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330 Reviews of Honda of Ocala - Service Center
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August 27, 2016
Car Service Free breakfast while waiting. Mike Lehman is always available to assist me in whatever my needs are and the service department has always been on top Free breakfast while waiting. Mike Lehman is always available to assist me in whatever my needs are and the service department has always been on top of things. This go around Joe Cabrera was my service advisor and he was superlative. More
by HondaMan
August 25, 2016
Doug mckee is the greatest Doug always goes beyond the typical serviceman. Extremely helpful. On my recent visit (I have been having my 2004 Honda serviced since 2004) my repai Doug always goes beyond the typical serviceman. Extremely helpful. On my recent visit (I have been having my 2004 Honda serviced since 2004) my repair to my outside mirror was done in less than an hour. Good work guys. More
by Charles
Employees Worked With
Douglas McKee
August 24, 2016
Excellent experience I was recently notified of a recall repair needed on my Honda Accord. The experience was nothing but great from all aspects. Employees are top notch i I was recently notified of a recall repair needed on my Honda Accord. The experience was nothing but great from all aspects. Employees are top notch in the industry. Courteous, friendly and prompt. They dropped us off and picked us up at Red Lobster while repairs were being done which only took about an hour. I find this business to not only talk the talk but they walk the walk when it comes to customer service. Keep up the good work, More
by Happy Customer
Employees Worked With
Lance in service and Mike the shuttle driver
August 21, 2016
Excellent service I loved the quick attendance to check in, the accurate expected wait time, the complimentary breakfast, the comfort of the waiting area, the cordial p I loved the quick attendance to check in, the accurate expected wait time, the complimentary breakfast, the comfort of the waiting area, the cordial pleasentness of the sales rep's/customer service, and the free coffee. Chris was the gentleman that attended me and he was polite and informative. More
by AceofAces1969
Employees Worked With
Chris "Brady" Hansen
August 18, 2016
Professional experience Kristen my service advisor showed a genuine interest in my needs and provided excellent service. The vehicle was delivered on time and completed as pr Kristen my service advisor showed a genuine interest in my needs and provided excellent service. The vehicle was delivered on time and completed as promised. More
by Gerald Kole
Employees Worked With
Kristen Lewter
August 16, 2016
Not worth my time or yours. Go elsewhere! A recall was issued to replace the airbags in my 2010 CR-V. I called the service department at Honda of Ocala to make an appointment to have this don A recall was issued to replace the airbags in my 2010 CR-V. I called the service department at Honda of Ocala to make an appointment to have this done. I was told that this would require a special appointment that could only be set up by the Service Manager. I gave them my name, telephone number and email address and was told I would receive a call shortly. A week went by and I didn't receive a call back or an email. I called the service department again but all of my calls went into voicemail. I must have been very lucky to speak with a live person the first time. Since telephone calls to Honda of Ocala proved to be useless, I decided to try their website. I had a lengthy conversation with the online rep. I explained what had happened and again gave my telephone number. Again, I was told I would receive a call shortly. After waiting more than 24 hours with no telephone call, I reluctantly tried their website again. I got a different person this time and went through the entire story. Their solution was to provide me with the telephone number of the service department. I again explained that this was not going to solve my problem and I asked for the name and direct telephone number of the Service Manager. Instead, I was given a link to a list of employees at Honda of Ocala. I clicked on the link and was able to find the name of the Service Manager but not a direct line, only that of the service department. I once again asked for the direct line to the Service manager and was told that they didn't have that number. To paraphrase a line from the movie Jurassic Park "You do have service in your service department, don't you?". I love my Honda but not this dealership. I will strongly consider buying something other than a Honda next time.. More
by Disappointed Customer
Employees Worked With
Leo Brando was the name of the online person I dealt with today. I spoke with a woman yesterday but do not recall her name., Kristen Lewter
August 16, 2016
service made easy Rob Young took care of our service needs as requested, no pressure to do more. Made sure that what needed to be checked was checked and reported resu Rob Young took care of our service needs as requested, no pressure to do more. Made sure that what needed to be checked was checked and reported results quickly. Told us it would take about 1.5 hours for the serice call, but had us out in less than an hour. Arranged for Corey to come from the sales area to get my phone paired with the car. He did so quickly and explained several features that make use easier. More
by Paul
Employees Worked With
Rob Young
August 13, 2016
Scheduled Maintenance Very low key, very quiet. I was never pressured. Some dealerships I was pestered constantly while waiting. Chris asked a few questions and I explaine Very low key, very quiet. I was never pressured. Some dealerships I was pestered constantly while waiting. Chris asked a few questions and I explained the issues as described by my wife. Chris and I determined what should be done. That was it and I went to the waiting area and read and had coffee. Most pleasant. More
by Mike Gattozzi
Employees Worked With
Chris "Brady" Hansen
August 11, 2016
Service. Very friendly and professional service by Chris Hansen in the service dept. Thoroughly explained service needed and associated costs on vehicle prior Very friendly and professional service by Chris Hansen in the service dept. Thoroughly explained service needed and associated costs on vehicle prior to start of service. More
by Bill McK.
Employees Worked With
Chris "Brady" Hansen
August 11, 2016
Great coustemer service . Fast and polite. Kirsten lewter helped me and was very nice and had a great attitude. Had a recall on my air bag got me in and ou coustemer service . Fast and polite. Kirsten lewter helped me and was very nice and had a great attitude. Had a recall on my air bag got me in and out in no time . More
by Laisha00
Employees Worked With
Kristen Lewter
