Honda of Ocala - Service Center

Service Team Excellence I’ve been to several service centers and dealerships in search of a place where I can trust my car will be maintained to my satisfaction. It needed t I’ve been to several service centers and dealerships in search of a place where I can trust my car will be maintained to my satisfaction. It needed to be a place where they listened to my concerns and requests, offer advice while not being overbearing, and a place where I can be sure the work will get done correctly. I’ve found such a place, and I’ll keep returning to Honda Of Ocala, as they have exceeded all my expectations, with Kristen Lewter as my service manager. Kristen personally interacts with their excellent service team and makes sure everything has been completed as expected. When you’re in need of vehicle maintenance, go to Honda Of Ocala and just ask for service manager Kristen Lewter. You will be glad you did. More

Great service and our Pilot came back looking brand new. Elaine was very professional and friendly. We felt that she really listened to our concerns and made sure that our questions were answered. She also Elaine was very professional and friendly. We felt that she really listened to our concerns and made sure that our questions were answered. She also made a follow up call to us to make sure that everything was done to our satisfaction. More

Great Service! My Service Advisor, Joe Cabrera, was Fantastic! He was very thorough with the required and suggested services my car needed. He also gave us some tick My Service Advisor, Joe Cabrera, was Fantastic! He was very thorough with the required and suggested services my car needed. He also gave us some tickets for free breakfast offered by your dealership, while we waited. More

Oil Change I was really amazed how well organized, clean and efficient the dealership is. My contact person was Lance and he answered all my questions, gave me h I was really amazed how well organized, clean and efficient the dealership is. My contact person was Lance and he answered all my questions, gave me his card and told me to call him to make arrangements for car tinting windows. Lance also followed up with a phone call the next day to check if everything was ok. Excellent customer service! Thank You. Jane Hilton Ocala More

service I love the service department. Chris Hansen is kind and patient in explaining any issues. The confortable movie theater area and complimentary lun I love the service department. Chris Hansen is kind and patient in explaining any issues. The confortable movie theater area and complimentary lunch are really appreciated. Really enjoyed our sausage sandwich while waiting. Appreciate the car wash also. More

Top service Kristen Lewter is tops. Smart, able and pleasant, she is the reason I buy/service my vehicles at Honda of Ocala. Even in those rare instances when I n Kristen Lewter is tops. Smart, able and pleasant, she is the reason I buy/service my vehicles at Honda of Ocala. Even in those rare instances when I need to go outside the dealership for a particular service, she directs me to the right people and makes sure I get a good price. I don't know what Honda is paying this woman, but whatever it is, they probably aren't paying her enough. She's that good. By the way, Scotty Westerkon is a standup guy and very helpful, too. Can't say enough good about him, either. More

Great salesperson but lowballed on my trade My recent experience with service advisor Doug McKee was excellent and I have no complaints. Doug was courteous and the work on my vehicle was done pr My recent experience with service advisor Doug McKee was excellent and I have no complaints. Doug was courteous and the work on my vehicle was done promptly. HOWEVER...I have been thinking about my experience last year in leasing a 2016 Accord. My salesperson was Kevin Cash. He is engaging and knowledgeable. He is excellent. A year after I drove off the lot, all is well with the car and I'm hoping I'll be treated fairly when I bring it back to---presumably---get a new vehicle. I still haven't forgotten what happened with my trade-in last year. After Honda of Ocala took possession of my trade, I saw online they asked for more than TWICE what they gave me. It was gone from their pre-owned inventory in less than two weeks! The car was in very good condition and, despite being a 2009 model, had low mileage. There are those who would say that ultimately, I'm the one responsible for the amount I receive in a trade. That may be true, but if a customer is miffed about a previous purchase that COULD discourage a return to do business with that dealership. Again, this is in no way an indictment of Kevin---he's an outstanding salesperson---but in the future I'll have to be extremely careful if I trade a vehicle at Honda if Ocala. More

GREAT EXPERIENCE Went in for an oil change on my 2012 Accord and drove home in a 2017 CRV. Great buying experience, Ted Shupe was extremely helpful and spent a lot of Went in for an oil change on my 2012 Accord and drove home in a 2017 CRV. Great buying experience, Ted Shupe was extremely helpful and spent a lot of time explaining the car and my options. More

BEST CAR-BUYING EXPERIENCE YET!!! We went to Honda of Ocala to get an oil change for our 2012 Honda Fit and ended up buying a new one!!! After chatting with Sam for a while, I mentione We went to Honda of Ocala to get an oil change for our 2012 Honda Fit and ended up buying a new one!!! After chatting with Sam for a while, I mentioned that I had been contemplating buying a new Fit. Without any pressure or obligation, he took me out and showed me a new 2016 EX model. He went over all the features, in a way that even a non-technical person like me could understand. I loved the vehicle, so we called my wife over to take a look. My wife speaks English as a second language, and Sam was very patient with her. She loved it also!!! All in all, the whole buying process was a very smooth and comfortable one. A first for me!!! Sam is a warm, friendly person and a true professional. He has superior product knowledge concerning the vehicle and the whole buying process. Your sales team is lucky to have him!!! Also, Troy made financing part of the deal go very smoothly.I think that Honda of Ocala is a top-notch dealership, and I will continue to go there for all of my vehicle needs. Thanks again Sam for a very pleasurable buying experience. We give both you and Troy the highest employee ratings possible!!!Sincerely, James and Takeko Bryan. More

Courtesy Everyone was pleasant and what I needed done was done efficiently and quickly. You were nice enough to pick up our car and bring it back when the issu Everyone was pleasant and what I needed done was done efficiently and quickly. You were nice enough to pick up our car and bring it back when the issue was repaired since my husband is ill and I can't leave him alone. More