Honda of North Hollywood

I had been going to Power Honda in Valencia for all of the services for my 2003 Odyssey. I went to Robertson because they quoted a lower price for the timing belt replacement along with tune up. After get the services for my 2003 Odyssey. I went to Robertson because they quoted a lower price for the timing belt replacement along with tune up. After getting the work started I got a call that the belt tensioner needs to be replaced. So the initial savings from the timing belt were eaten up by the tensioner. So about 4 hours after I had dropped off my van I get a call that the work is done! Wow thats record time...I hope all the work was done correctly...It wasn't. The second day after getting my van back I hear a scraping noise coming from the wheel well. The mechanic had forgotten to tighten or put on all the screws and clips that hold the plastic/rubber engine bay shield. Probably the easiest of all the operations and it gets xxxxed up. I called back and they are going to inspect the bottom of the enginge bay for any damage and replace the damaged shield. Who's to say they won't admit to any damage that may have happened while I drove with this problem. Needless to say this is the last time I will go there for any type of service. The customer service reps are nice/freindly after that watch out. Power Honda may be 30 minute drive from the Valley but you save time and get better quality of WORK. STAY AWAY FROM ROBERTSON HONDA IN NORTH HOLLYWOOD!!! More

They claim to have the "Multi-Point" inspection (fluids, tire air, etc.) I've found twice that one day after servicing where the receipt had all of these items checked off, that my wiper fluid was (fluids, tire air, etc.) I've found twice that one day after servicing where the receipt had all of these items checked off, that my wiper fluid was empty, the tire air was low, etc. My feeling is that they do inferior work for over-inflated prices. I simply can't trust the quality of their work. More

Emailed Internet sales guy- alfonso, asking for civic lx in manual transmission, in either black or dark blue. he came back to me with a good quote, and also said he could get one, and saw three blue coupe in manual transmission, in either black or dark blue. he came back to me with a good quote, and also said he could get one, and saw three blue coupes, and three black sedans, so i told him i'll come in, and that i'm ready to buy. i get there, and he blows me off and gives me to someone else (Eric), who tries to sell me a fit, and I keep saying, no I already know what I want, I just want to make a deal and get the car, so I don't test drive (which i'd done before while researching), and we go back to make a deal. He comes back with a ridiculous quote and I stop him and give him my quote and let them know all about how I came up with it, and he goes back, and before committing on anything, apologizes that there are no cars in stock anywhere. So why did I come down? They never even said whether or not they would honor my offer, or the original quote or anything like that. They refused to say it, remaining very tightlipped, with condescending smirks on their faces. Later, they say there may be a car, and I go back, and there are all these people trying to talk to me, and finally some guy comes out and says, "why don't we just order one for you?' This is three weeks after I ask to have the car ordered, and 30 min. after Eric tells me I can't order a car, because it doesn't work that way. They were very nice, as Eric drove me to the metro station the first time around, and helped me return my rental car the second time around, but overall, I had told them exactly what I wanted, and they knew that, but they made me come down there anyway, and they really didn't have anything that I wanted at all. They were very secretive and I gave pricing a three because i don't really know. But I feel totally tricked by them, they wasted my time, and it was really very irritating. And alfonso out right lied to me about what was available. Still, no car after a month. More