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330 Reviews of Honda of Ocala - Service Center
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May 13, 2017
Frustrated,stressful,humiliated I went just to change oil on my car and of course they found a lot of problems with it. So the service guy suggested I should try get a new car. He I went just to change oil on my car and of course they found a lot of problems with it. So the service guy suggested I should try get a new car. He said they can help .. Long story short ,the sales guy who attend me seem to be in a hurry and wasn't patient with me in checking out cars, he would show me what he thought was best in my financial needs, but not what I wanted.. I told him I go home and look at my finances but no he said ,you gonna drive on that car that get leave you stranded in the street. After trying to convince me ,still I wanted to go home and think about it. .3 times I got up to leave ,telling I couldn't afford the payment,then he got his manager who told me forget about paying my medical bills , again I said no don't want that car anyway ,not my style. So salesman seems to be getting mad and said what is it that you... I said you don't seem to have the car that I want ,....again he call his manager and that manager said to me so you leaving with your car that gonna blow up when you drive home?...you know since I felt intimidated ,I wasn't thinking properly,I should of told him,,well if it does I call my insurance and rent a car. ,, Then he gave a monthly payment which I couldn't afford so he try to lower but when I went to sign the papers it didn't change. Now I can't make that payment and I guess I will have to file bankruptcy ....Thanks HondaOcala!! More
by Whiskey11
Employees Worked With
Harry Vasquez
May 07, 2017
Review for Ted Shupe-Sleas Agent Very knowledgeable and extremely helpful. I wasn't ready to buy a car, but Ted convinced me. I was actually in for a service of my existing CRV. You Very knowledgeable and extremely helpful. I wasn't ready to buy a car, but Ted convinced me. I was actually in for a service of my existing CRV. You have an outstanding employee. More
by pichard
Employees Worked With
Ted Shupe
March 09, 2017
poor quality service. went to a different dealership They didn't research the problem or seems to care about my concerns. Back and forth with the same problem and never fixed. Went to a different dealers They didn't research the problem or seems to care about my concerns. Back and forth with the same problem and never fixed. Went to a different dealership and the the problem was resolved and fixed. More
by ab5758
March 01, 2017
Window tinting Went in for window tinting and a bug deflector and left very satisfied. Kristen will be the service individual that I go to in the future. She was rec Went in for window tinting and a bug deflector and left very satisfied. Kristen will be the service individual that I go to in the future. She was recommended by our salesman and he was right concerning Kristen. More
by Vetsko
Employees Worked With
Kristen Lewter
February 26, 2017
Repair pricing. Took my 2013 Honda CR V to have a transmission problem looked at. The torque converter needed replacement (90,000 miles). Off warranty, so cost was Took my 2013 Honda CR V to have a transmission problem looked at. The torque converter needed replacement (90,000 miles). Off warranty, so cost was $2100 plus to repair. The service rep. took me out into the service bays to inform me, probably so I wouldn't react negatively about it. I had already done some homework on this and several certified repair shops quoted $1200! Same warranty as well as getting the converter from Honda. Since my prior experience in 2012 when I bought the CR V new had a brake issue requiring same three repairs in under 35,000 miles , I surely was not going to reward Honda Of Ocala nearly DOUBLE the repair cost. Sorry Honda of Ocala, no stars here! More
by nofan
Employees Worked With
Did not get his name
February 26, 2017
Agree with Bob - "Always a great experience" No appointment but they worked us in and got us on our way again. Pleasant waiting period with lunch and all the coffee we wanted plus free wi-fi. No appointment but they worked us in and got us on our way again. Pleasant waiting period with lunch and all the coffee we wanted plus free wi-fi. More
by HappyCustomer
Employees Worked With
Kristen Lewter
February 23, 2017
Outstanding service at Honda of Ocala. Everyone in the sales and service departments are very accommodating and friendly. I usually hate buying a vehicle because the sales people are so hig Everyone in the sales and service departments are very accommodating and friendly. I usually hate buying a vehicle because the sales people are so high pressure and manipulative. I did not feel that way at Honda of Ocala. When it came time for repairs they did not try to get me to make unnecessary repairs. Cost of repairs I did need was reasonable. I am sold on Honda vehicles and Honda of Ocala will be my dealer of choice. More
by Bob48
Employees Worked With
Rob Young
February 19, 2017
Quick Service In and out in a reasonable time. Doug McKee is always on top of everything. The waiting area is comfortable while waiting for vehicle to be serviced. In and out in a reasonable time. Doug McKee is always on top of everything. The waiting area is comfortable while waiting for vehicle to be serviced. I wouldn't let anyone else service my Honda CRV. More
by Dorothy Jenkins
Employees Worked With
Douglas McKee
February 18, 2017
Excellent in all ways - Chris Hanson was a patient and knowledgable service advisor. Along with him, the great waiting area, and the bonus of having my car washed at the end Chris Hanson was a patient and knowledgable service advisor. Along with him, the great waiting area, and the bonus of having my car washed at the end made my experience so worth while. I would recommend Chris, and Honda of Ocala any time. More
by Hutch27
Employees Worked With
Chris "Brady" Hansen
February 17, 2017
Great experience! Doug in the service department exhibited great customer service. Even though it was extremely busy, I was met upon my arrival and was notified when my Doug in the service department exhibited great customer service. Even though it was extremely busy, I was met upon my arrival and was notified when my service was completed. My window tint came out beautiful! Thanks More
by Sangi
Employees Worked With
Douglas McKee
