Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Honda of North Hollywood - Service Center
North Hollywood, CA
592 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
592 Reviews of Honda of North Hollywood - Service Center
Sort by
December 16, 2023
The valet pick up and drop off service is great. When there was a problem, the staff was responsive to my concerns and was able to resolve my issue. Special thank you to my service advisor Heike for When there was a problem, the staff was responsive to my concerns and was able to resolve my issue. Special thank you to my service advisor Heike for her proactive communication. More
by leonard
Employees Worked With
Heike
November 29, 2023
I really appreciate the new service of pick up and delivery. I, like many people am very busy , and having this option is super helpful. Both drivers were professional, friendly and I totally trusted delivery. I, like many people am very busy , and having this option is super helpful. Both drivers were professional, friendly and I totally trusted them. The dealership as well ( Andreus ) kept me posted on everything that was happening and I was able to get my car serviced and still keep up with my busy day. Super impressed and very grateful, I will definitely be using them next time ! Thank-you More
by Rochelleosa
Employees Worked With
Andreus
November 27, 2023
My recent visit/maintenance was handle professionally and promptly. I could not have asked for better customer service from my consultant (Willie). Despite a long list of maintenance tasks, I was in and ou promptly. I could not have asked for better customer service from my consultant (Willie). Despite a long list of maintenance tasks, I was in and out in a little less than 2 hours. More
by hrcorner
Employees Worked With
Willie
November 21, 2023
They dont change your oil. ... Just charge for it. I know this because I had change the oil on the car previously and the oil filter was not changed. Honda dealerships alway ... Just charge for it. I know this because I had change the oil on the car previously and the oil filter was not changed. Honda dealerships always install original filters and it still had the aftermarket one that I had installed STP brand. More
by Haik K
Employees Worked With
None of the employees care
August 11, 2023
I believe Honda North Hollywood is engaged in unethical fear-mongering and fraudulent upselling of needless services such as wheel alignments. I brought in my 2017 Honda HRV with only 22k miles on it f fear-mongering and fraudulent upselling of needless services such as wheel alignments. I brought in my 2017 Honda HRV with only 22k miles on it for an Oil Change and Tire rotation. I was advised by the Service Advisor, Willie Pittman, that the following was in critical need of attention (Required Immediate Attention): Cabin Air Filter, Engine Air Filter, and 4-wheel Alignment. Photo evidence of the first two were provided (albeit neither filter seemed critically bad or in need of immediate attention). Regardless, regarding the alignment, I suspected fraud or ignorance in the inaccurate representation of criticality or need at all. I therefore asked for evidence the vehicle required an alignment. The Service Tech aggressively repeated they evaluated alignment by "hand touching" the tires. By touch??? No measuring equipment or tire alignment rack was used. I inquired why did they not at least perform a visual inspection during tire rotation. Defensively, they offered to bring the car so I can touch the tires myself. Upon receipt of the car I visually inspected the tires (as touch is inaccurate and not an approved mechanism to judge alignment issues) and saw absolutely no evidence on wear on any four tires. Definitely nothing that would constitute immediate attention or criticality. An argument the ensued between myself and the Service Advisor Willie PIttman, who's recommendation I had adequately discredited. Willie strategically started accusing me of speaking too loudly or shouting at him. I believe he got defensive because I challenged his recommendation in front of other customers that might have also been fraudulently pitched the same additional service. Be weary if Honda North Hollywood recommends a 4-wheel Alignment as a service that requires immediate attention without tangible physical evidence. More
by thejavz
Employees Worked With
Willie Pittman
