Honda of Olathe

I brought my honda of certain model to the Honda of Olathe for check up. The service rep told me & gave me a list of items that need to be worked on, and I replied back with my choices of the items to Olathe for check up. The service rep told me & gave me a list of items that need to be worked on, and I replied back with my choices of the items to work on. I told the rep that I also need to have a second key fob made. The rep answered they can make a new key fob within 3 business days. So I left my "new" car with Honda of Olathe for them to work on it & wait for the key fob. Three business days had passed, and i heard nothing back from the rep, and I called several times & check on the repair status. So I went back to the dealer on the third business day anyway so I can use the car. I went to the service dept & met my rep, and the rep said the car is ready, and the key fob won't be ready for another week because of their busy schedule. So I walked around the car & realize their mechanic had messed up the rear windshield wiper, and the rep said oh we will fix the wiper for free next time when you come in for the key fob. I started to doubt the rep, so I went to another location to make additional repair plus the key fob. Within one working day, the key fob was ready & additional items fixed. Honda of Olathe made promises upfront then hang me to dry when it is time to deliver. It left a really bad taste in my mouth & would not even consider going back for any service. More

Decided to purchase a vehicle there, but later on changed my mind. Good response and professional sales people. my mind. Good response and professional sales people. More

Had an amazing experience buying a vehicle at Honda of Olathe! I research dealers as well as vehicles. Having looked for a specific vehicle for two months, I found one at Honda of Olathe. I gladly bypasse Olathe! I research dealers as well as vehicles. Having looked for a specific vehicle for two months, I found one at Honda of Olathe. I gladly bypassed a dealership 30 minutes from my house to drive the three hours to Olathe. Good choice. From test driving with Selden to having Dre as my salesman, everyone was wonderful. Prices are transparent, no pressure, no added, surprise fees, and no pressure on the extended warranties, which I declined. I look forward to using Honda of Olathe for car shopping in the future. More

This is a mixed review. People in showroom and receptionist very nice and attentive. My negative review is on the Detail Department. I spent approximately $250 on a Full Det People in showroom and receptionist very nice and attentive. My negative review is on the Detail Department. I spent approximately $250 on a Full Detail. I thought they would treat my car like they would if they were putting it out on the lot to sell. I was wrong. They didn't wax the exterior or put anything to protect the inside paneling. Disappointed and I could have done a better job. More

I would give a zero if I could. The dealership contacted me and setup an appointment time to fix a recall item for my pilot. I live nearly an hour away and when I got there in the The dealership contacted me and setup an appointment time to fix a recall item for my pilot. I live nearly an hour away and when I got there in the morning for the appointment they informed me that the part was not in. I asked why would you make me an appointment if you don’t have the part and even send a reminder the day prior. They could have called and let me know instead wasted gas and time off taken. Horrible customer service More

We have a great local Honda dealership, however, they didn't have the color/trim options we wanted at the time. We did find the CRV Hybrid Sport Touring we wanted at Honda of Olathe. They have a great fa didn't have the color/trim options we wanted at the time. We did find the CRV Hybrid Sport Touring we wanted at Honda of Olathe. They have a great facility, and the sales team was knowledgeable, friendly, and easy to work with. Much of the overall negotiation details were handled online since we were familiar with the CRV already. The entire process was quick when we drove to Olathe to pick up our new CRV. Thanks to Alex, Rachel, Chris, and Ryan!! More

I bring my car to Honda of Olathe as that is where I purchased it. I just called to ask to walk-in for a tire pressure check as the low tire pressure light is on. I was told not taking any walk-ins to purchased it. I just called to ask to walk-in for a tire pressure check as the low tire pressure light is on. I was told not taking any walk-ins today. This is why I bring it to you to get above and beyond service not to be told we cannot check a simple thing as tire pressure. Really going to reconsider spending the extra money to come to you for service. More

The people seemed to be very knowledgeable about the vehicle I was looking for. Only complaint I have is that the financing took many hours. I was looking for a Buick Encore and found out that the ori vehicle I was looking for. Only complaint I have is that the financing took many hours. I was looking for a Buick Encore and found out that the original Buick encore that I was looking for had a service engine soon light on. The sales person was able to point me to another Buick encore that I was able to test drive and absolutely loved it. More

Very polite told me what he suggested should be done service was done close to the time he said service was done close to the time he said More

I honestly don’t recommend the place to go. I went there for battery issue and suggested to take an appointment. If I would know that the battery is going to go bad in a week then I would surel I went there for battery issue and suggested to take an appointment. If I would know that the battery is going to go bad in a week then I would surely take an appointment. When I asked to fix parts near battery which is next to battery, I was told to wait for an hour since They took me in for this issue. Really poor service and the lady who was installing battery did not have enough knowledge how to fix it. She installed battery with higher torque gun to tight nuts over battery. Very rude customer service team instead of showing cooperation to customer. They were not able to make customer happy at all. Really poor service I don’t suggest to go there again. More