Honda of Olathe

Repeat customer! My wife and I moved out to the Johnson County area in 2005. Shortly after we started a family and we needed a minivan. We purchased our first miniva My wife and I moved out to the Johnson County area in 2005. Shortly after we started a family and we needed a minivan. We purchased our first minivan from Frank Ancona and the experience was great. The salesman was friendly and polite. When we needed another vehicle this year my family and I decided to revisit Frank Ancona. Again, Frank Ancona didn't disappoint. I arrived at the dealership with my entire family and we were greeted warmly by "Auggie" Lee and the rest is history. We feel blessed to have a 2013 Honda Accord as part of our family. We feel even more fortunate that we have a "friend" down at Frank Ancona, "Auggie", who will be ready for us when we come back. Prior to my visit in picking up my family's vehicle I had called into the dealership to speak with Auggie. Auggie, unfortunately was attending to another customer and I asked to speak with someone who could answer my questions concerning the lifetime engine and powertrain warranty. I was transferred to Brad. Brad answered all of my questions and he was polite. However, at the very end of our conversation he asked when was I going to come into the office to pick up the car we were purchasing. I told Brad the specific reason I was calling was to collect information exactly related to the ESC plan he had offered us and the lifetime engine and powertrain warranty. I also told Brad that our finance company was offering us a similar product (extended service plans etc.) and I wanted to make sure we completely understood what product would be best for us. Brad said that's fine and we ended the call. I'd like to mention we had spoken to Brad the previous day at the dealership, signed paperwork with our intent to purchase the vehicle and we were already pre-approved thru our credit union. From my perspective it seemed that Brad was "pushing" the sale forward when there was no need to. After speaking with Brad in the middle of the day my family and I made it to the dealership late that same evening. When signing our finance paperwork with Brad his overall interactions with us was less than warm. Brad also made it clear that we should review our extended service plan, which we had chosen not to go with Honda's, very carefully because it had "large loopholes." We thanked Brad for his advice, signed our paperwork and we left his office. When my wife and I arrived home, because we rode in separate vehicles, we both made mention of how Brad's attitude seemed to be one of being upset. We didn't let it bother us and we were too excited and happy about our new vehicle purchase. The following day my wife told me Brad had interacted rudely with our finance company via email several times. Our finance executive told us, via email, that Brad had problems viewing documents that he had requested from them (our finance company). Our finance executive went on to advise that Brad had even stated he would no longer work with her company in the future. I was surprised to hear all of this let alone that one person has the ability to make those types of decisions on one transaction and because there was or wasn't an issue with viewing documents? Really? I hope these reviews are monitored so someone can look into this. It seems that towards the end of the sales transaction a few things leave room for possible polishing. We really like the sales staff, selection and overall buying atmosphere down at Frank Ancona. We have always owned Honda's and even one Acura. We really like our Honda's and we foretell another Honda joining our family as soon as possible, God willing of course. Blessings, The Alba's More

Great Experience! Any car-buying experience can be intimidating, but Frank Ancona Honda made my first ever car-buying experience enjoyable and pain-free. Our salesperso Any car-buying experience can be intimidating, but Frank Ancona Honda made my first ever car-buying experience enjoyable and pain-free. Our salesperson, Karen, was great and made sure I was able to get what I wanted and she took care of everything. Karen took the time to fully explain everything to me without being pushy and she was very personable. I was very happy with the service and am enjoying my new car! More

Satisfied customers We couldn't be happier with the service we received from salesman Dan Parkman. Very professional and honest. We had a few concerns (some minor scratch We couldn't be happier with the service we received from salesman Dan Parkman. Very professional and honest. We had a few concerns (some minor scratches and chipped paint) on the vehicle we were looking to purchase. Dan made a promise to have them fixed and the staff that detailed the car did an amazing job. Also, the service depart waiting room and it's amenities are pretty incredible! More

Fun and Enjoyable Buying Experience! I purchased a new 2016 Honda CRV EXL AWD from Frank Ancona Honda in Olathe, Kansas. I must say this was the most enjoyable and fun experience I have e I purchased a new 2016 Honda CRV EXL AWD from Frank Ancona Honda in Olathe, Kansas. I must say this was the most enjoyable and fun experience I have ever had buying a car. "Aggie" Lee was my salesperson. He was very professional and personable. He was patient and answered all my questions thoroughly and listened to my needs in a new car. He did not use any high pressure tactics that other dealers used and I trusted him. He made the whole experience seamless. He went above and beyond educating me on how to operate my new vehicle and arranging to drive my old car while I drove my new car back home. The dealership has an excellent service department and a lovely lounge for customers to wait with fresh fruit and baked goods as well a juices and coffee that are complimentary! Overall, I could not be happier! More

Great dealership!! Straight forward and good emplyees Knew the car I wanted from looking on the internet and our salesman, Sean, was great to work with. Not pushy, gave us time to think about our decision Knew the car I wanted from looking on the internet and our salesman, Sean, was great to work with. Not pushy, gave us time to think about our decision. You didnt have 3 people running over to you which seems to be the norm. The financing went smooth and quick. I purchased a pre-owned vehicle and they could have done a better job cleaning it up. But yes I highly reccomend them. More

2015 Civic LX It was a great experience, Auggie was very helpful and he listened to what I was interested in. I was treated with respect and his patience as I made It was a great experience, Auggie was very helpful and he listened to what I was interested in. I was treated with respect and his patience as I made decisions about the price. I am very satisfied with my purchase and that Auggie was there to help me. Keo N More

Great Experience! I had a great search and buying experience. Sean really helped me find just what I was looking for and made it a low pressure but enjoyable experience I had a great search and buying experience. Sean really helped me find just what I was looking for and made it a low pressure but enjoyable experience. I would reccomended him to anyone, but have already referred a family member who bought from him!! More

New Honda Pilot Purchased a 2016 Honda Pilot EX-L. The dealership was very nice and easy to work with finding a car. Our Salesperson Parker Christian was knowledgable Purchased a 2016 Honda Pilot EX-L. The dealership was very nice and easy to work with finding a car. Our Salesperson Parker Christian was knowledgable and not pushy. One of the only times that we enjoyed working with a car salesperson. I would recommend Parker and Frank Ancona Honda to friends & family. More

Great Experience John Miller and the Finance Dept at Frank Ancona Honda was so easy to work with! They were fair with the deal and there were no hassles. John Miller John Miller and the Finance Dept at Frank Ancona Honda was so easy to work with! They were fair with the deal and there were no hassles. John Miller wasn't pushy but was very responsive. Great experience overall. More