Honda of Ocala

I was at the dealership almost *twelve hours*. The first two hours was spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: s The first two hours was spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: so far, so good. After being told of a thirty-minute wait by one of the finance advisors due to a couple being in front of me - reasonable - to run the financial paperwork, it was over three hours later before I finally see the advisor. What happened for almost seven more hours? Well, lots of paperwork shuffling, tapping at a keyboard, checking numbers, rechecking when I pointed something out (payment numbers, loan term incorrect) and being presented extended warranty coverages over and over. And over. I finally said what I wanted - taking off a PPP and the warranty - or I'm out, bring me my keys, please, then I'm told it's worked out, I take a look, and the extended warranty is still there. I say "fine, bring me my keys", walk outside... and my vehicle has vanished. It's a dark comedy, at this point. The advisor says it's been worked out, I go back *again*, and the price has gone *up* another $10K, and the warranty is *still* there. I stare for several minutes while the advisor still tries to sell me the warranty, at which point I say we're not doing this, bring me my keys and my original car, and go outside to get my belongings. We're almost eleven hours in by now. So, while I'm getting my belongings out of the new vehicle and waiting for my car, the salesperson comes out, asks what's up, I tell him, he says let's talk with this other advisor, who agrees to take everything off. However, he tries to talk me into part of the warranty, I say no, he says "ok", and shows me the numbers and totals, which seem fine. Then the very fancy desk pad locks up, but that's sorted after a few minutes. So, it'll be a few more minutes signing documents and everyone goes home. Or... do we? However, dear reader... this did not happen. The first advisor comes back in and starts getting paperwork together, wants to know why I didn't want the warranty while going thru the paperwork and signing, I tell him, we finish signing documents, he gives me a copy of them on a USB key with another to follow in email, and I get the truck key from the salesperson. All of this took another hour, but the ordeal - and it has been one - is finished, and everyone goes home Except... I realize while walking out the door that the prepayment penalty period - which I wasn't concerned about as the penalty was relatively small - was longer (doubled) from what was originally communicated, also that the loan APR had gone up by three percent, which didn't fully register before as by then I was exhausted. The salesperson says that I can come back in the morning and talk with the second advisor about it. I leave and spend another hour finding a hotel, getting something to eat, and finally getting to bed. When I return the next morning, I find that they don't open for another couple of hours, resignedly shrug, then head for home. Once home, as a final dusting of gloom, I realize that the truck has no floor mats - lost with the detailing, one supposes - nor was I given a second key. (To be fair, perhaps neither of those came with the truck when it got to the dealership.) Alas, when I inquired as to these items, all that I heard back were *crickets*. Every delaying tactic in the book... *twelve hours*. The bright spots: the staff were generally friendly and helpful. The salesperson in particular seemed genuinely friendly and helpful. He kept in touch before I got there - I was coming in from out of town - and was helpful throughout (even grabbed me some lunch that they had brought in that day, excellent as I was about to literally pass out). The truck is really quite nice. The dealership waiting area has a big-screen TV. And cookies. More

Great buying experience from beginning to end. Excellent service and knowledge. Best deal made with our salesperson Mike Lehman. The price was right, perfect! Finance personnel Dan and Gary were Excellent service and knowledge. Best deal made with our salesperson Mike Lehman. The price was right, perfect! Finance personnel Dan and Gary were great. More

I called and made an appointment to have the fuel pump replaced on a recall. They check and said they had the parts. I go in a couple of days later for my 10am appointment and I am told they just alloca replaced on a recall. They check and said they had the parts. I go in a couple of days later for my 10am appointment and I am told they just allocated the last fuel pump 15 minutes ago. What is the point of making an appointment and clearing my schedule for it and going to the dealer if it is just random whether or not they will be able to work on my car. This was bad enough, but I asked if they knew when they were going to get more fuel pumps and they said they didn't know. So I asked if they could call me when they get some in, and they said no. So I said I just have to keep calling to see if you get them in and they said that is what I would have to do. So after having me come in for no reason they can't even be bothered to call me when the parts come in, that is what I consider as bad service. I had to pick a service department person I didn't work with because my service person is not listed and it won't let me post a review without picking someone. More

I got my first car from here and Ramy was very helpful with the process. He made everything very easy to understand and was very kind. Would very highly advise to buy a car from here. with the process. He made everything very easy to understand and was very kind. Would very highly advise to buy a car from here. More

They are very diligent at getting you in there to buy a vehicle but after that very little help vehicle but after that very little help More

Everyone was very nice, but they tried to lowball me on my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer than it should have to pay off my trade in and they were quite dishonest about their service department wait times. All in all i feel i got a good deal, just felt like i’d been through a war after. They cal also keep their 2 free oil changes, expecting someone to wait 4+ hours for a 15 minute service when they made an appointment in advance is just xx. More

Traded a vehicle to Honda of Ocala on 11/15/24 as of today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all o today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all of that is based on a 10 day pay off. I have been to the dealership and called the dealership multiple times, and nothing is being done as of yet. I would be very hesitant before doing any deals with this company. Highly frustrated with Honda of Ocala. More

At 12:30 they said the car I want. Was there to come on down. I went down at 2:30. It was gone. They said it got sold first thing this morning. Then why did they call me at 12:30 and s Was there to come on down. I went down at 2:30. It was gone. They said it got sold first thing this morning. Then why did they call me at 12:30 and say it was still in stock? That was a waste of my time a disrespect for not letting me know. It wasn’t there rudeness for saying it was there when it wasn’t. I will never ever buy a car from Them, no thanks Brandy. You didn’t help me. More

We recieved a text asking to comment about the service we recieved considering that the alternator you installed, just 2 weeks after we bought it, does not work and I again need a new alternator I would defi recieved considering that the alternator you installed, just 2 weeks after we bought it, does not work and I again need a new alternator I would definitely not recommend Honda of Ocala to anyone for sales or service. I will in fact go out of my way to discourage anyone from going there. I was very excited about this vehicle but so far it's been a nightmare. The lack of accountability at this dealership from the sales to now include the service department negligent. The experience has been completely disappointing and inconvenient. I am not sure how any business that is SALES and SERVICE based can stay in business with what is going on at Honda of Ocala. This is the only recommendation I would offer at this time for Honda of Ocala. "Unless you're in the market for a really poor sales and service experience, steer clear of Honda of Ocala." I can add that Josh Elias our salesman told us several thing about the car that were untrue for instance that it had a remote start feature, when we noticed it didn't work he said that he would have them fix it. Then the service department said that the model we bought didn't come with remote start. I need my car for my job so here is hoping that the warrant for the alternator is something they stand by because I definetley can't affor another $1300 fix that isn't fixed. It also took several phone calls to get the paperwork from the dealership when we were supposed to walk out with a flashdrive More

Deceptive practices right from the moment you walk in the door. I started our purchase via the internet sales team and right away asked for a quote as I was helping my brother purchase his first (newer) car. door. I started our purchase via the internet sales team and right away asked for a quote as I was helping my brother purchase his first (newer) car. I quickly was given the requested Information by their internet sales manager with just a few simple questions. I called back and requested to come look at the vehicle and I was assigned Michael Lehman, the dealerships highest performing salesman, more on that later. I arrived and was greeted by Michael who initially was very friendly and apologized for having another customer that he was finishing up with. We went on a test drive and everything went well until we sat down at his desk. I informed Michael that we had received a quote already from another member of the sales team and would also be using our own financing. These both seemed to irritate Michael as he stood up and without a word walked to the sales management office to write up their own offer. Upon returning the new quote to us with the 3k dollar “Honda advantage” package not previously listed on my quote I informed him that we would not purchase unless they honored the previously provided quote. He countered by informing us of his employment prestige of 16 years and how internet sales always forgets to mention their protection package. Now I’m a car purchasing veteran and I’ve been through all these lines more than a dozen times and knew nothing he would tell me is true. He tried to make sure that we weren’t upset at him personally by throwing various other employees under the bus for the pricing discrepancy while still reminding us how his 16 years there made him somehow look less to blame when he could’ve just opened with asking to see our quote (knowing it wasn’t going to be on there) and informing us from the start. Oh and I brought my son with us who is autistic, my son made a stimming noise (as they all do) and he gave him a nasty look like he was disgusted. While waiting for my brother to finish in the financing department (more on that later) I had referred to my son as being autistic and Michael straight up wanted to argue with me that I shouldn’t call him that and should instead only call him “gifted” maybe he meant well who knows but he sure came off as arrogant and impolite especially since I too am autistic. Back to the finance office, I’m sorry I do not know his name he was really really nice other than not taking no for an answer regarding the extended warranty we didn’t want. Buyer beware, stay away from this place and anywhere Michael Lehman works. More