Honda of Owings Mills

I went to North West Honda looking for a lease on a Honda Accord they had. Jim Fish in Sales was patient while we went through all the details, and explained the features and the car characteristics. After c Accord they had. Jim Fish in Sales was patient while we went through all the details, and explained the features and the car characteristics. After considering several options, I decided to buy a 2012 Honda Civic-LX. Jim Fish helped me setup financing and tried different options to get me financed, and he was very patient with me mean while I was taken my time to decide on it. Jim was prompt to answer my calls; I recommend the dealership for their professional and courteous manner. Ask for Jim Fish… we need to go back to root and deal with people who knows how to treat people and not just to take economic advantages of a situation…….. More

Rob was professional and "knows" the customer which is a sign of a great salesman. I had already done my "research" and decided that I wanted a Honda CR-V AWD EX-L. I knew which vehicles they h which is a sign of a great salesman. I had already done my "research" and decided that I wanted a Honda CR-V AWD EX-L. I knew which vehicles they had on the lot and expressed the colors that would be satisfactory to me. Rob already surmised I was "shopping around". He came back with a "drive off the lot" price that I knew was fair (because I had done my research) and couldn't walk away from purchasing. Although the bottom line for me was price, I really wanted a dealership that was not "too far out of my way" so that I could return and take advantage of their service department. Overall, I was pleased. More

I just bought a new 2012 Honda Fit and had an excellent buying experience. I started off my search by emailing a number of different dealers asking for "On the Road" prices. Rob Pullo from NW Honda gave buying experience. I started off my search by emailing a number of different dealers asking for "On the Road" prices. Rob Pullo from NW Honda gave one of the better offers, and was good about adding in all the prices, taxes, and fees so there wouldn't be any surprises. After a bit of back and forth emailing, he dropped the price a bit more. It wasn't the best price offered by the other dealers but it was definitely close. But when I tried to confirm with the other dealers that there would be a car waiting on the lot at the price we had agreed via email, the other dealers got all shifty, refusing to promise that a car would actually be there. So I called Rob at NW instead. He told me which cars were available, and offered to pull aside the one in my preferred color so that it would be sure to be there when I arrived. A quick test drive, a bit of polite chatting, and I signed the check and a few papers, and was out of there. None of the car-buying nightmares some folks have. A few thoughts: -I had already researched the price on Edmunds, and other sites, and by emailing other dealers. My aim wasn't to get some amazing low price by grinding down the dealer with arguments (does that ever work?). Instead I wanted to know I had a fair price, that was on the low end of the spectrum, and that I wasn't getting "screwed." I felt that what I got was quite fair. -I did all negotiation in advance via email. So there was no real back and forth when I got there. I was sure to ask about On the Road prices, so that I didn't get suprised by the inevitable taxes, tag fees, etc. (In maryland, these are pretty high) -My trade in wasn't really a factor, so there was no haggling there. (an old old car that I'll probably sell myself or give to charity) -I had already arranged financing elsewhere so that there was no arguing over monthly payments, etc. One suggestion: The person who greeted us at the door, was perfectly polite and friendly, but didn't seem to quickly know how to find Rob when we arrived. It seems that this person should have all of the sales staff phone numbers on speed dial on his cell phone (rather than going to a desk and shuffling through papers as he did). Again, not a complaint, but rather a suggestion. Overall quite happy. More

I was so impressed with our car-buying experience at Northwest -- no annoying haggling, no sales pitches, just plain easy to deal with. We were greeted at the door and our sales person came right out t Northwest -- no annoying haggling, no sales pitches, just plain easy to deal with. We were greeted at the door and our sales person came right out to assist us and had an answer for all our questions. I'd definately recommend them to anyone I know and will go back to them for my next purchase! More

Our overall experience was not Great because when we were notified that our car was in we were pressured into coming out immediately, without any prior notice so that we could schedule. notified that our car was in we were pressured into coming out immediately, without any prior notice so that we could schedule. More

My experience with Northwest Honda has left me more than My experience with Northwest Honda has left me more than satisfied, and honestly I don't think I have ever had such a smooth and more friendly sales My experience with Northwest Honda has left me more than satisfied, and honestly I don't think I have ever had such a smooth and more friendly sales experience in my life. I went there to find a vehicle, any vehicle that my poor pockets could afford and these 2 gentlemen worked tirelessly and effortlessly to assist me. Very past credit problems cleared up, but now having little/no credit very few dealserships wold even touch me, Northwest had no problem with this at all. I had a job, had been there long enough, and I had a down payment they were not hesitant to work with me. Duane, through multiple visits, was very patient with me and worked pretty much non-stop to sow me what was available to me that still fit my criteria. Seeing that I have an odd schedule(trucker) and am only available to shop on the wekends,he still worked with me as if there were no problem at all. I am picky about what I drive, and I will not just accept any ole thing; even if I can't afford the top of the line. Long story short,,through persistance and Duane and Jason's effort to help me find decent financing I drove out of there with a 2010 Ford Taurus, and I cannot be happier. Once I settled on what I wanted,the rest of the process went through like silk; and not once did I ever feel like I was getting taken for a ride. I would go back again, and anyone who is looking to buy a good quality used car, these are definately the guys to see. If anything else, they will at least be fair, honest, and upfront with you based on the numbers you are giving them to work with, and the circumstances you are working with. Thank you sooo much guys for making me feel like I at least mattered, and for treating me better than just about any other dealership that I have EVER dealt with. More

It is a very friendly dealer ship. Big country was very helpful and friendly. Josh was very professional and helpful with the buying process. I was very satisfied with the service. helpful and friendly. Josh was very professional and helpful with the buying process. I was very satisfied with the service. More

Branden and Bert made this whole car buying experience a pleasure. No nonsense pricing, no wasting of my time!! They did exactly what we asked them to do. Thanks guys. pleasure. No nonsense pricing, no wasting of my time!! They did exactly what we asked them to do. Thanks guys. More

I had a great experience at Northwest Honda. On May 10th I went there looking to trade in my vehicle and Billy Collins was very helpful in finding me a car within my price range. Billy did everything possib I went there looking to trade in my vehicle and Billy Collins was very helpful in finding me a car within my price range. Billy did everything possible to get me a good rate! He is very courteous and professional and I left there very happy with My New Honda Pilot! Now when I hear that someone is looking to buy a new/used vehicle I always recommend Northwest and I tell them to ask for Billy. Thank you for your great service! More

I would recommend Northwest Honda to anyone. My Salesman Billy Collins was pleasant, courteous and very knowledgable about the vehicles.he made the buying process very simple and fast.He is a no pressure ki Billy Collins was pleasant, courteous and very knowledgable about the vehicles.he made the buying process very simple and fast.He is a no pressure kind of guy with all the right answers. Buying a car can be very stressful but, not the case here. He knows how to make it a pleasant experience. If he doesn't have what you want he will find it. Several of my family members have also bought there vehicles though Billy and all of them are glad that they did. My experience was wonderful and I will definatly return to Billy at Northwest for my next car! More