Honda of North Hollywood - Service Center

I believe Honda North Hollywood is engaged in unethical fear-mongering and fraudulent upselling of needless services such as wheel alignments. I brought in my 2017 Honda HRV with only 22k miles on it f fear-mongering and fraudulent upselling of needless services such as wheel alignments. I brought in my 2017 Honda HRV with only 22k miles on it for an Oil Change and Tire rotation. I was advised by the Service Advisor, Willie Pittman, that the following was in critical need of attention (Required Immediate Attention): Cabin Air Filter, Engine Air Filter, and 4-wheel Alignment. Photo evidence of the first two were provided (albeit neither filter seemed critically bad or in need of immediate attention). Regardless, regarding the alignment, I suspected fraud or ignorance in the inaccurate representation of criticality or need at all. I therefore asked for evidence the vehicle required an alignment. The Service Tech aggressively repeated they evaluated alignment by "hand touching" the tires. By touch??? No measuring equipment or tire alignment rack was used. I inquired why did they not at least perform a visual inspection during tire rotation. Defensively, they offered to bring the car so I can touch the tires myself. Upon receipt of the car I visually inspected the tires (as touch is inaccurate and not an approved mechanism to judge alignment issues) and saw absolutely no evidence on wear on any four tires. Definitely nothing that would constitute immediate attention or criticality. An argument the ensued between myself and the Service Advisor Willie PIttman, who's recommendation I had adequately discredited. Willie strategically started accusing me of speaking too loudly or shouting at him. I believe he got defensive because I challenged his recommendation in front of other customers that might have also been fraudulently pitched the same additional service. Be weary if Honda North Hollywood recommends a 4-wheel Alignment as a service that requires immediate attention without tangible physical evidence. More

Your website does not function properly when trying to book service appointments. Your chat service does not work either - I was called over 2 hours later about buying a car when I needed to schedule serv book service appointments. Your chat service does not work either - I was called over 2 hours later about buying a car when I needed to schedule service. After getting there they did not even know I had an appointment which I had to schedule over the phone. Then I was informed my maintenance package could not be applied to the services my car required. I have been having medical issues and not feeling well but mustered up the strength and motivation to get my car serviced, even after the frustration of the website not functioning properly and the chat associate having someone contact me over 2 hours later about the incorrect inquiry. I would now rather drive all the way to Ocean Honda Ventura to get all my Honda services done. I will also be submitting a Yelp review. Fix all of the website functions, have call backs done within 1 hour and tell people up front that Ocean Honda packages will not be honored. More

Made appointment online. Showed up and was taken care of quickly and professionally. Will definitely be headed back. Showed up and was taken care of quickly and professionally. Will definitely be headed back. More

Always happy with my Accord service at Ocean Honda of North Hollywood. Joe was very professional and efficient. North Hollywood. Joe was very professional and efficient. More

I made my appointment and it only took a few minutes to be approached by one of your service consultant: Trevor Ripley. He was super friendly and approachable. He greeted me like he knew me already. I wait be approached by one of your service consultant: Trevor Ripley. He was super friendly and approachable. He greeted me like he knew me already. I waited in the room and he delivered my car when he said he would! He was very professional and knowledgeable. I was very happy with his service! More

The team at the Ocean Honda Service center have been great! They did an amazing job servicing my 2018 CRV. great! They did an amazing job servicing my 2018 CRV. More

Ocean Honda serviced my car efficiently and quickly. Trevor was honest and straightforward. Great experience overall! Trevor was honest and straightforward. Great experience overall! More