very pleased and appreciative in the way that all the things concerning my purchase including the sales, the financing, and the service departments were carried out. Also, every one was very helpful in explaining how my new CRV operated. This was my 4th Honda purchased at Northwest and again I received a great bargain. More

Good Service and experience I have been a customer since 2004 and the service gets better every time. This is my 3rd car from Northwest Honda. The service is always quick and the I have been a customer since 2004 and the service gets better every time. This is my 3rd car from Northwest Honda. The service is always quick and the staff is friendly. More

Best car buying experience I purchased my new 2015 honda coupe from larry brooks at northwest.Mr.Brooks made the car buying experience awesome.He was very professional, attentio I purchased my new 2015 honda coupe from larry brooks at northwest.Mr.Brooks made the car buying experience awesome.He was very professional, attention to detail to the exact car I wanted.He was very friendly to myself and my family.The staff in the dealership made us feel at home.I would recommend Mr.Brooks to friends and family.He is the BEST salesperson I have come across in all the years I have purchased vehicles. More

Best car buying experience Mr.Brook made my car buying experience awesome.He was very patient.He was informative and paid attention to detail with everything I requested in the Mr.Brook made my car buying experience awesome.He was very patient.He was informative and paid attention to detail with everything I requested in the car.When I called,he kept me updated with the inventory so the day my car came in, I was right there to get it.I would recommend my family and friends to Mr.Brooks. More

Great Service My sales guy was Larry Brooks and I very pleased with his service. He went well above and beyond. I left very happy last night. I wouldn't recommen My sales guy was Larry Brooks and I very pleased with his service. He went well above and beyond. I left very happy last night. I wouldn't recommend him to my friends and family More

Larry "Duke" Brooks is who you want to go see !!! When walking in to the dealership for the first time Mr. Larry Brooks took it upon himself to greet me and my party and ask if we had an appointment w When walking in to the dealership for the first time Mr. Larry Brooks took it upon himself to greet me and my party and ask if we had an appointment which I did. Once his search resulted in no appointment that had been put in; he immediately took it upon himself to help me. He asked and listened to what I was looking for and he did his absolute best to get me in that very same vehicle. This was my first car purchasing from a dealer so he had made the process clear and simple. If applicable I will definitely becoming back to shop with Mr.Brooks and the Team over at Northwest Pre-Owned. Thank You So Much. More

Wasted trip I called and spoke to sales manager, Rishad to see if Northwest would match a price on a new CR-V I was interested in. My wife and I had just purchase I called and spoke to sales manager, Rishad to see if Northwest would match a price on a new CR-V I was interested in. My wife and I had just purchased one two nights before from O'Donnell Honda and wanted a second, but they were out of the color I preferred. I called Northwest from work and clearly stated the price we paid that I hoped to match. I was assured price wouldn't get in the way of the sale (although it should have raised a flag when Rishad told me that the car I was interested in had wheel locks and splash guards worth $400 - really??) I drove from Johns Hopkins University where I work through rainy rush hour traffic to be given the typical song and dance that people associate with buying a new car. While Rishad seemed like a pleasant guy, he pulled a classic bait and switch assuming that if he could get me in the showroom they could work their sales magic. It didn't work. I've never walked out on a conversation at a dealership before until last night. If they weren't able to match the price, that's fine, just tell me so on the phone, but don't lie to me and waste my time. By the way, after contacting two additional dealerships I found one that happily met my price and even included an additional option free of charge to earn my business. I'm a happy owner of a new CR-V and I didn't buy it from Northwest! I gave two stars instead of one because I served myself a free coffee as I waited in the showroom. If you're in the Baltimore area save yourself a headache, skip Northwest and go to O'Donnell in Ellicott City or Ourisman in Bethesda their prices are great, they treated us well, and didn't insult us with theatrics. David More