Honda of North Hollywood - Service Center

Giving Robertson a 2nd chance In the past, I have not had a good experiences. A problem with the security sensor was not dealt with and I have been left with a permanent problem In the past, I have not had a good experiences. A problem with the security sensor was not dealt with and I have been left with a permanent problem with my key. I took my car for a repair on my brakes and it was not done correctly and the response I got that I would have to have another expensive repair. I went to a dealer in Torrance (near my job). After checking the brakes, the manager called Robertson and got nowhere. He felt so bad for my situation, that he fixed the problem and DID NOT CHARGE ME. I continued to go to him. When he transferred to Carson Honda I started taking my car there. His advisors were honest with me. If some things could wait or were not essential at the time, I was informed. When there was a new manager I continued going to Carson because the advisors were good and the new manager stood behind the work on the car. At one point a repair was not done correctly and they paid for the tow from Glendale to Carson. When I started working from home 3 days/week I would still drive to Carson. I actually bought my car from Robertson at the end of 2002, it was the dealer's model and had 6K miles. I now have 212K miles on it. It runs fine! It also looks great because I paid a high price (Acme in Burbank) to get it repainted. Robertson took a do-nothing position saying I should have stored in a garage. An ignored any discussion about the horribly defective original paint job even though there was information on the trouble easily available on the internet. Recently I bought another Honda Accord (2009) with 68K from a friend and decided to take a second chance on Robertson. I wanted it checked-out and a rattle taken care of. I dealt with a fine advisor (Rick Eckholtz sp?), he was knowledgeable, professional and helpful. So we'll see but at this point I do plan another visit to Robertson Honda. I am still assessing. Lupita Tannatt More

Quick service I spent not even 30 minutes, the service was very quick and I am very satisfied with the work done. I definitely recommend this place. I spent not even 30 minutes, the service was very quick and I am very satisfied with the work done. I definitely recommend this place. More

Oil change without prior appointment Dealership was able to take me in for oil change without prior appointment and service rep. was courteous and helpful with my questions. Service rep Dealership was able to take me in for oil change without prior appointment and service rep. was courteous and helpful with my questions. Service rep took time to explain future concerns regarding status of my vehicle and what needs immediate attention. More

Yohana is very competent helpful and knowledgable. Makes me feel confident with the service. The service was fast and well done. Yohana went out of her way to find the answers I needed. Makes me feel confident with the service. The service was fast and well done. Yohana went out of her way to find the answers I needed. More

Approachable and helpful For the last 24 years since I bought my 1994 Honda Accord EX, my wife's 2002 Honda Accord Coupe and just last year, 2017 HRV, I always go to Robertso For the last 24 years since I bought my 1994 Honda Accord EX, my wife's 2002 Honda Accord Coupe and just last year, 2017 HRV, I always go to Robertson Honda for purchase of original Honda parts and service. It's has been the nearest Honda dealer from my residence and I always enjoy talking to the sales people while waiting for my vehicle being repaired or service maintenance is being done. More

Courteous and prompt The gentleman who checked me in was very thorough in going over things that you automatically check on each visit. Helped me maneuver the curbs. Car w The gentleman who checked me in was very thorough in going over things that you automatically check on each visit. Helped me maneuver the curbs. Car was ready even before promised time More

Fast service I had an appointment and just zipped in and got it taken care of. Really nice customer lounge. Free coffee and good wifi. I don't need service often b I had an appointment and just zipped in and got it taken care of. Really nice customer lounge. Free coffee and good wifi. I don't need service often because I own a Honda, but if I do....I'm there. More

A12 Service. Had a great experience as usual. I came in knowing I needed an A12 Service and thought I needed to replace the rear brakes on my 13' Fit. They calle Had a great experience as usual. I came in knowing I needed an A12 Service and thought I needed to replace the rear brakes on my 13' Fit. They called me and said all I needed was an adjustment. I really appreciate their honesty and don't try to to sell me services I'm not in need of yet. More

Repair on a tire I use this dealership for all my car repairs or just an oil change... with an appointment, but this time I had to have a tire repaired after a flat. I I use this dealership for all my car repairs or just an oil change... with an appointment, but this time I had to have a tire repaired after a flat. I called and asked if I could bring it in and have it repaired right then, as I needed to take a family member to the doctor. They said yes, I was helped and out within 30 minutes! Thank you Robertson Honda More

"Quick & reliable service" Had to put off service for a while due to work travel. Once I got back, I was able to book an online appointment & get my CR-V in for much needed serv Had to put off service for a while due to work travel. Once I got back, I was able to book an online appointment & get my CR-V in for much needed service the next day. Rick was my service advisor & was great. He showed me what exactly needed to be worked on & replaced on my car. Which made me feel a lot better, since I could actually see what needed to be fixed/replaced. The crew had my CRV up & running the same day. Hooray! I've been coming to Robertson Honda for a few years now & the service crew is always a pleasure to work with. Thanks! More