Honda of Ocala - Service Center

The worse I bought a car 8 months ago from them , 1) the car was sold with nails on the tires, it took them 2 visit to notice that then they notice one week aft I bought a car 8 months ago from them , 1) the car was sold with nails on the tires, it took them 2 visit to notice that then they notice one week after buying the car, it had wrong size tires on the all four tires 3) the sales person told me I could be getting tint, after 3 weeks of him telling me waiting for approval from manger he tells it was taken out of the deal . today Nov 2016 I go to get my oil change I notice 2 nails on my tires I took it back the next day to show them and they wanted to charge me to take the nails out 4) I call the service manger and all he did was ask for my number and then hangs up the phone on me. I don't understand how a dealership could have people like this working for them rude , promise you the world to close a deal and back down . Until today after 8 months no manager has done anything and I go to get a Free oil change ( thats was add to my contract) and I get tried like xxxx. The ONLY person that good Customer service and works hard to make her customer happy is Don't shop here they have no customer service experience. So all my life, all I have bought is honda this just make me go to a different place . More

Extremely pleased! Quick, efficient, friendly, explained all work done and good pricing. Rob always does a good job in getting our work done in a timely manner and expl Quick, efficient, friendly, explained all work done and good pricing. Rob always does a good job in getting our work done in a timely manner and explaining what was done. Trust him. More

Great people and great service. Great and friendly service. Free breakfast. Would recommend Honda of Ocala to all my family and friends. The service advisor told me of other service Great and friendly service. Free breakfast. Would recommend Honda of Ocala to all my family and friends. The service advisor told me of other services i need to have in the future. Great place More

Great service Not only did I get Breakfast, the shuttle took me to Barnes and noble to wait. I also appreciated that once everything was done, I wasn't told that i Not only did I get Breakfast, the shuttle took me to Barnes and noble to wait. I also appreciated that once everything was done, I wasn't told that i immediately needed any other services were immediately needed. Also, even though the initial cost was high, coupons helped bring down the cost. More

Very Helpful Many thanks to Kristen Lewter for helping us when our motor had a problem during a trip. We were nearby and she was able to fit us in for repairs tha Many thanks to Kristen Lewter for helping us when our motor had a problem during a trip. We were nearby and she was able to fit us in for repairs that day. Very courteous and caring treatment during a stressful time. We were also able to rent a car same day which allowed us to come back later to pick up our Honda all repaired under warranty. I would not hesitate to use this dealership again when in the area. More

best customer service ever! Kristen Lewter gives excellent customer service! She is attentive to my concerns and always smiles and is friendly! She needs to be employee of the ye Kristen Lewter gives excellent customer service! She is attentive to my concerns and always smiles and is friendly! She needs to be employee of the year or something, i'm a very happy and loyal customer to Honda of Ocala! -Pedro "Angel" Ortiz- More

always friendly, efficient and thorough, I have been taking my two Odysseys since 08 for the first one and 11 for the second. On the RARE occasion I have had a problem, the Honda Team ALWAYS I have been taking my two Odysseys since 08 for the first one and 11 for the second. On the RARE occasion I have had a problem, the Honda Team ALWAYS bent over backwards to correct the problem. It is hard for me to express the total confidence I have in the Service department. Chris is an outstanding Service Representative. More

Quick, but Quality of service on my Honda CR-v All employees are so friendly, quick and quality service. Doug McKee is always so polite and helpful with our service needs. Oh, and the complimenta All employees are so friendly, quick and quality service. Doug McKee is always so polite and helpful with our service needs. Oh, and the complimentary breakfast was also very appreciated and tasty. More

Quick and easy service for my Honda CR-v I have had the help from Lance in the service department with my CR-V and both experiences were great, I was in and out and informed with everything t I have had the help from Lance in the service department with my CR-V and both experiences were great, I was in and out and informed with everything that I needed to know. Quick and efficient is the way I like to do things and that's exactly what it was, thank you for the help! More

Service and repairs to my Honda Accord My vehicle had some repair issues which I thought were related to the powertrain warranty. Chris took the time and patience to explain the terms and My vehicle had some repair issues which I thought were related to the powertrain warranty. Chris took the time and patience to explain the terms and conditions of the warranty. He was very understanding to my queries and concerns. Further, he was courteous and very professional. More