Honda of Olathe

Just stopping in to look at a sticker I had just stopped to look at the sticker on a CRV, and I ended up buying a car. James was terrific. He answered all my questions about differences I had just stopped to look at the sticker on a CRV, and I ended up buying a car. James was terrific. He answered all my questions about differences between dealerships, and the cost of the car. He gave me a fair trade in value on my other Honda, and I ended up getting the CRV from them. :-) More

Understanding & Accomodating Our experience with Auggie at Frank Ancona was spectacular. During our first visit, I told him I was comparing vehicles and I still had at least one o Our experience with Auggie at Frank Ancona was spectacular. During our first visit, I told him I was comparing vehicles and I still had at least one other dealership to visit. He understood and didn't brush us off or unnecessarily pressure us. He took the time to take both my husband and me on two test drives on two different days. He even brought a vehicle to our house so we could try out our kids' car seats without having to bring our kids to the dealership. Next time we're in the market for a new vehicle, we'll definitely stop by and see what Auggie (and Frank Ancona Honda) has to offer. Working with the finance department was about as expected. When we were debating about the add-on items, Chad was more than willing to let us use the office to discuss. More

Great Experience - Already bought two cars from Frank Ancona Just wanted to mention that I had another great experience with Frank Ancona Honda. Dave Blair did an excellent job of showing my wife and I several Just wanted to mention that I had another great experience with Frank Ancona Honda. Dave Blair did an excellent job of showing my wife and I several Hondas. He was highly knowledgeable and clearly listened to our objectives. Mr. Blair even explained how to better adapt our current Honda Civic to our unique driving positions. The only reason I did not buy Honda, this time, was because Honda did not yet offer what I wanted - which is too bad because I really think Honda shows one of the most high value/affordable, best made and elegant brands on the market and Dave Blair can tell you why. I will be back to Frank Ancona next time. More

A good new car buying experience At 80 we needed a vehicle that was easy to get in and out of and since this would be our 12th Honda we decided on the 2017 Honda CRV-ex. A great car/ At 80 we needed a vehicle that was easy to get in and out of and since this would be our 12th Honda we decided on the 2017 Honda CRV-ex. A great car/decision BTW! Fortunately James Trotter was the next salesman up and he saw to our needs without any pressure or a bunch of add-ons. We new what we wanted and that is what he sold us after offering us a fair trade-in and discount. Hazzle free! Ask for James "the Jet" and you won't be sorry. More

Good Car Buying Experience We have not bought a new car in ten years, so even though we were buying the same car again, the changes in the car are a little overwhelming. Our sal We have not bought a new car in ten years, so even though we were buying the same car again, the changes in the car are a little overwhelming. Our sales person was very patient explaining all the computerized features. He even invited us to come back later for a more detailed explanation of how all the apps work. We got the price we were looking for as well. I would highly recommend Honda to anyone. More

One of the most interesting experiences I've ever had. Went to war with these guys. Basically I had a written email from an employee there telling me how much I was getting for my trade and how much I was Went to war with these guys. Basically I had a written email from an employee there telling me how much I was getting for my trade and how much I was being sold their vehicle for. Went in expecting it, 2 hours later the GM and new car sales manager tell me I'm not getting the deal. It got heated, they threatened to call the cops, blah blah blah, the usual. Hey I know I was at fault and will own 20% of it, but I never got an apology or any sense of ownership from them. Come on, how you gonna set up an appt. telling me the deals done and come in and then tell me no 2 hours in??? Wack. And they know this too. Talk about bait and switch. Heres why I'm still giving them 4 stars. They made it right. After the arrogant car salesman attitude was dropped and they started acting with humility (owning their part of the fault) is when we were able to talk like adults, shake hands, and keep it pushin. Even though overall, the business was ran fairly sloppy (excessive sitting around waiting, lack of ownership for faults until called on it, excessive errors by car salesman in paperwork given to finance manager) I'd buy from them again. Why??? Because of Leawood. At the end of it all, he walked up to me, looked me directly in the eyes and said, "I'm sorry, man to man, we screwed up and I want to make this right". For that, they've earned a customer for life. Moral of the story, we're all humans and make mistakes, but it's about the recovery. Thanks Frank Ancona for making it right. More

Best Car-Buying Experience I've Had My wife and I were shopping for a new vehicle for both of us. We'd been researching for a while, and we were pretty settled on a CR-V and a Civic. I w My wife and I were shopping for a new vehicle for both of us. We'd been researching for a while, and we were pretty settled on a CR-V and a Civic. I was referred specifically to Dave Blair by a friend, and he did not disappoint. He got us all the information we ever asked for and made every accommodation possible to work with us and our schedule. They have a waiting area with a soda fountain and snacks, and Dave made sure we knew about it while we were sitting there waiting on financing paperwork. Brad Turner, in the Finance office, was also fantastic. He explained everything and answered every question we had. This whole experience was, by far, the best car buying experience I've ever had. I would absolutely buy from Frank Ancona Honda again! More

Gave me Space The reason I am writing this review is because Aaron Knight gave me the information and space to help address my sales concerns. He was honest, not pu The reason I am writing this review is because Aaron Knight gave me the information and space to help address my sales concerns. He was honest, not pushy, did not call me (which is what I wanted), and ran every single request I asked. When it came time to buy, he was able to recall all of our options and get us to the best one. I will try to go back to him for future business. More

Responsive and Accessible! We had looked at some other dealerships who didn't take the time to see if a preowned car was a "smoker's" vehicle or offered a warranty on it. Lynn We had looked at some other dealerships who didn't take the time to see if a preowned car was a "smoker's" vehicle or offered a warranty on it. Lynn Lowe was quick to address any issues and followed up with me to make sure I was satisfied. Brad in Financing was very helpful as well. I keep my vehicles for many years and feel that the dealership will be there for me during that time. More

Professionalism I'm very please to have worked with our salesperson, Brad Osborn. From our initial greeting until final delivery of the vehicle, Brad demonstrated the I'm very please to have worked with our salesperson, Brad Osborn. From our initial greeting until final delivery of the vehicle, Brad demonstrated the highest level of professionalism, courtesy, and product knowledge. At every stage of the sales process, I felt as thought he was sincerely trying to assist with meeting my needs. Also, the General Sales Manager Dave Heitman, went above and beyond in working with us in providing us a great deal we couldn't pass up! In the interest of expediting the process, Dave even took time out of his busy day to assist with finalizing our paperwork! I would strongly encourage anyone looking for a new car to give Honda and Brad the opportunity to earn your business. You'll be very please with his attitude, approach, and integrity! Thanks again to Brad and Dave! More