Honda of Ocala

Everyone was very nice, but they tried to lowball me on my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer my trade in, i spent about 9 hours there the day I bought my car, most of that time spent sitting around waiting for them. It also took a bit longer than it should have to pay off my trade in and they were quite dishonest about their service department wait times. All in all i feel i got a good deal, just felt like i’d been through a war after. They cal also keep their 2 free oil changes, expecting someone to wait 4+ hours for a 15 minute service when they made an appointment in advance is just xx. More

Traded a vehicle to Honda of Ocala on 11/15/24 as of today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all o today 12/6/24 my trade in has not been paid off. I am now getting late notifications from my financial institution. When you sign over a trade, all of that is based on a 10 day pay off. I have been to the dealership and called the dealership multiple times, and nothing is being done as of yet. I would be very hesitant before doing any deals with this company. Highly frustrated with Honda of Ocala. More

At 12:30 they said the car I want. Was there to come on down. I went down at 2:30. It was gone. They said it got sold first thing this morning. Then why did they call me at 12:30 and s Was there to come on down. I went down at 2:30. It was gone. They said it got sold first thing this morning. Then why did they call me at 12:30 and say it was still in stock? That was a waste of my time a disrespect for not letting me know. It wasn’t there rudeness for saying it was there when it wasn’t. I will never ever buy a car from Them, no thanks Brandy. You didn’t help me. More

We recieved a text asking to comment about the service we recieved considering that the alternator you installed, just 2 weeks after we bought it, does not work and I again need a new alternator I would defi recieved considering that the alternator you installed, just 2 weeks after we bought it, does not work and I again need a new alternator I would definitely not recommend Honda of Ocala to anyone for sales or service. I will in fact go out of my way to discourage anyone from going there. I was very excited about this vehicle but so far it's been a nightmare. The lack of accountability at this dealership from the sales to now include the service department negligent. The experience has been completely disappointing and inconvenient. I am not sure how any business that is SALES and SERVICE based can stay in business with what is going on at Honda of Ocala. This is the only recommendation I would offer at this time for Honda of Ocala. "Unless you're in the market for a really poor sales and service experience, steer clear of Honda of Ocala." I can add that Josh Elias our salesman told us several thing about the car that were untrue for instance that it had a remote start feature, when we noticed it didn't work he said that he would have them fix it. Then the service department said that the model we bought didn't come with remote start. I need my car for my job so here is hoping that the warrant for the alternator is something they stand by because I definetley can't affor another $1300 fix that isn't fixed. It also took several phone calls to get the paperwork from the dealership when we were supposed to walk out with a flashdrive More

Deceptive practices right from the moment you walk in the door. I started our purchase via the internet sales team and right away asked for a quote as I was helping my brother purchase his first (newer) car. door. I started our purchase via the internet sales team and right away asked for a quote as I was helping my brother purchase his first (newer) car. I quickly was given the requested Information by their internet sales manager with just a few simple questions. I called back and requested to come look at the vehicle and I was assigned Michael Lehman, the dealerships highest performing salesman, more on that later. I arrived and was greeted by Michael who initially was very friendly and apologized for having another customer that he was finishing up with. We went on a test drive and everything went well until we sat down at his desk. I informed Michael that we had received a quote already from another member of the sales team and would also be using our own financing. These both seemed to irritate Michael as he stood up and without a word walked to the sales management office to write up their own offer. Upon returning the new quote to us with the 3k dollar “Honda advantage” package not previously listed on my quote I informed him that we would not purchase unless they honored the previously provided quote. He countered by informing us of his employment prestige of 16 years and how internet sales always forgets to mention their protection package. Now I’m a car purchasing veteran and I’ve been through all these lines more than a dozen times and knew nothing he would tell me is true. He tried to make sure that we weren’t upset at him personally by throwing various other employees under the bus for the pricing discrepancy while still reminding us how his 16 years there made him somehow look less to blame when he could’ve just opened with asking to see our quote (knowing it wasn’t going to be on there) and informing us from the start. Oh and I brought my son with us who is autistic, my son made a stimming noise (as they all do) and he gave him a nasty look like he was disgusted. While waiting for my brother to finish in the financing department (more on that later) I had referred to my son as being autistic and Michael straight up wanted to argue with me that I shouldn’t call him that and should instead only call him “gifted” maybe he meant well who knows but he sure came off as arrogant and impolite especially since I too am autistic. Back to the finance office, I’m sorry I do not know his name he was really really nice other than not taking no for an answer regarding the extended warranty we didn’t want. Buyer beware, stay away from this place and anywhere Michael Lehman works. More

Worst dealership in central florida hands down after they get your money your nuthing and invaluable dont bother. get your money your nuthing and invaluable dont bother. More

Ramy Tarawneh was very knowledgeable and efficient. He made us feel very welcome and explained everything clearly as we made our purchase. He made us feel very welcome and explained everything clearly as we made our purchase. More

Called and made appt. to have my GPS updated and told now had to pay for it since my car was 6 yrs. old. That was understandable and was willing to pay for the upgrade. to have my GPS updated and told now had to pay for it since my car was 6 yrs. old. That was understandable and was willing to pay for the upgrade. When I arrived for appt. was told they couldn't do that on my car because it was older than 5 yrs. Wish I got the person's name that I talked with, Was not service advisers' fault since I did not talk to him directly. Wish people giving info. out where updated on policies. I have been a customer for many years and was surprised by such faulty info. Never had a problem before. More

Excellent service, Salesmen DJ and Ramy Tarawneh in particular were super. Purchased a newer used vehicle from Honda Of Ocala after much searching, and found the exact model and features I wanted. It s particular were super. Purchased a newer used vehicle from Honda Of Ocala after much searching, and found the exact model and features I wanted. It should be noted I can be a difficult customer, as I had done extensive research on my intended vehicle. The sales team were great, and guided me through the process, and answered all of my exhaustive questions. Also a thanks to Christopher in finance who worked to get me the best deal, he was even able to beat my bank offer! More

Ramy Tarawneh was too notch! He assisted me in every step of the process and was very knowledgeable. He was also very professional and explained everything in detail and answered He assisted me in every step of the process and was very knowledgeable. He was also very professional and explained everything in detail and answered any questions I had. If you go to Honda of Ocala I highly recommend him and the dealership. More