Honda of North Hollywood - Service Center

car servicing This person was kind, friendly, patient with my questions and responses to his questions. He was very thorough and efficient with all of my paperwork This person was kind, friendly, patient with my questions and responses to his questions. He was very thorough and efficient with all of my paperwork, More

BEYOND amazing service team experience! I want to thank Marcel Fuentes, Shawn Tremor and the entire service team at Robertson Honda. They went above and beyond to ensure my car had working a I want to thank Marcel Fuentes, Shawn Tremor and the entire service team at Robertson Honda. They went above and beyond to ensure my car had working a/c as we approach the hottest months of the summer AND completed their first class inspection allowing me to drive safely and comfortably. I have a 2001 Honda Civic that's been through rough east coast winters, has over 200k miles and they have my car running almost like new. Thank you for your professionalism and attention to detail. I only hope this is seen by the powers that be so you receive appropriate acknowledgment for your superior service. More

quick work i dropped my truck off for its 1 yr check up or service. it was wonderful to have a female service tech assist me, as a female going into this i felt i dropped my truck off for its 1 yr check up or service. it was wonderful to have a female service tech assist me, as a female going into this i felt at ease. More

Don't go anywhere else Excellent thorough service on vehicle. Schedule your service appt. on the half hour to take the shuttle on the hour. Prices are fair - waiting room Excellent thorough service on vehicle. Schedule your service appt. on the half hour to take the shuttle on the hour. Prices are fair - waiting room has a work area so you can get desk work done. And have lunch at the iconic burger place, In-and-Out, next door. More

First time having car serviced at Robertson Honda I had a pleasant experience at Robertson Honda. I came as a walk-in for an oil change and alignment. My car was ready in an hour. Jeremiah was nice an I had a pleasant experience at Robertson Honda. I came as a walk-in for an oil change and alignment. My car was ready in an hour. Jeremiah was nice and accommodating to any of my request or concerns. More

Marcel, my Service Advisor, really went to bat for me! Marcel Fuentes, my Service Advisor, listened to my issues and went to bat for me on repairs that could have ben costly for me. He discussed my issues Marcel Fuentes, my Service Advisor, listened to my issues and went to bat for me on repairs that could have ben costly for me. He discussed my issues with the right people and ultimately provided me with results that were appropriate and financially equitable. That's what a Service Advisor should do! I hate leaving a shop feeling like I got screwed. I felt like Marcel treated me like a valued customer! This is what I try to do each and every day with my customers at work...and Marcel got it right! More

Great service and repairs They not only provided great service and quality of work but also kept us updated throughout the whole process until vehicle was ready. Thank you Robe They not only provided great service and quality of work but also kept us updated throughout the whole process until vehicle was ready. Thank you Robertson Honda for taking such good care of us. We've been long time customers and it's the only dealer we trust with our purchases and service repairs. More

Great Service My family has been coming here for over 25 years. Great staff - courteous and efficient service. Whenever I have an oil change, I wait in the lounge s My family has been coming here for over 25 years. Great staff - courteous and efficient service. Whenever I have an oil change, I wait in the lounge since it's usually about an hour. It is nice and comfortable. More

Incompetent Mechanics I am STILL stuck at this place waiting for my car which is two hours late past its estimated completion time. Why? Because the mechanics installed t I am STILL stuck at this place waiting for my car which is two hours late past its estimated completion time. Why? Because the mechanics installed the wrong part and had to uninstall it and completely redo the repair. Thank goodness this was a repair from a recall notice so I'm not going to spend any money in this place. I'm just waiting to get my car, get out of here, and never give my business here. Still waiting.... UPDATE: Well, I have now left because I couldn't submit my review while at the service center because the internet connection was so bad. Finally got my car and was greeted by the employee with a "Phew! Crazy day..." Like I'm supposed to feel bad for him so I won't be upset. Not even an attempt at an apology for the mistake and the wait. Thank goodness I copied my review before trying to submit it so I didn't have to type it all again. I'm going to rate customer service lower this time. More

I currently live in New Orleans, but last week I was In Los Angeles with my friend Cheryl. Oh By the way Los Angeles is beautiful, but their is more Life in people in New Orleans - jut wanted to throw that Los Angeles with my friend Cheryl. Oh By the way Los Angeles is beautiful, but their is more Life in people in New Orleans - jut wanted to throw that out there :). But not all parts of New Orleans. So when I was in LA, I was staying with my friend Cheryl, and one afternoon we were going to have lunch on the 101 freeway and on the freeway her car literally started to smoke up little by little and she was pressing the gas and the car was not going, we got freaked out. So we were able to pull to the side of the freeway (thank God), I mean we got really scared. So since we were in the North Hollywood / Hollywood area, so Cheryl gave the Robertson honda a call and this nice guy picked up, I believe his name was Robert, and he told us not to worry about anything and not to drive the car, and just to make sure we were in a safe spot, so we don't get hurt. So it really showed that he cared about us more than the car at the moment. So even though it was not my car and I was not driving I really liked that. Anyways Cheryl told me that it was her first time calling this honda dealership. she really liked their service and I did too. They sent us a tow truck and took us to their dealer, gave us another car and took her car for a repair. Btw her car was like a old honda civic, i don't know the year. Anyways from my point of view, I really liked how the dealership treated us, I think it was really cool. Surprisingly some people can be nice. Loved Los Angeles, I wish I can come back soon ;) More