Honda of North Hollywood

My 2000 Honda CRV was "DOA" Jeremiah Carpenter was very professional & empathetic when informing me over the phone my CRV of 18 years required $5,000 - $6,000 worth of repairs a Jeremiah Carpenter was very professional & empathetic when informing me over the phone my CRV of 18 years required $5,000 - $6,000 worth of repairs and when that was complete I still may need a new engine. Needless to say this was very bad & sad news & I appreciated his approach with me. He told me earlier in the day he drove a 1999 auto so I asked him what he would do in my situation & trusted he would give me an honest answer. A rating of 10 + + goes to Jeremiah! I have a suggestion for the Service Department. I had my CRV serviced at Rob Honda for 18 years. Every time I called to make an appoinment the person on the phone asked if I had ever been to Rob Honda. It got to be a little insulting. Figure out a way to ID your faithful customers when they call in for a service appointment. Thanks! More

Was awesome Had an easy time with this dealership. Joe was friendly. Service was quick. I was in and out in a couple hours. Coffee was available while I was waiti Had an easy time with this dealership. Joe was friendly. Service was quick. I was in and out in a couple hours. Coffee was available while I was waiting More

Car service I have been servicing my car at Robertson for the last four years. They are by far the most expedient and professional team I've met. I've always felt I have been servicing my car at Robertson for the last four years. They are by far the most expedient and professional team I've met. I've always felt my car was in good hands, and trusted them with recommendations for repair. Regardless of how frantic I am, they are always cool and collected from the minute I drive in. My old 2000 Honda CRV was recently written off after 18 excellent years, I just purchased a new one and Robertson is my company of choice for maintaining my vehicle, hopefully for the next 18 years. My service advisor was Jeremiah Carpenter and he was very informative in explaining a few things about my vehicle and providing tips on the service contract. His recommendations were well received. There are a lot of companies out there that perform lip service, but Robertson is beyond that. They are a genuine team who helps you to make the right decisions in caring for your vehicle! More

It's all about the relationship. I've been a service customer since 2009. Don at the service department has been my go to guy since the beginning. We have established a great relation I've been a service customer since 2009. Don at the service department has been my go to guy since the beginning. We have established a great relationship, and he has provided me with excellent service! More

Excellently Very respectful, friendly, professional treat I always come to this dealer, this is the third car that I have from here, couse past experiences, Georg Very respectful, friendly, professional treat I always come to this dealer, this is the third car that I have from here, couse past experiences, George mata exellent More

Recall Brought car in for recall on airbags they found they it also had recall on headlight. . Friendly service. Would bring car back for future service. E Brought car in for recall on airbags they found they it also had recall on headlight. . Friendly service. Would bring car back for future service. Everybody I dealt with was very friendly. More

excelent customer service. You're staff is friendly and pay attention to the details even the smallest ones. Every time I have brought my CRV in for service I experienced your e You're staff is friendly and pay attention to the details even the smallest ones. Every time I have brought my CRV in for service I experienced your excellent customer service. I have recommended your dealership to my friends and customers in my Lyft car. More

Service Advisor - Marcel Fuentes I have been having my and my mom’s cars serviced at Robertson Honda for 20+ years. Marcel has been my service advisor for the majority of those years. I have been having my and my mom’s cars serviced at Robertson Honda for 20+ years. Marcel has been my service advisor for the majority of those years. I can’t say enough wonderful things about him. He treats us like family when he greets us and when we leave. He is always upfront and honest about the service(s) we need and what can wait. He never tries to push services on us. He just tells us what is going on with the car and then lets us decide. He is the absolute best! More

Simple—but let’s be the best. Simple—-but brought wrong car to pickup area—-waited 17 minutes to get the correct vehicle. Drive a mile and alerts appeared on my screen——needed to Simple—-but brought wrong car to pickup area—-waited 17 minutes to get the correct vehicle. Drive a mile and alerts appeared on my screen——needed to check tire pressure —-tech did not reset computer after checking tires. Simple items that should have been attended to. I’ll be back soon. More

Excellent service Always speedy and a fair price. I always see Marcel, and he has been consistently clear and helpful with every type of problem. This last time, my bat Always speedy and a fair price. I always see Marcel, and he has been consistently clear and helpful with every type of problem. This last time, my battery had died, and he got me out the door quickly. Thank you for another great visit. More