Honda of Owings Mills

A Training Course in Salesmanship and Etiquette I personally am in Sales (office equipment) and usually sit "on the other side of the table" when it comes to a sale. It was an extremely pleasurable I personally am in Sales (office equipment) and usually sit "on the other side of the table" when it comes to a sale. It was an extremely pleasurable experience to deal with Raschelle. From the moment my wife and I walked in, she was pleasant,professional, and focused on getting us the minivan we wanted. She answered all our questions with a smile, showed us a few models/trims, and once we made a decision passed us on to Leen who did a masterful job of finishing the paperwork in record time to get get us out the door! While we were signing, Raschelle went and put our plates on for us so we wouldn't have to waste any time! Raschelle's follow up, as well a Mike's were textbook what you would expect from an excellent,caring salesperson. In fact, I showed her handwritten thank you card to my sales team as an example of how to treat a client! More

very good experience, EXCELLENT SALESPERSON Had a very good experience at northwest honda, and I would highly recommend this dealership. The best part was the salesperson, Braden, he was profess Had a very good experience at northwest honda, and I would highly recommend this dealership. The best part was the salesperson, Braden, he was professional, helpful, knowledgeable, and far from pushy. he took 4 hours going through what seemed to be there entire inventory to find something that met my very picky standards. When we found a vehicle, and price point that worked, he , joe, and Sharonda worked very hard to find financing that was the best for my situation. Braden, and Sharonda stayed over an hour after they closed, to make sure I was comfortable, and well informed about the car, and financing. While we were finishing up the paperwork braden even went out, and detailed the car, and shined up the wheels. If you need a used car in the Baltimore you would be lucky to have Braden, Joe, and Sharonda help you find it. More

Great experience My wife and I purchased a used car (Cadillac Escalade) and the salesperson Marcus Lisbon provided us with such a great experience that we felt like we My wife and I purchased a used car (Cadillac Escalade) and the salesperson Marcus Lisbon provided us with such a great experience that we felt like we knew him for years. He was absolutely amazing, totally transparent during our entire purchasing experience and the price was right. Prior to arriving at Northwest Honda we was reluctant about purchasing a used vehicle because we never owned a used vehicle. Moreover, the general manager Mr. Joe was also attentive with providing us with a long lasting experience, as well as other employees ( finance dept., sales staff, and service dept.). This was our second purchase with Northwest Honda (new car) and it was so awesome. We feel really blessed to be afforded the opportunity to develop a long lasting relationship with the Northwest Honda Family. More

My third car from Northwest Honda I got my third car from northwest honda. When it was time for me to purchase my car the first person I called was my favorite sale man Mr.Larry. He wi I got my third car from northwest honda. When it was time for me to purchase my car the first person I called was my favorite sale man Mr.Larry. He will be always the go to person when its time to get a ride because he always give great customer service, awesome options from different cars, even more important the prices always right. I say all this to say if you need or looking for a used car call Larry Brooks he will get you in what you want or better I promise you I know from experience. Team Larry #brooks... More

Very Pleased! I appreciate Kenny and Larry Brooks' assistance in making this a seamless process. I would totally reccommend them to friends and family who are looki I appreciate Kenny and Larry Brooks' assistance in making this a seamless process. I would totally reccommend them to friends and family who are looking for a new or pre-owned vehicle. More

Loved my experience with Northwest Honda In so many words nothing short of amazing! Best car buying experience hands down!!! Everyone went above and beyond to make sure my needs were met. Def In so many words nothing short of amazing! Best car buying experience hands down!!! Everyone went above and beyond to make sure my needs were met. Definitely gained a new lifetime customer! More

the general sales manager was quite rude! the sales person was excellent (arnold greenspun). when i met the general sales manager, jon orofino, to discuss the price of the car i was going to b the sales person was excellent (arnold greenspun). when i met the general sales manager, jon orofino, to discuss the price of the car i was going to buy, he was rude, gave me a curt response, and walked away. he was even insulting to the sales person. it did not matter to mr. orofino that this would have been my 4th honda from the northwest honda dealership. when i asked for a loyalty discount, he looked angry, and acted insensitively. i called again to discuss the car, since the salesperson was so helpful, professional, and courteous, and again got an unsatisfactory response from mr. orofino. i bought a car today from the heritage honda in westminster. the sales person who was so helpful and who was "awesome" was bill sparrow. everyone i interacted with at that dealership, including the general manager, was amazing and very happy to get my business. i will be doing my service needs at that dealership. i currently own three hondas and will no longer do services/maintenance at northwest honda or buy another honda from that dealership. they lost a loyal customer. More

Beyond excited I give myself this rate because I got what I really wanted and Larry brooks made sure I got what I really wanted instead of getting a car i really did I give myself this rate because I got what I really wanted and Larry brooks made sure I got what I really wanted instead of getting a car i really didn't want so I am very appreciative and excited about my car More

"Above and Beyond Expectations - Ask for Larry Brooks!!!" I have purchased several cars in my lifetime, new and used. This was a used car purchase. But the level of customer service I received, you would ha I have purchased several cars in my lifetime, new and used. This was a used car purchase. But the level of customer service I received, you would have thought I paid cash for a high end luxury car, and I wasn't purchasing a Honda! The sales, and financing experience was off the charts! Do yourself a favor and ask for Larry Brooks for your next car purchase. You'll be telling your family and friends about the experience. I was made to feel like family and a VIP all at the same time!!!!! People always post bad service, but this is an opportunity to say something positive! I would recommend Northwest Honda to anyone for service or purchase, new or used!!! More

Looking out for a Kid I seen a car online for a great deal. I came up to see the car. Larry "Duke" Brooks was the selection specialist who took my request to get the 2012 I seen a car online for a great deal. I came up to see the car. Larry "Duke" Brooks was the selection specialist who took my request to get the 2012 Honda Civic on the lot. Duke was able to help ease me through the process. He treated and guided me like I was family. He sent me to the right people to make every thing work. Duke was the best. I'll recommend him for anyone. More