Honda of North Hollywood - Service Center

Knowledgeable service advisor, time expectations for my A13 service were met.. What I didn't like was the Service Parts staff, Both reps were on the phone, too busy to help me purchase a simple $1 car fres A13 service were met.. What I didn't like was the Service Parts staff, Both reps were on the phone, too busy to help me purchase a simple $1 car freshener from their counter. Waited a couple minutes, but then I just walked back to lobby to continue waiting for my car to get serviced (1.5 hours total), and neither one of them felt the need to help me. I would've expected one of them to walk up to the lobby where I was sitting/waiting, acknowledge I was at their counter for a couple minutes, maybe apologize for being busy, and if I still wanted to purchase the car freshener. Simple customer service. If one of them did that, I probably would've bought more than 1 freshener, and even ordered 2 car mats, new windshield wipers, and more things I know I need. Long story short, no complaints, just constructive feedback. If any client/prospective walks into my business, I will do my best to acknowledge them, build that relationship, and enjoy the pipeline getting bigger, win win for everyone. More

Great all around. I noticed that the Glendale dealership had a service special for the oil change I got. I wish that had been offered here since I paid $30 more for the same service. had a service special for the oil change I got. I wish that had been offered here since I paid $30 more for the same service. More

The scheduled maintenance on my Civic was done quickly and without any hassle. Technician was friendly and helpful. My only complaint is that scheduling an appointment online ahead of time didn’t see and without any hassle. Technician was friendly and helpful. My only complaint is that scheduling an appointment online ahead of time didn’t seem to save me any time and I still had to wait in a long line before being helped. More

Great experience. Handled my unexpected flat tire efficiently and informed me of cause of damage and replaced tire. efficiently and informed me of cause of damage and replaced tire. More

Really good experience. Quick in, quick out for minor service (oil change) with scheduled appointment. Thank you service (oil change) with scheduled appointment. Thank you More

Great service, went above and beyond for customer service, and even joked around with me a bit, cool place service, and even joked around with me a bit, cool place More

My problem was evaluated professionally, and the steps to resolve it were explained in detail. The overall service was handled promptly and in a friendly manner. resolve it were explained in detail. The overall service was handled promptly and in a friendly manner. More

Service Advisor Jose Leonos and Tech. Juan Larios are very helpful. I had an issue with my car vibrates / clicking noise and they fixed it. very helpful. I had an issue with my car vibrates / clicking noise and they fixed it. More

I always feel very comfortable bringing my Honda Pilot to this dealership. It’s close to where I live, the service advisors are always very pleasant, helpful and professional, and I like knowing that the te this dealership. It’s close to where I live, the service advisors are always very pleasant, helpful and professional, and I like knowing that the technicians are specially trained on Honda cars and all parts used are original Honda. More

Friendly staff. Efficient and deliver as promised. When I asked if there were any discounts because the work done was more than anticipated, I was given one! I asked if there were any discounts because the work done was more than anticipated, I was given one! More