Honda of Ocala - Service Center

Taken care of quickly. Kristen Lewter was great. She got me in the same day I had a nail in my tire, got it changed, and had me back up and on the road in no time. Kristen e Kristen Lewter was great. She got me in the same day I had a nail in my tire, got it changed, and had me back up and on the road in no time. Kristen explained everything that needed to be done and was wonderful. Very happy with my service department experience at Honda of Ocala. More

Awesome Service Experience with Jose My husband came in to have an oil change done on our vehicle. As always Jose was wonderful getting it completed in a timelkfashion even without an ap My husband came in to have an oil change done on our vehicle. As always Jose was wonderful getting it completed in a timelkfashion even without an appointment. He offered the breakfast voucher which was awesome as he has not eaten yet. We Love Hondavof Ocala More

Excellent Service Center This service center is the best! Very clean and friendly from the moment you drive in until you leave. Everyone was pleasant and easy to work with. This service center is the best! Very clean and friendly from the moment you drive in until you leave. Everyone was pleasant and easy to work with. Jose Medina took care of my truck and kept me informed on the progress. He was excellent to work with and I would give him a 10 out of 10. More

Service George in service was exceptionally helpful as my service consultant when I brought my 2018 Odyssey in for a recall . Helpful, courteous and knowledg George in service was exceptionally helpful as my service consultant when I brought my 2018 Odyssey in for a recall . Helpful, courteous and knowledgable, everything went as planned. Thanks, George. John Kolb More

Superior service and personnel After parking at the airport for 10 days my car had what appeared to be water spots, but they wouldn't come out with a vigorous washing. Rob had the c After parking at the airport for 10 days my car had what appeared to be water spots, but they wouldn't come out with a vigorous washing. Rob had the car washed and waxed, but you could still see the marks. He then sent it off to a body shop to have it wet sanded. Rob kept on top of the process and worked with Auto Butler so my bill was zero. He made sure I got a loaner car so it was a painless process for me. I would highly recommend Rob. Thanks, Bill Donze More

Maintenance Work not Being Done Parts Being Double Charged . I came into the dealership on 11-13-18 to get an oil change and tire rotation. I had marked my tires on the driver side D1 and P2. After the work wa . I came into the dealership on 11-13-18 to get an oil change and tire rotation. I had marked my tires on the driver side D1 and P2. After the work was completed, I paid for the service. I saw that the tires were not rotated. I showed the service manager the markings on my tires and he had the tires rotated. I wasn't sure if my oil changed was done. The service manager wasn't sure either but he didn't offer to have it changed. I made a few phone calls and sent out a few emails to Honda Customer service. I received an email from the Director of Service at Honda of Ocala wanting to set up an appointment to have my oil changed again. He apologized for the maintenance not being done. This oil changed I was not charged for. My question is why did I have to go through all this? Now, I feel every time I bring my vehicle for service I have to somehow figure out whether the work was done. I went to the dealership on 1-8-19 to buy parts. I paid for the parts with my credit card. Today the 11th of January I got a fraud notice from my credit card company that parts department double charged my credit card. Now I have to waste time to fix that issue. They also ordered the wrong parts so we had to wait another day to get the right parts I went to the dealership on 1-10-19 to have my door checkers replaced. It is covered under warranty for my 2018 Honda Ridgeline. The original door checkers were defected I bought the new parts from that dealership. The service tech wanted to charge me $250 dollars to install the checkers. I told him it was under warranty but he would not listen. I told him not to do the job. I went to another Honda Dealership and they covered under warranty. More

Surprise Came in for regular maintenance on my 2016 Honda Civic and went home with a new 2018 Honda Civic. That was not in my plans for the day. Do not regre Came in for regular maintenance on my 2016 Honda Civic and went home with a new 2018 Honda Civic. That was not in my plans for the day. Do not regret my decision. More

20 year 200K mile warranty is a joke The warranty will be voided for any simple thing from rotating tires to air filters that you were told it was ok by someone else servicing the auto It The warranty will be voided for any simple thing from rotating tires to air filters that you were told it was ok by someone else servicing the auto Its a come on so you pay the high price dealers charge for their service More

excelent service Just went in for an oil change and an alignment, was taken care of very nicely, Andrew Vislowsky did a good job and I will continue to patronize this Just went in for an oil change and an alignment, was taken care of very nicely, Andrew Vislowsky did a good job and I will continue to patronize this establishment More

Excellent Service. Thanks to the courteous staff and those who worked on my car and made it look great with super detailing. Very satisfied with overall experience, Thanks to the courteous staff and those who worked on my car and made it look great with super detailing. Very satisfied with overall experience, More