Honda of Ocala - Service Center

Horrible I had an appointment at 11:00 am, arrived on time. At 12:30 I went to question what was happening for a mere oil change and tire rotation, My car was I had an appointment at 11:00 am, arrived on time. At 12:30 I went to question what was happening for a mere oil change and tire rotation, My car was still not being serviced. I said to to Matthew, why, and all he said was I'm sorry. Finally, another half hour he asked for my money. REALLY. 2 hours for an oil change? I'm done with that place. I'll just go to to the 15 minute place. More

Quality, professionalism & great personalities! Your service director Charlie has been absolutely fabulous as well as what little contact I had with Scott, a service manager I have observed him to b Your service director Charlie has been absolutely fabulous as well as what little contact I had with Scott, a service manager I have observed him to be very professional and nice. The mechanics that I have met were all very pleasant & highly knowledgeable, obviously extremely qualified, in explaining different details of work that was recommended to be done on my car. Greeters Dan, Derek & Angel are absolutely terrific as well! So nice, so Pleasant, so professional - this makes all the difference in the World to any consumer. Joe Cabrera was initially very helpful to me as well as many others. You should be very pleased with the high quality of your staff and I trust that appropriate Kudos will be given to them all. Lastly but not least it is so lovely that you will provide a beautiful complimentary lunch by Teresa with voucher before 2 p.m. in the waiting area and I understand you also offer breakfast as well if people come in during that time-frame. The food is thoroughly delicious, homemade, very fresh and Teresa is a wonderful ambassador for your company even though I understand that she actually runs a separate concession so to speak. Again I am certain that you receive a great deal of compliments on these individuals and the Departments that I have already mentioned because it is clear to me after being in your facility three times for long periods of time that these professionals are always consistent in their excellence. More

Fantastic Service from all! All areas of the dealership from service to sales and finance were pleasant and easy to work with! I would highly recommend them to anyone. All areas of the dealership from service to sales and finance were pleasant and easy to work with! I would highly recommend them to anyone. More

Excellent on all counts Dealership very caring explains everything and Matt is off the chain with humor and professionalism. Keep him you don't want to lose him. New experien Dealership very caring explains everything and Matt is off the chain with humor and professionalism. Keep him you don't want to lose him. New experience with new car was not sure what to expect, but all went well. More

Excellent and professional customer from start to finish Matt was our service advisor. He was very professional and knowledgeable. He has great customer service skills. This is my second Honda I have purcha Matt was our service advisor. He was very professional and knowledgeable. He has great customer service skills. This is my second Honda I have purchased from your dealership. Very happy with it, and Im always happy with the service. You all go out of your way to keep us fed, and to keep us comfortable! More

Oil change I have been going to this dealership for 6 years and have been treated very well. I will continue going there for my service in the future. I have been going to this dealership for 6 years and have been treated very well. I will continue going there for my service in the future. More

Doug---Always GREAT! Doug actually CARES about you and your car. Doesn't at all see you as a 'potential profit' opportunity. Instead, he treats you like a member of your f Doug actually CARES about you and your car. Doesn't at all see you as a 'potential profit' opportunity. Instead, he treats you like a member of your family would; caring, interested, and very personal. He is just GREAT! More

CR-V Service Took my CR-V in because check engine light came on. Diagnosed the issue quickly. Repairs were done quickly. Great job by service adviser Rob Young. Took my CR-V in because check engine light came on. Diagnosed the issue quickly. Repairs were done quickly. Great job by service adviser Rob Young. More

Honda of Ocala continues with great customer service. My experience with the dealership continues to come in rated well above average. They listened to my issues and came up with a workable solution. I dr My experience with the dealership continues to come in rated well above average. They listened to my issues and came up with a workable solution. I drove away a happy camper. Special thanks to Boss Scotty and Doug Mckee of the Service Department for finding out what to do and getting it done. A VERY SPECIAL THANKS TO TERESA (THE SAMMICH GIRL) More

Great fast service. .Great waiting area; food, Drink & internet. Bob Young gives great straight forward advise to keep cost down and at the same time do what is necessar .Great waiting area; food, Drink & internet. Bob Young gives great straight forward advise to keep cost down and at the same time do what is necessary. Thx More