Honda of North Hollywood - Service Center

Quality service Wa iting area is clean and comfortable. Service advisor Marcel is a pleasure to work with. Mechanics are knowledgeable and competent. I would have giv Wa iting area is clean and comfortable. Service advisor Marcel is a pleasure to work with. Mechanics are knowledgeable and competent. I would have given 5 stars is prices were discounted. More

Mostly Excellent service I am always happy with the service that I received Robertson Honda service department. This recent visit, my battery had died due to my leaving the l I am always happy with the service that I received Robertson Honda service department. This recent visit, my battery had died due to my leaving the light on over the consul overnight. After a charge from AAA, I drove to the service department to reset my radio etc. I’ve also been having an issue with volume regarding The hands-free listening device part of the car. While my phone is much better now, they were unable to restore to factory mode the volume issue I’ve been having. I did think that the service technicians help on this issue was slightly influences by the arrival of his lunch while I was getting checked out at the end of the service call. But as always, they are helpful in solving problems which are few and far between with my Honda Civic hybrid. Overall I’m very happy with the service department at Robertson Ho More

Service work Good service, friendly employees, and good quality work. I took my car for rear brake pads Don was ready to help me. He promised me that the cat was g Good service, friendly employees, and good quality work. I took my car for rear brake pads Don was ready to help me. He promised me that the cat was going to be ready by 2 pm and at 2pm I was leaving the dealer just as promised. More

Great Service I always wait because it doesn't take a long time for service. Rick E. has been my service rep since I bought the CRV in 2009. As I drive up he knows I always wait because it doesn't take a long time for service. Rick E. has been my service rep since I bought the CRV in 2009. As I drive up he knows my name and lets me know if I need any thing besides an oil change. More

Giving Robertson a 2nd chance In the past, I have not had a good experiences. A problem with the security sensor was not dealt with and I have been left with a permanent problem In the past, I have not had a good experiences. A problem with the security sensor was not dealt with and I have been left with a permanent problem with my key. I took my car for a repair on my brakes and it was not done correctly and the response I got that I would have to have another expensive repair. I went to a dealer in Torrance (near my job). After checking the brakes, the manager called Robertson and got nowhere. He felt so bad for my situation, that he fixed the problem and DID NOT CHARGE ME. I continued to go to him. When he transferred to Carson Honda I started taking my car there. His advisors were honest with me. If some things could wait or were not essential at the time, I was informed. When there was a new manager I continued going to Carson because the advisors were good and the new manager stood behind the work on the car. At one point a repair was not done correctly and they paid for the tow from Glendale to Carson. When I started working from home 3 days/week I would still drive to Carson. I actually bought my car from Robertson at the end of 2002, it was the dealer's model and had 6K miles. I now have 212K miles on it. It runs fine! It also looks great because I paid a high price (Acme in Burbank) to get it repainted. Robertson took a do-nothing position saying I should have stored in a garage. An ignored any discussion about the horribly defective original paint job even though there was information on the trouble easily available on the internet. Recently I bought another Honda Accord (2009) with 68K from a friend and decided to take a second chance on Robertson. I wanted it checked-out and a rattle taken care of. I dealt with a fine advisor (Rick Eckholtz sp?), he was knowledgeable, professional and helpful. So we'll see but at this point I do plan another visit to Robertson Honda. I am still assessing. Lupita Tannatt More

Quick service I spent not even 30 minutes, the service was very quick and I am very satisfied with the work done. I definitely recommend this place. I spent not even 30 minutes, the service was very quick and I am very satisfied with the work done. I definitely recommend this place. More

Oil change without prior appointment Dealership was able to take me in for oil change without prior appointment and service rep. was courteous and helpful with my questions. Service rep Dealership was able to take me in for oil change without prior appointment and service rep. was courteous and helpful with my questions. Service rep took time to explain future concerns regarding status of my vehicle and what needs immediate attention. More

Yohana is very competent helpful and knowledgable. Makes me feel confident with the service. The service was fast and well done. Yohana went out of her way to find the answers I needed. Makes me feel confident with the service. The service was fast and well done. Yohana went out of her way to find the answers I needed. More

Approachable and helpful For the last 24 years since I bought my 1994 Honda Accord EX, my wife's 2002 Honda Accord Coupe and just last year, 2017 HRV, I always go to Robertso For the last 24 years since I bought my 1994 Honda Accord EX, my wife's 2002 Honda Accord Coupe and just last year, 2017 HRV, I always go to Robertson Honda for purchase of original Honda parts and service. It's has been the nearest Honda dealer from my residence and I always enjoy talking to the sales people while waiting for my vehicle being repaired or service maintenance is being done. More

Courteous and prompt The gentleman who checked me in was very thorough in going over things that you automatically check on each visit. Helped me maneuver the curbs. Car w The gentleman who checked me in was very thorough in going over things that you automatically check on each visit. Helped me maneuver the curbs. Car was ready even before promised time More