Honda of Ocala - Service Center

Help With New Car Electronics Tony Bursey made my day! I was running late for an appointment and needed some help setting up the electronics in my new CRV such as navigation and t Tony Bursey made my day! I was running late for an appointment and needed some help setting up the electronics in my new CRV such as navigation and the syncing of the phone. Please remember I am older (HA HA) and not very tech savy. Tony came out from whatever he was doing in the Service Dept. and gave me his undivided attention while he walked me through everything and answered my questions. He was very patient. Tony is a low key guy and very friendly. I really appreciated his help. He spent a considerable amount of time with me. Anyhow, I am off and running now. Thank you, Tony, for your capable assistance. Karen Silk More

Always a GREAT EXPERIENCE!!!!!!!! Having purchased a brand new Honda HRV the day they were released, I have been more than impressed with the overall service from MIke and Kristen. Mi Having purchased a brand new Honda HRV the day they were released, I have been more than impressed with the overall service from MIke and Kristen. Mike just recently sold a new car to my daughter and her experience was superb. I was up there this morning for a minor recall and it is like a social event. Everyone stops to say hello, from the mgr to the salespeople!!! Lucy is a riot! Even though I was quoted 2-3 hours I was done in two hours!! Don't forget the movies and complimentary meal while waiting!! More

Service with a Smile Hard to get Tony to smile but when he does as he hands you your keys you know it's because he's given your vehicle the very best personalized attentio Hard to get Tony to smile but when he does as he hands you your keys you know it's because he's given your vehicle the very best personalized attention to detail when it comes to service! Thanks Tony! More

Love the service! After my great experience purchasing a used car from Honda of Ocala & the excellent treatment from the service department, I began taking my other veh After my great experience purchasing a used car from Honda of Ocala & the excellent treatment from the service department, I began taking my other vehicles there for service. The service department is so easy to get into and my service advisor, Tony, goes above & beyond to assure a great experience every time! I always feel that the "health" & safety of my vehicle is taken seriously and since I travel frequently, it is a comforting feeling. More

There Is Excellence In Town It's my good fortune to have service advisor Kristen Lewter to help with four tire replacement recommendations. Kristen knew what I wanted in a tire, It's my good fortune to have service advisor Kristen Lewter to help with four tire replacement recommendations. Kristen knew what I wanted in a tire, did the research for me, wrote up a quote, ordered my tires, scheduled my appointment, and personally interacted with maintenance to see that everything was completed as expected. I had arrived early, but my car was taken in right away. I was very pleasently surprised when Kristen announced that my tires were mounted & balanced, the wheel alignment completed, a 27 point safety check was done, the car had been washed, and I was ready to ride away in just half the time predicted for my appointment. Everything was done correctly the first time. Thanks Kristen, Honda Of Ocala, and the entire service department for a job well done. Ben Mathews More

excellent friendly service I have worked with Kristen for my 2014 CRV over the years. She is always friendly, explaining everything very clearly and correctly. Thank you, Kri I have worked with Kristen for my 2014 CRV over the years. She is always friendly, explaining everything very clearly and correctly. Thank you, Kristen More

A nice little scam they have. Recently I took in my 2007 CR-V for the recall replacement of a door lock actuator (the second one to fail in a year, but that's another story). I on Recently I took in my 2007 CR-V for the recall replacement of a door lock actuator (the second one to fail in a year, but that's another story). I only go to this dealer when I have to for any warranty work (which has only been twice). Of course, they always do a "complete courtesy" check. Well, they "found" a list of about 7 items that needed to be done--at a cost of about $5,700. I told them I was going to get a second opinion, but if it were all true, I was not going to spend that kind of money on a car with 117,000 miles on it. Well, obviously the sales people know this, because in the lounge area they had a very friendly marketing rep come talk to customers and try to get them to meet with a salesman to see what kind of an "upgrade" they can work out. I did drive a new CR-V to see what they are like, but I told them I couldn't afford it right now. So a couple of days later I went to two different mechanics I know and they both told me that there was noting wrong with the car. And they BOTH told me that they get people from dealers all the time who do this. It's a nice scam, isn't it? They both also said that the CR-V's last forever and virtually never need the kind of work that the dealer had told me. More

Mike Ramon Honda Tinter. I brought my 2015 Honda Civic to have the windows tinted. That is where I met Mike Ramon , a true expert in his class. I was amazed at the quality of I brought my 2015 Honda Civic to have the windows tinted. That is where I met Mike Ramon , a true expert in his class. I was amazed at the quality of workmanship and the pride he took in it. When he applied the film to the window he would check it over and over. If something was off in any way shape or form, he would re do it . It had to meet his standards. It goes to show you that ALL service reflects on the Dealer. The service Mike provides definitely contributes to the 5 stars of, Quality of work, Friendliness, and Price. Kudos Mike Ramon. More

Wouldn't bring my car anywhere else!! The service is by far the best I've ever dealt with. They are thorough but never pushy and always take the time to understand what your concerns are. The service is by far the best I've ever dealt with. They are thorough but never pushy and always take the time to understand what your concerns are. Everything is explained to you before they go ahead and do any work so you are never surprised in the end with a bill you didn't expect. If Tony says it needs to be done, I know that it is important for the safety of my family. I know that he would never steer me wrong!! More

Great experience & quality service everytime Had 3 different Honda's serviced at Honda of Ocala with great results. They have always provided quality service, with exceptional value and a truly o Had 3 different Honda's serviced at Honda of Ocala with great results. They have always provided quality service, with exceptional value and a truly outstanding customer experience. They have gone out of there way to accommodate my schedule in many cases. Truly an outstanding dealership. More