Honda of North Hollywood

I believe Honda North Hollywood is engaged in unethical fear-mongering and fraudulent upselling of needless services such as wheel alignments. I brought in my 2017 Honda HRV with only 22k miles on it f fear-mongering and fraudulent upselling of needless services such as wheel alignments. I brought in my 2017 Honda HRV with only 22k miles on it for an Oil Change and Tire rotation. I was advised by the Service Advisor, Willie Pittman, that the following was in critical need of attention (Required Immediate Attention): Cabin Air Filter, Engine Air Filter, and 4-wheel Alignment. Photo evidence of the first two were provided (albeit neither filter seemed critically bad or in need of immediate attention). Regardless, regarding the alignment, I suspected fraud or ignorance in the inaccurate representation of criticality or need at all. I therefore asked for evidence the vehicle required an alignment. The Service Tech aggressively repeated they evaluated alignment by "hand touching" the tires. By touch??? No measuring equipment or tire alignment rack was used. I inquired why did they not at least perform a visual inspection during tire rotation. Defensively, they offered to bring the car so I can touch the tires myself. Upon receipt of the car I visually inspected the tires (as touch is inaccurate and not an approved mechanism to judge alignment issues) and saw absolutely no evidence on wear on any four tires. Definitely nothing that would constitute immediate attention or criticality. An argument the ensued between myself and the Service Advisor Willie PIttman, who's recommendation I had adequately discredited. Willie strategically started accusing me of speaking too loudly or shouting at him. I believe he got defensive because I challenged his recommendation in front of other customers that might have also been fraudulently pitched the same additional service. Be weary if Honda North Hollywood recommends a 4-wheel Alignment as a service that requires immediate attention without tangible physical evidence. More

Stay away from this place. Dishonest people, terrible service. The worst dealership I’ve ever seen Dishonest people, terrible service. The worst dealership I’ve ever seen More

We always lease and every time we lease we look for Jorge Rodriguez. He always finds a way to fight for us to get the best deal, Super energetic and compassionate. We ended up getting a Honda Pilot EX-L 2023 Rodriguez. He always finds a way to fight for us to get the best deal, Super energetic and compassionate. We ended up getting a Honda Pilot EX-L 2023❗️ Chris in finance and Andrea explained everything down to the cent and got us out of there quick. Joe and Carolyn the owners of the new store sat down with my mom and myself, made us feel welcomed in this dealership. Thank you everyone once again we will be sending everyone to this New Dealership! More

Your website does not function properly when trying to book service appointments. Your chat service does not work either - I was called over 2 hours later about buying a car when I needed to schedule serv book service appointments. Your chat service does not work either - I was called over 2 hours later about buying a car when I needed to schedule service. After getting there they did not even know I had an appointment which I had to schedule over the phone. Then I was informed my maintenance package could not be applied to the services my car required. I have been having medical issues and not feeling well but mustered up the strength and motivation to get my car serviced, even after the frustration of the website not functioning properly and the chat associate having someone contact me over 2 hours later about the incorrect inquiry. I would now rather drive all the way to Ocean Honda Ventura to get all my Honda services done. I will also be submitting a Yelp review. Fix all of the website functions, have call backs done within 1 hour and tell people up front that Ocean Honda packages will not be honored. More

Would give zero stars. Discontinued maintenance service that I paid for. Thieves. They have given no notice, if I was going to have to pay for all my services on a lease I Discontinued maintenance service that I paid for. Thieves. They have given no notice, if I was going to have to pay for all my services on a lease I would have bought the car. Not to mention they swapped my model out while doing paperwork and I didn’t receive all the features that made me choose to go with this car. Absolute joke of a company. More

Made appointment online. Showed up and was taken care of quickly and professionally. Will definitely be headed back. Showed up and was taken care of quickly and professionally. Will definitely be headed back. More

Service time was given as 1 to 1-1/2 hrs. Actually completely in 55 Mins. Very Professional Actually completely in 55 Mins. Very Professional More