Honda of Ocala

Very friendly and attentive. We were welcomed by several people when we arrived at the dealership. Ours salesperson, Frank, gave us his undivided attention from the time we met un We were welcomed by several people when we arrived at the dealership. Ours salesperson, Frank, gave us his undivided attention from the time we met until we drove away in our new accord. We asked him to take us on test drives in the Civic and the Accord and he was very happy to do this. He answered all of our questions. I would highly recommend Frank without reservation. More

Honda is lucky to have Shupe and Carpenter!! we spoke with Rick Carpenter - we discovered on our last visit that he was from our hometown in Ohio- he referred us to Ted Shupe. Lucky us, Ted is th we spoke with Rick Carpenter - we discovered on our last visit that he was from our hometown in Ohio- he referred us to Ted Shupe. Lucky us, Ted is the best. We have leased our last 5 cars from Honda! Honda is a very reliable car. WE are more than satisfied with the car and Ted. Ted went over everything and made sure we were satisfied. There is also the "perks"--breakfast and or also lunch --you can't beat it! P.S. (If you are a senior citizen, this is the place!!) They take care of you!, More

Worth the Drive! What a difference! Several Honda dealerships in Metro Orlando couldn't deliver the price, terms or service these guys did for us! It was worth the d What a difference! Several Honda dealerships in Metro Orlando couldn't deliver the price, terms or service these guys did for us! It was worth the drive up and they had everything ready when we arrived, even lunch in their cafe. Do yourself a favor and get out of Orlando, experience the Ocala difference where we found an honest and upfront deal with Kevin Cash (sales). No wonder they sell so many! More

Excellent customer service Alex was wonderful. Steve the manager worked some magic with the numbers thank you guys!! The service department made an extra key with no hassles Alex was wonderful. Steve the manager worked some magic with the numbers thank you guys!! The service department made an extra key with no hassles More

Bought a HR-V Stopped in to look at the HR-V inventory. Have been watching it for awhile on the internet and finally decided to bite the bullet and go to the lot. N Stopped in to look at the HR-V inventory. Have been watching it for awhile on the internet and finally decided to bite the bullet and go to the lot. Nick was amazing. He showed me everything I wanted to see and did not pressure me at all. Found a slate HR-V that was perfect! Thanks so much!! More

Excellent Sales Representative First I would like to say that one of my least favorite experiences over the years is buying/leasing a new or used car. However, my recent experience First I would like to say that one of my least favorite experiences over the years is buying/leasing a new or used car. However, my recent experience with Alex Bowers at Honda of Ocala was not only "painless" but actually enjoyable. We were looking for a vehicle for our daughter and had narrowed it down to a Mazda CX-5 or a Honda CR-V. After going to both the Mazda and Honda dealerships and test driving both vehicles (several times), we still couldn't decide which would be best for our daughter (both being excellent cars). In the end, it really came down to Alex's representation and in depth knowledge of the Honda CR-V that convinced us that it was the car that would best fit our daughter's needs. Alex is extremely knowledgeable in regards to the Honda's capabilities and was able to convey that information to us and more importantly, to our teeanage daughter. Alex was a pleasure to work with and when I am in the market for a new or used vehicle in the future, I will definitely contact him before going anywhere else. If you are in the market to purchase a vehicle by all means go see Alex Bowers. More

Great job! Efficient and up to date teck stuff was explained to us carefully. We still have questions that pop up daily but we will call for help as needed. Efficient and up to date teck stuff was explained to us carefully. We still have questions that pop up daily but we will call for help as needed. Larry Lopez was well informed in all aspects of the transaction! More

Great experience! So happy with my new Honda Pilot. Thank you to Nick and Andrew for the wonderful experience. Proud new car owner, who left with a smile on her face. So happy with my new Honda Pilot. Thank you to Nick and Andrew for the wonderful experience. Proud new car owner, who left with a smile on her face. More

20 year 200K mile warranty is a joke The warranty will be voided for any simple thing from rotating tires to air filters that you were told it was ok by someone else servicing the auto It The warranty will be voided for any simple thing from rotating tires to air filters that you were told it was ok by someone else servicing the auto Its a come on so you pay the high price dealers charge for their service More

Terrible First Car Buying Experience Larry Lopez was my salesperson and he was so unprofessional. He was extremely rude and disrespectful. His attitude was that he knew it ALL, and the cu Larry Lopez was my salesperson and he was so unprofessional. He was extremely rude and disrespectful. His attitude was that he knew it ALL, and the customer was beneath him. He wasn’t knowledgeable about the car I planned on purchasing and acted as though I was bothering him for asking questions. What a joke! I eventually got fed up with his nasty attitude, that I just up and walked away. So unfortunate, I went into the dealership happy to buy a new car and Larry destroyed that. I will be reporting him to Corporate. Spoke to Jason Saez about an issue I had and he could care less to rectify it. He didn’t care about my concerns and was more focused on eating. For a manager, and the face of Honda, he made a horrible first impression. So unprofessional. He doesn’t care to put the customer first. I will also be reporting him to Corporate. Overall, I had a terrible experience at this dealership. They spoke highly about their “awards” for providing excellent customer service, but failed to deliver just that. Luckily, I went to another dealership and got the deal of a lifetime and The customer service was top notch. The Honda name was definitely redeemed and I could not be happier. I hope that if Larry and Justin are reading this, they take this seriously and do better. You don’t know what people are going through in their lives and a little kindness goes a long way. Don’t forget the importance of the positions you hold and the impact you can make in your customers lives. More