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Honda of New Rochelle - Service Center
New Rochelle, NY
351 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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351 Reviews of Honda of New Rochelle - Service Center
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March 28, 2017
Customer who purchased a 2016 Honda Accord EX-L Hi. I'm Shiva Ghose who purchased a 2016 Honda Accord EX-L. My experience at New Rochelle Honda was productive and one that I will cherish for a lifet Hi. I'm Shiva Ghose who purchased a 2016 Honda Accord EX-L. My experience at New Rochelle Honda was productive and one that I will cherish for a lifetime. Ivan Chavez is a salesman with the right demeanor and qualifications. I have seen the way he takes his time to answer questions with Honda's vehicle lineup. He answers the questions that customers who sit down with him, with clarity and authority. Ivan is a conscientious employee who works around the clock to fulfill the needs of his customers addressing their concerns while maintaining loyalty and a healthy relationship with his superiors at New Rochelle Honda. His personality can be described as caring, compassionate, honest, knowledgeable, full of integrity and congenial. This is a true gentleman who will make sure your experience at Honda of New Rochelle is a pleasurable one by standing behind the Honda product, defining its value with aggressive pricing, while making sure you leave a happy camper. Your journey at New Rochelle Honda will end with Mr. Ivan Chavez treating you as a lifetime friend not just a business prospect. More
by mrshiva
Employees Worked With
Ivan Chavez
February 23, 2017
Friendly and prompt service I brought in my CRV to replace an airbag. The service was efficient and helpful. I was given the expected time to return for the car and it was ready. I brought in my CRV to replace an airbag. The service was efficient and helpful. I was given the expected time to return for the car and it was ready. Thanks More
by Marion Thomas
Employees Worked With
Bob Hilburg
February 09, 2017
Honda Service Mike was excellent and provided the Lengendary Honda Experience. He was friendly and very knowledgeable. I would definitely recommend this location to Mike was excellent and provided the Lengendary Honda Experience. He was friendly and very knowledgeable. I would definitely recommend this location to family and friends. More
by ddeane86
Employees Worked With
Mike Vigliotti
February 01, 2017
Great service Sandi did a great job squeezing me in for emergency repairs and getting my car back to me. I am a salesman and it costs me dearly not to have my Hond Sandi did a great job squeezing me in for emergency repairs and getting my car back to me. I am a salesman and it costs me dearly not to have my Honda. More
by dglickenhaus
Employees Worked With
Sandi Ortiz
January 13, 2017
Incompetence Maybe the worst experience ever! 2013 Pilot with 35000mi. Purchased 9 months ago certified pre owned. As part of the deal they threw in 1 yr free s Maybe the worst experience ever! 2013 Pilot with 35000mi. Purchased 9 months ago certified pre owned. As part of the deal they threw in 1 yr free scheduled maintenance. B16 light comes on dash, spoke to rep, scheduled appt for following week. I had an 8am appointment but when I called at 4pm, they had not yet looked at the car but assured me it wouldn't take long and they would get back to me. 10am the next morning - When I called, they still had not looked at the car and gave me the same, 1.5 - 2hours, they will call when its ready. 4pm - my service rep was on the other line but I was told she would get right back to me. 5pm - the person that answered the phone told me my car was ready. They changed the oil, fixed the wipers and changed the oil in the differential and it only took a day and a half (it would probably still be there if I hadn't called). They also told me I needed new back tires due cupping and wear. When I asked how that happened they told me incorrect tire inflation and lack of rotation (WRONG and not to mention the car was in 4mo prior for oil/service). I declined. I did take the car to a reputable tire store and they told me the tires were fine. When I called to make the appt. I also mentioned that there was a vibration at certain speeds and offered to take the mechanic for a ride to demonstrate. They declined, and said the differential oil would take care of it. It didn't do anything (and they went back to the tire cupping story) Lastly, they explained that the 1 year scheduled maintenance is really only oil changes. Never go back there again. More
by Chris W Judge
Employees Worked With
Sandi Ortiz
December 13, 2016
HONDA BOB I WAS AMAZED HOW ON POINT THE SERVICE DEPT IS FROM MY POINT OF VIEW THIS IS A WELL MANAGED FACILITY .EVERYONE THERE SEEMS TO BE PART OF A GREAT TEAM I WAS AMAZED HOW ON POINT THE SERVICE DEPT IS FROM MY POINT OF VIEW THIS IS A WELL MANAGED FACILITY .EVERYONE THERE SEEMS TO BE PART OF A GREAT TEAM More
by vic84grand
Employees Worked With
Sandi Ortiz
November 16, 2016
Excellence I was kept informed along the way, with no surprises, other than my car was finished sooner than expected. Everyone was attentive, professional and c I was kept informed along the way, with no surprises, other than my car was finished sooner than expected. Everyone was attentive, professional and courteous. I highly recommend the Service department and Bob is a very kind and caring person. More
by 1666ad
Employees Worked With
Bob Hilburg
October 27, 2016
great service THE SERVICE AT HONDA IS EXCELLENT , MANAGER BILL IS WONDERFUL THE SERVICE ADVISER BOB HILBURG IS GREAT I WOULD RECOMMEND THIS DEALERSHIP TO MY FRI THE SERVICE AT HONDA IS EXCELLENT , MANAGER BILL IS WONDERFUL THE SERVICE ADVISER BOB HILBURG IS GREAT I WOULD RECOMMEND THIS DEALERSHIP TO MY FRIENDS. More
by BROKER123
Employees Worked With
Bob Hilburg
October 24, 2016
Service was prompt and friendly. The requested service was performed in a timely manner. Future possible service needs were shared. A recall concerning airbags was discussed and conta The requested service was performed in a timely manner. Future possible service needs were shared. A recall concerning airbags was discussed and contact will be made when parts are available. More
by Marion Thomas
Employees Worked With
Mike Vigliotti
October 04, 2016
Great experience The employees provided excellent customer service. They are very knowledgeable about their products and care about the experience they provide. I woul The employees provided excellent customer service. They are very knowledgeable about their products and care about the experience they provide. I would definitely recommend this location to family and friends. More
by ddeane86
Employees Worked With
Diena Nelson
