Honda of Owings Mills

Billy went out of his way to find the vehicle I wanted in the price range I wanted. They gave me a reasonable price on my trade in, and did the few extra thing to my truck that I want done before I purchaced the price range I wanted. They gave me a reasonable price on my trade in, and did the few extra thing to my truck that I want done before I purchaced it. I am very pleased with the dealership and Billy and have referred several people to them who have also had good experiances. More

I came to Honda initially to just to get an idea of what's on the market and what I can afford. While there, the vehicle that I purchased caught my atttention. Mr. Carter was very helpful and reassured what's on the market and what I can afford. While there, the vehicle that I purchased caught my atttention. Mr. Carter was very helpful and reassured that there was no pressure to purchase. Mr. Carter and other associates worked with me and were very friendly, making me feel welcomed. This was my first dealership purchase with Honda but this is my fourth Honda. I will forever be a Honda customer! More

Very friendly and easy to talk to. Gave several options and worked a great deal and even fed us while we were there. I will be sure to tell others and worked a great deal and even fed us while we were there. I will be sure to tell others More

The above-mentioned employees (along with whoever else I came in contact with at this dealership) treated me better than I had ever been treated while buying a car. Not only were they very courteous, they came in contact with at this dealership) treated me better than I had ever been treated while buying a car. Not only were they very courteous, they went over and beyond in dealing with my slight disablilty. The price I was offered (the first price) was beyond my expectation and the trade in value put on my vehicle was more than fair. I was so very satisfied I returned two days later and purchased another vehicle and insisted I deal with the same employees. I am in my late 60s so I don't know how many more vehicles I may be in need of, but rest assured if there are any, they will be purchased at Northwest Honda. I intend to refer all I come in contact with who may be looking to buy a vehicle to forsake all other dealers. I also would like to mention that I had been to other dealerships before going to Northwest Honda; rest-assured in the future Northwest will be the first and only dealership I frequent. More

I would definitely recommend this dealership to anyone in the future. The customer service provided by Phil helped to make up for some of the mistakes though. After we purchased the vehicle, we were contacte the future. The customer service provided by Phil helped to make up for some of the mistakes though. After we purchased the vehicle, we were contacted 3 times afterwards for different mistakes (wrong tags). Not huge issues, but curious why this things were looked over. Overall, great experience except being there over 7 hours without eating. Poor planning on us I guess! (Bring a snack!) Generally positive experience. Thanks to Phil for helping us out! More

Billy and Erica made the buying process exciting and fun, not to mention reassuring. Buying a car is always stressful and this was far from it. My finance person Gwen Fykes brought humor to lighten the moo not to mention reassuring. Buying a car is always stressful and this was far from it. My finance person Gwen Fykes brought humor to lighten the mood at signing, she took the edge off of signing all of those intimidating papers. I feel like I got the car I was looking for for the price I wanted. More

"We're a high-volume dealership," they told me when I called about a 2005 Jaguar X-Type. And that proved to be true as they treated me as a number ... despite driving for seven hours round-trip t when I called about a 2005 Jaguar X-Type. And that proved to be true as they treated me as a number ... despite driving for seven hours round-trip the next day to view and purchase the vehicle. I was told that they'd handle all the registrations and "paperwork" with the Virginia DMV, as well as that they'd reimburse me for any repairs to the brakes (which I knew were needed but the salesman vehemently denied) that the authorized me (in writing) to have done locally. A week later, I get lots of "thank you" emails from the used car manager, urging me to contact him if I experience any problems. That I did ... along with me salesman. Neither have replied to numerous emails I sent, inquiring about the status of my vehicle's registration and repairs. And while the used car manager put me on hold when I called, transferring me to my salesperson, I received a rude and nasty tongue lashing. This is not the way I -- or you -- want to be treated by a car dealership! If you want to be no more than a number, then consider dealing with Northwest Honda. If, however, you want personalized and courteous attention -- before, during, and after the sale -- then I recommend you go elsewhere! More

My experience with Northwest Honda proved to better than I expected. Car dealers tend to get a bad rep but the staff members here have shifted my perception, they were attentive, knowledgeable. Quite I expected. Car dealers tend to get a bad rep but the staff members here have shifted my perception, they were attentive, knowledgeable. Quite frankly I was blown away by their non-stop service, they made sure I was fully educated about my new car and financing. I could go on and on but you simply must experience Northwest Honda for yourself, you won't be sorry! If you are looking for superb service, kind staff, and an amazing vehicle make your way over. Kenneth Brooks and Jason Minard assisted me and so I can honestly say these gentleman will make your visit pleasant and ensure you leave the lot happy. More

Hassle free. Greate price. The price offered to me was great compared to other dealership. I will definitely recommend my friends and family if they decide to go for Honda. great compared to other dealership. I will definitely recommend my friends and family if they decide to go for Honda. More

Sales person and finance manager were and they helped and explained everything during the sales process. Sales Person shown us all the possible options which fits in my criteria and compared multiple options explained everything during the sales process. Sales Person shown us all the possible options which fits in my criteria and compared multiple options and provided best service. More