Honda of Ocala

Alex was patient, informative and tolerant of my decisivenes Alex was thorough. He even presented research based information when I was indecisive and unsure. He presented factual based information for my questi Alex was thorough. He even presented research based information when I was indecisive and unsure. He presented factual based information for my questions in the decision making process. More

No Hazel Great experience with no hazel's. Thanks for making my time with my while. I was not expecting to purchase a car but personal was so friendly and stra Great experience with no hazel's. Thanks for making my time with my while. I was not expecting to purchase a car but personal was so friendly and straightforward that made my decision very easy. More

Very professional and friendly and tries hard to make a good Very good from start to finish, professional, courteous. I would recommend Alex Bowers without hesitation. Our family bought 2 vehicles from him over Very good from start to finish, professional, courteous. I would recommend Alex Bowers without hesitation. Our family bought 2 vehicles from him over the past couple of years and will see him again when it is time to trade once more. More

The best car purchase experience EVER! I have never been so satisfied with a car buying experience...from looking online, all the way to signing the paperwork, everyone was friendly, helpfu I have never been so satisfied with a car buying experience...from looking online, all the way to signing the paperwork, everyone was friendly, helpful, and knowledgeable. My salesman was Chris Rodman... he made you feel like part of the family and not just a customer off the street. He is not only friendly, but very knowledgeable and was super helpful. I’m a customer for life now, and I’ll send everyone I know to see you! Thank you for such a great experience! More

GREAT EVERYONE WE DEALT WITH WAS HELPFUL AND COURTEOUS. THE CAR WAS PREPPED AS WE DEALT WITH FINANCE AND NICK FOLLOWED ME HOME TO PICK UP MY CHECK. EVERYONE WE DEALT WITH WAS HELPFUL AND COURTEOUS. THE CAR WAS PREPPED AS WE DEALT WITH FINANCE AND NICK FOLLOWED ME HOME TO PICK UP MY CHECK. More

Good experience from start to finish. My wife and I came into the dealership not knowing what to expect, as we have had bad experiences at other dealerships in the past. Frank Maiorino was My wife and I came into the dealership not knowing what to expect, as we have had bad experiences at other dealerships in the past. Frank Maiorino was our internet sales representative and treated us with respect and in a professional manner. Frank was thorough in the explanation of the features of the vehicle that we ended up purchasing and was more than willing to answer any questions that we had. I would definitely purchase another vehicle with Ocala Honda. We also had a great experience with the financial manager: Kenneth Daniels. Ken was no pressure and did not attempt to sell us a warranty package that we did not want. He worked with us, knowing our payment restrictions, and came up with a warranty plan that was affordable and covered the items that we felt were important. More

AWESOME! Sam Ferron sure knows how to treat a customer. I am sure that the owner of Honda of Ocala, Mr. Jenkins, culled through alot of fine sales people and picked the cream of the crop but I was fortunate I am sure that the owner of Honda of Ocala, Mr. Jenkins, culled through alot of fine sales people and picked the cream of the crop but I was fortunate enough to get THE BEST, Sam Ferrron. From the moment we met there was never any pressure, respectful and excellant customer service. He helped me figure out what I wanted, made the trade-in effortless and then spent alot of time explaining all the new technology, set up my blue tooth phone, sirus and even exchanged all the stuff I had in the trade -in into my new auto while I was with the finance manager.....flawless. I even feel I made a friend and how many car salesmen can you say that about? So to you Mr. Jenkins kudos to you for assembling a fine team and to my friend SAM the Man - Thank you with deepest gratitude. I will recommend you to anyone who is interested in buying a car. Til we meet again. Bobbi Kauffma More

Maintenance Work not Being Done Parts Being Double Charged . I came into the dealership on 11-13-18 to get an oil change and tire rotation. I had marked my tires on the driver side D1 and P2. After the work wa . I came into the dealership on 11-13-18 to get an oil change and tire rotation. I had marked my tires on the driver side D1 and P2. After the work was completed, I paid for the service. I saw that the tires were not rotated. I showed the service manager the markings on my tires and he had the tires rotated. I wasn't sure if my oil changed was done. The service manager wasn't sure either but he didn't offer to have it changed. I made a few phone calls and sent out a few emails to Honda Customer service. I received an email from the Director of Service at Honda of Ocala wanting to set up an appointment to have my oil changed again. He apologized for the maintenance not being done. This oil changed I was not charged for. My question is why did I have to go through all this? Now, I feel every time I bring my vehicle for service I have to somehow figure out whether the work was done. I went to the dealership on 1-8-19 to buy parts. I paid for the parts with my credit card. Today the 11th of January I got a fraud notice from my credit card company that parts department double charged my credit card. Now I have to waste time to fix that issue. They also ordered the wrong parts so we had to wait another day to get the right parts I went to the dealership on 1-10-19 to have my door checkers replaced. It is covered under warranty for my 2018 Honda Ridgeline. The original door checkers were defected I bought the new parts from that dealership. The service tech wanted to charge me $250 dollars to install the checkers. I told him it was under warranty but he would not listen. I told him not to do the job. I went to another Honda Dealership and they covered under warranty. More

Respectful, no pressure and excellent customer service Purchasing a vehicle can be extremely aggravating. After visiting several dealerships in the area I went to Honda of Ocala. Alex helped me find my per Purchasing a vehicle can be extremely aggravating. After visiting several dealerships in the area I went to Honda of Ocala. Alex helped me find my perfect car and the sales deal didn't take all day! More

Buying a used car I did business with Bari Barlow and Ryan Watchler both of these guys have been amazing very understanding very informative. Had a great experience buy I did business with Bari Barlow and Ryan Watchler both of these guys have been amazing very understanding very informative. Had a great experience buying a used honda pilot. More