Honda of Newnan

The dealer has a large, clean, and bright showroom. The bathrooms and refreshment area were easily accessible. There was also a receptionist who quickly put us in touch with a sales person. bathrooms and refreshment area were easily accessible. There was also a receptionist who quickly put us in touch with a sales person. More

Hendrick Honda of Newnan took advantage of a 70 year old Newnan tornado victim. What kind of unethical place is this? The victim is still living in a hotel while her house is under construction due to Newnan tornado victim. What kind of unethical place is this? The victim is still living in a hotel while her house is under construction due to the tornado damage. Her car was totaled during the storm. She went to Kendrick Honda of Newnan on Thursday, 5/20/21, looking for a used car within her budget. (Retired and having tornado expenses does limit a budget). She was shown a 2007 vehicle that she test drove. She really loved it and it was within her budget. She was so relieved that this part of the storm nightmare was over and she can now have a vehicle again. She spent hours there (as anyone who has bought a car knows) signing the paperwork and sealed the deal. They told her they would get it all ready for her and call her when it was done. She was finally happy about something being resolved from the nightmare of this storm. Hours later, they called her and told her they couldn't sell her the car. That there was a recall on it and they couldn't sell a car with a recall. (don't a lot of used cars have recalls?) They told her they did have other cars she could come look at (more expensive). Interesting... The day after this happened, Friday, 5/21/21, I went online to Honda of Newnan. The car was still listed under their used car section as available, so I submitted the little "interested" link with my name and email. Interestingly enough, the response I got was... "Hello Mrs. Phelps, My name is xxx from Honda of Newnan, and I'm going to be helping you with the MKX that you're interested in! I wanted to let you know that I do have this car available right now, and ready for a test drive. Do you have any free time today to come out and see it in person? Also, do you plan on trading anything in with us? Please let me know when you plan on coming, so I can make sure that I'm available for you. I look forward to hearing back from you!" Oh yeah xxx? Really? My mother wasted hours trying to purchase this car yesterday and was ultimately told it couldn't be sold. But it's available again the next day? So I replied with 3 questions: "Please confirm a few things for me: 1) how many owners has it had 2) any accidents 3) any recalls (repaired or unrepaired)" His reply (on 5/21): "Thank you for getting back with me! So I have looked at the Carfax to this vehicle. It looks like it has had 5 previous owners, as well as an accident listed. That being said, here we are a Rick Hendrick store and we have very high standards for the vehicles that we sell on our lot." So he knew of the recall. Obvious bait a switch, on a 70 year old woman, 50+ year Newnan resident, victim of the tornado. And the management team is involved as well (I received an email from the Internet Manager trying to assist me with this car as well) It breaks my heart that there are folks in Newnan who would do this after what this town has just been through, to their own. This may not be illegal, but it is most definitely unethical. And sad. Just wow 💔 BE CAREFUL WHERE YOU DO BUSINESS" More

I’ve purchased two CR Vs at Honda of Newnan and the experiences were excellent. Yesterday Iran Malagon explained the Exchange Your Keys program to me. He answered all my questions and gave me an except experiences were excellent. Yesterday Iran Malagon explained the Exchange Your Keys program to me. He answered all my questions and gave me an exceptional deal in my opinion. He was knowledgeable, extremely helpful and treated me with respect and understanding. Working with him and Rob Todd I exchanged my 2019 CR V for a brand new 2021 CR V. The deal had many advantages and was too good to pass up. I was very pleased with this experience and Iran and Rob. More

Trevor st Martin is one of the best salesman I’ve worked with. I don’t know how he isn’t a manger yet. Thanks for the great experience with. I don’t know how he isn’t a manger yet. Thanks for the great experience More

Trevor St.martinIs most professional, honest and helpful Trevor St.martin Is most professional, honest and helpful salesman I've done business with in a long time. I'll certainly keep my business and word Trevor St.martin Is most professional, honest and helpful salesman I've done business with in a long time. I'll certainly keep my business and word of mouth with this dealership and this young man. More

Always have been skeptical of car salesman, but Trevor St. Martin is there for you. Very understanding and friendly. I’ll always go to him. St. Martin is there for you. Very understanding and friendly. I’ll always go to him. More

Excellent service around this place and super great people working from these department. Iran Malagon made us comfortable with everything when we purchase this vehicle and walked out with the key of o people working from these department. Iran Malagon made us comfortable with everything when we purchase this vehicle and walked out with the key of ours. More

Very friendly staff and very supportive. Iran was a great help through the whole process. I would definitely recommend this dealership to others people thank you. help through the whole process. I would definitely recommend this dealership to others people thank you. More

Best visit I've ever had with any dealership and the vehicle was for me this time! They were professional but fun to work with. Zach Molina was awesome he got us something we wanted and made sure we lef vehicle was for me this time! They were professional but fun to work with. Zach Molina was awesome he got us something we wanted and made sure we left completely satisfied with the vehicle! More

Riley and Katie are the most helpful and knowledgeable people I have ever encountered. They not only set the standard they are the gold standard people I have ever encountered. They not only set the standard they are the gold standard More