Honda of Ocala

Long-time customers, disgusted! Deal only with Michael Lehman for sales, but brace yourself for the finance department and management. While I am closing the deal on my new CR-V, we Deal only with Michael Lehman for sales, but brace yourself for the finance department and management. While I am closing the deal on my new CR-V, we realize my husband has parked in the GM's beloved parking spot, after numerous overhead pages, because GM comes in to the showroom demanding to know who the eff is in his xxxxxx parking spot, with my 13-yr old son, as well as other customers and employees are right in front of him. My husband heard him and went out in to the showroom asking what's the problem, stating we're trying to close a deal, and that we'll be done in just a few minutes. The GM called him an xxxxxx xxxxxx, again in front of our son who was waiting for us. How is this ever ok? To make matters worse, Waseem Tawraneh, some finance guy, then very loudly and verbally berates my husband for being "disrespectful to an employee." Seriously? My husband stood up to go out in the hall to speak to him out of earshot, and he is then accused by Waseem of "coming at him." Unbelievable! I've never been so disgusted with people in customer service. I sincerely wish today that I had gone with my gut and handed the new car keys back to one of them. Update: I have received immediate correspondence from this dealership and I believe they will do whatever is necessary to make this right. I also want to reiterate that this is no reflection on our salesman, Michael Lehman. He bent over backward from the first minute and is the epitome of respect and professionalism. It means a lot that the owner of the dealership takes things like this seriously. More

Don't deal with "J. J." If it weren't for the outstanding salesmanship and professionalism of David Ferrar and the internet Sales Manager, I would have purchased a car from a If it weren't for the outstanding salesmanship and professionalism of David Ferrar and the internet Sales Manager, I would have purchased a car from another dealer. The initial sales manager (JJ) was rude, impatient, and completely unprofessional even raising his voice to me in a disrespectful manor in the showroom in front of other customers when I informed him that I would return in an hour or two after a scheduled appointment.He did this after I told him that I wanted to purchase the car that day. More

Batman is the man For the second time I have bought a Pilot form Honda of Ocala. My man Mike Lehman, again, guided me with precision and respect to another successful a For the second time I have bought a Pilot form Honda of Ocala. My man Mike Lehman, again, guided me with precision and respect to another successful and enjoyable purchase experience. Mike allows you to determine the pace and process without any pressure. He is there to help you make the best deal you can, helping you to understand the vehicle and the sales process. Once you make the decision Mike efficiently and competently completes the deal. I last bought a Pilot from Mike in 2012. During the intervening years Mike has stayed in touch. When I brought my vehicle in for service my would be there to make sure I was cared for. XCan't beat Mike if you want to buy a vehicle from Honda of Ocala. Icing on the cake is the great service you get from the dealership. HOO is the best. More

Talented sales force!!! Larry Lopez showed superior customer support focus before and after the purchase of my new Honda Accord Sedan 2017. Larry & Randy did a miracle : they Larry Lopez showed superior customer support focus before and after the purchase of my new Honda Accord Sedan 2017. Larry & Randy did a miracle : they got me "my White car ". Randy help me with pairing my IPhone. Thank you guys !!!!. I want to congratulate Honda of Ocala for having such fine gentlemen, they are result oriented sales professionals who are service oriented and goal driven.!!! More

I Love this place! Matt Like is incredibly personable, He has a great follow through ethic. I love how he returns phone calls and checks in with his customers. He mad Matt Like is incredibly personable, He has a great follow through ethic. I love how he returns phone calls and checks in with his customers. He made me feel very comfortable with every aspect of our car deal. He kept his word on everything we negotiated. I would highly recommend Honda of Ocala, because Of Matt Like. More

Best Car Buying Experience Car buying is about one of the most stressful experiences to encounter, period. Add the pressure of a time crunch and lack of experience car shopping, Car buying is about one of the most stressful experiences to encounter, period. Add the pressure of a time crunch and lack of experience car shopping, you have one overwhelming adulting scenario on your hands. Luckily Matt Like was the rep who greeted me and made a frustrating task not only simple but enjoyable. I am in love with my car and so thankful I had the assistance of a patient, knowledgeable and dare I say trustworthy sales rep. Matt followed up on the purchase week after week, kept his word on the modifications and add ons and made sure I was comfortable every step of the buying process. More

New Vehicle Purchase This is the second vehicle that I have purchased from this dealership. Mike Lehman is an outstanding person to work with and I would and do recommend This is the second vehicle that I have purchased from this dealership. Mike Lehman is an outstanding person to work with and I would and do recommend him to people looking for a new or used vehicle. More

Very friendly and knowledgeable My experience here was excellent. I worked exclusively with Matt Like where I felt he listened to exactly what I said and found me something that fit My experience here was excellent. I worked exclusively with Matt Like where I felt he listened to exactly what I said and found me something that fit my needs perfectly. Matt had a vast knowledge which was very confidence inspiring and was very considerate. I would highly recommend this dealership. More

Salesman Kevin Cash and Honda Readership We so very pleased with our Salesman, Kevin Cash, he was very easy to work with, great personality, showed respect to the customer, We drove 5 hours e We so very pleased with our Salesman, Kevin Cash, he was very easy to work with, great personality, showed respect to the customer, We drove 5 hours each way from Panama City Beach, Fl. just to deal with Kevin 2 times within 4 days and would do it again just to have Kevin as our Salesman, he came in on his day off just to complete our deal and he kept intouch by phone and texts. He is a 1st class and excellent salesman and should be commended for they way he treats customer's we are very pleased with our purchase of a 2016 Tahoe, We will refer everyone to your dealership and would send them to deal with Kevin and the financial gentleman Ovi Chisu, that did our paperwork was super great as well, We are a very pleased customer and Kevin Cash we can't say enough about Kevin and what a awesome saleman he is. Thank youso very much Kevin Connie and Mike Mettille Panama City Beach, Fl. More

Great Friendly, helpful, & accommodating service.David Ferrar was great-he explained everything & was as nice as he could be. I recommend Ocala Honda to any Friendly, helpful, & accommodating service.David Ferrar was great-he explained everything & was as nice as he could be. I recommend Ocala Honda to anyone wanting a new car. More