Honda of Ocala

I purchased my 2025 CR-V EX on April 4, 2025. The Buying process was ok. My big complaint was the constant barrage of texts, phone calls etc from the sale team to the managers all insisting i pro The Buying process was ok. My big complaint was the constant barrage of texts, phone calls etc from the sale team to the managers all insisting i provide them with a perfect score on the survey being sent to me. The manager Mr. Lehman even offered me a full tank of gas, free window tinting and a $50 gift certificate. The problem; I was experiencing an issue already with the vehicle. Lehman assured me it would be fine. Just capture a screenshot of the error reading. Again, he asked for my review. Against my better judgment, I did the survey. When I called him to say I had the error to discuss...he was completely dismissive of anything I wanted to say. Unprofessional and insulting. Before he "disconnected" our phone conversation, I heard him tell his colleagues I was "bat xxxx crazy." My recommendation is don't do a survey regardless of what they try and bribe you with until you know your vehicle, even a brand new one, is working perfect. To Honda of Ocala...a team meeting suggesting your managers should not call your customers names and insult them. More

My 2013 Honda crv was purchased thru Ramy. He has always been consistent and helpful. I just bought my new Honda 2025 crv and I am completely happy with Ramy and Honda of Ocala. He has always been consistent and helpful. I just bought my new Honda 2025 crv and I am completely happy with Ramy and Honda of Ocala. More

I was at the dealership almost *twelve hours*. The first two hours were spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: The first two hours were spent doing a test drive, inspecting vehicles - trade and new - and talking with the salesperson and finalizing a price: so far, so good. After being told of a thirty-minute wait by one of the finance advisors due to a couple being in front of me - reasonable - to run the financial paperwork, it was over three hours later before I finally see the advisor. What happened for almost seven more hours? Well, lots of paperwork shuffling, tapping at a keyboard, checking numbers, rechecking when I pointed something out (payment numbers, loan term incorrect) and being presented extended warranty coverages over and over. I finally said what I wanted - taking off a PPP and the warranty - or I'm out, bring me my keys, please, then I'm told it's worked out, I take a look, and the extended warranty is still there. I say "fine, bring me my keys", walk outside... and my vehicle had vanished. It's a dark comedy, at this point. The advisor says it's been worked out; I go back *again*, the price has gone *up* another $10K, and the warranty is *still* there. I stare into the abyss for several minutes, feeling like Charlie Brown when Lucy had yanked away the football - while the advisor *still* tries to sell me the warranty, at which point I say we're not doing this, bring me my keys and my original car, and go outside to get my belongings. We're eleven hours in by now. So, while I'm getting my belongings out of the new vehicle and waiting for my car, the salesperson comes out, asks what's up, I tell him, he says let's talk with this other advisor, who agrees to take everything off. However, he asks me about part of the warranty, I say "no", he says "ok", and shows me the numbers and totals, which seem fine. Then the desk panel with the very fancy desk pad locks up, but that's sorted after a few minutes. So, it'll be a few more minutes of signing documents and everyone goes home. Or... do they? However, dear reader... this did not happen. The first advisor comes back in and starts getting paperwork together, wants to know why I didn't want the warranty while going thru the paperwork and signing, I tell him, we finish signing documents, he gives me a copy of them on a USB key with another to follow in email, I get the keys from the salesperson. All of this took another hour, but the ordeal - and it has been one, and everyone goes home Except... I realize while walking out the door that the prepayment penalty period - which I wasn't concerned about as the penalty was relatively small - was longer (doubled) from what was originally communicated, also that the loan APR had gone up by three percent, which didn't fully register before as by then I was simply exhausted. The salesperson says that I can come back in the morning and talk with the second advisor about it. After spending another hour finding a hotel and something to eat, I crash for the night. Returning to the dealership in the morning, I find that they don't open until noon, at which point I shrug and head for home. Also, on the way home, I realize that one, they didn't give me a second key, and two, the floor mats are missing. The bright spots: the salesperson was friendly and helpful. He kept in touch before I got there - I was coming in from out of town - and was helpful throughout. Also, the dealership waiting area has cookies. Finally, the new ride is very nice and was reconditioned as needed (which I was charged for, but it was already done for anyone who'd have come in): a decent touch, not to have to worry about that. The dark spots: everything else. Everyone on the finance side was friendly, but really? Another ten hours past the initial two?!? And that's how you end up at one star. P.S. - I am reposting this about three weeks after I first posted it then took it down. After working out an arrangement with the sales and general managers at the dealership and following up, they've done nothing. More

I wanted to leave the review specifically for the salesman that we dealt with in our visit 03/28/2025 but I couldn’t remember his name and sadly they don’t have everyone’s pictures here but still, ou salesman that we dealt with in our visit 03/28/2025 but I couldn’t remember his name and sadly they don’t have everyone’s pictures here but still, our experience with this gentleman was so bad that I needed to leave a review. Before going here we went to another dealership were we saw a car that we did liked but wanted to have options before making a decision, the vehicle was nice, the service there was great so we came from having a really good experience to the complete opposite. We went looking for a vehicle that we saw listed on their website, they didn’t had the vehicle anymore so he showed us three other options. The first two weren’t at all our style and the third one was out of our budget (something I pointed out from the moment he showed it to us). Still we did the test drive, it was a pretty nice car but again out of our budget. We decided to see numbers to take a decision because he was insisting “he could make things work”, but for us looking numbers included quoting with our car insurance. When we said we needed to quote with our insurance he insisted that we quoted with someone on their team (something I wouldn’t do because as someone that works in insurance I’ve seen how dealerships would “sell” you insurance without having the license to do so and you end up having issues with the insurance company later, not saying this person doesn’t have their license but wasn’t going to take the risk) a couple of times. Insurance price was okay for us. When we see the “final numbers” (the total balance of this car) was 11k more than what was in our budget. This car was a good deal for that price, but what this salesperson needs to learn is that a “good deal” may not work for everyone, and that one wasn’t going to work for us. He was extremely pushy to make a sale, wouldn’t give us a chance to talk and consider the offer. Not to mention this offer was before him asking gross income, checking credit (which wasn’t bad but still) mortgage amount etc so we knew for a fact this wasn’t the final numbers. After telling him several times that the deal wasn’t going to work out for us and him desperately trying to convince us to buy the car anyway but failing in the process he changed his attitude completely. He started talking poorly (to put it nicely) about the other vehicle we were interested in buying (this vehicle wasn’t on this dealership so of course he was doing that), and ended up closing with “Good luck with that car you’ll need it.” And” If you don’t take this deal someone else will so”. After that we called the previous dealership and closed the deal with them. Another lesson this person needs to learn is even if a potential buyer tells you no the first time they can come back to close the deal, if you decide to act this way they won’t. We could’ve said you know what let’s do it let’s get the car anyway and come back for it, but the experience with this gentleman was so bad that even if we went back inside we wouldn’t have closed the deal with him. More

DO NOT WORK WITH JOSH, HE IS A STUCK UP MEAN PERSON, AND WILL SHOVE YOU OUT THE DOOR AS SOON AS HE REALIZES HE CANT MAKE MONEY OFF YOU.. WILL SHOVE YOU OUT THE DOOR AS SOON AS HE REALIZES HE CANT MAKE MONEY OFF YOU.. More

Great buying experience from beginning to end. Excellent service and knowledge. Best deal made with our salesperson Mike Lehman. The price was right, perfect! Finance personnel Dan and Gary were Excellent service and knowledge. Best deal made with our salesperson Mike Lehman. The price was right, perfect! Finance personnel Dan and Gary were great. More

I called and made an appointment to have the fuel pump replaced on a recall. They check and said they had the parts. I go in a couple of days later for my 10am appointment and I am told they just alloca replaced on a recall. They check and said they had the parts. I go in a couple of days later for my 10am appointment and I am told they just allocated the last fuel pump 15 minutes ago. What is the point of making an appointment and clearing my schedule for it and going to the dealer if it is just random whether or not they will be able to work on my car. This was bad enough, but I asked if they knew when they were going to get more fuel pumps and they said they didn't know. So I asked if they could call me when they get some in, and they said no. So I said I just have to keep calling to see if you get them in and they said that is what I would have to do. So after having me come in for no reason they can't even be bothered to call me when the parts come in, that is what I consider as bad service. I had to pick a service department person I didn't work with because my service person is not listed and it won't let me post a review without picking someone. More

I got my first car from here and Ramy was very helpful with the process. He made everything very easy to understand and was very kind. Would very highly advise to buy a car from here. with the process. He made everything very easy to understand and was very kind. Would very highly advise to buy a car from here. More

They are very diligent at getting you in there to buy a vehicle but after that very little help vehicle but after that very little help More

Everyone was very nice, but they tried to lowball me on my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer than it should have to pay off my trade in and they were quite dishonest about their service department wait times. All in all i feel i got a good deal, just felt like i’d been through a war after. They cal also keep their 2 free oil changes, expecting someone to wait 4+ hours for a 15 minute service when they made an appointment in advance is just xx. More