Honda of New Rochelle - Service Center

Their service sucks!! They're not helpful and give an attitude when you ask them a question. Not the greatest customer service. Didn't even update us on what was going on. They're not helpful and give an attitude when you ask them a question. Not the greatest customer service. Didn't even update us on what was going on. We had to call them. More

Customer satisfaction I bought Honda Civic hatchback. On my first trip I had a flat tire on 95. The damage on the tire is about 3 inches above the road level. The dealer I bought Honda Civic hatchback. On my first trip I had a flat tire on 95. The damage on the tire is about 3 inches above the road level. The dealer is claiming that it is a road issue. I disagree on that. The dealership did not do anything about it. I am leaving the dealer very unhappy and unsatisfied. I would not recommend this dealership to anyone. More

Unjust Treatment by Honda of New Rochelle ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating ?In late March 2017, I brought my car in for service in accordance with a notice I had received in the mail around the same time period, stating that there was an airbag recall. On April 16, 2017, I noticed that I could not open my car doors when using both my key and the master key on the driver’s door. A few weeks later my battery died. I once more brought my car in for service to determine what was killing the battery. At that juncture, I was told that I had to replace the battery. Two weeks later the battery died again. This time, I had to have a jump start in order to operate my vehicle. Realizing that there had to be an underlying issue, I brought the car back to Honda of New Rochelle again last week. During the check-in process, Sandi advised me that the recall on the driver’s door was fixed. I was rather startled at that point in time because I never knew about the door lock recall, nor was I aware that it had been fixed on my vehicle by Honda of New Rochelle. I immediately informed Sandi that "[I] was there for the airbag recall and prior to March, I had experienced no issues with the locks on my car door. She advised me "they will take a look, and if it is covered under the recall warranty, they would fix it." ?To my extreme dismay and utter surprise, after having my car at this dealer all day, with no follow-up phone calls, I was finally told that they did not in fact fix door locks in March, and that they only "inspected it." I am totally frustrated at this point. Prior to me bringing my car to Honda of New Rochelle in March, I had no issues with my car door locks! All the aforementioned issues did not arise until after the recall was done in March. Honda of New Rochelle is now denying the fact that they were negligent in the handling of my vehicle or that they caused the issue at hand. ?In attempting to resolve this issue, I received the run-around for two days. I called numerous times to follow up and was placed on hold each time. At each juncture, I was told that "Sandi is away from her desk." I have spoken to numerous other individuals during the course of those two days, leaving messages after messages. I even went as far as calling Honda of America. Based on what Honda of New Rochelle told them, they have denied my claim, only offering $300 for future services, when in fact, I was quoted almost $1000 to fix my doors. ?Honda of New Rochelle has disappointed me in such a way that I will never return for future services, or purchases. In addition to this, I will never recommend them to anyone.. I would rate Honda of New Rochelle half of a star for bad service and extremely poor customer service. When customers have trusted your institution for years and entrust their safety on the road to you, it is such displeasure and heart rending disappointment to be treated with such indignity as an object that has no value to your company. Honda of New Rochelle has left a very bitter taste in my mouth as a consumer and it is my hope that customers will hold them accountable for their negligence and lack of disregard shown to them when they experience issues beyond their capability to resolve. Displeased customer More

Customer who purchased a 2016 Honda Accord EX-L Hi. I'm Shiva Ghose who purchased a 2016 Honda Accord EX-L. My experience at New Rochelle Honda was productive and one that I will cherish for a lifet Hi. I'm Shiva Ghose who purchased a 2016 Honda Accord EX-L. My experience at New Rochelle Honda was productive and one that I will cherish for a lifetime. Ivan Chavez is a salesman with the right demeanor and qualifications. I have seen the way he takes his time to answer questions with Honda's vehicle lineup. He answers the questions that customers who sit down with him, with clarity and authority. Ivan is a conscientious employee who works around the clock to fulfill the needs of his customers addressing their concerns while maintaining loyalty and a healthy relationship with his superiors at New Rochelle Honda. His personality can be described as caring, compassionate, honest, knowledgeable, full of integrity and congenial. This is a true gentleman who will make sure your experience at Honda of New Rochelle is a pleasurable one by standing behind the Honda product, defining its value with aggressive pricing, while making sure you leave a happy camper. Your journey at New Rochelle Honda will end with Mr. Ivan Chavez treating you as a lifetime friend not just a business prospect. More

Friendly and prompt service I brought in my CRV to replace an airbag. The service was efficient and helpful. I was given the expected time to return for the car and it was ready. I brought in my CRV to replace an airbag. The service was efficient and helpful. I was given the expected time to return for the car and it was ready. Thanks More

Honda Service Mike was excellent and provided the Lengendary Honda Experience. He was friendly and very knowledgeable. I would definitely recommend this location to Mike was excellent and provided the Lengendary Honda Experience. He was friendly and very knowledgeable. I would definitely recommend this location to family and friends. More

Great service Sandi did a great job squeezing me in for emergency repairs and getting my car back to me. I am a salesman and it costs me dearly not to have my Hond Sandi did a great job squeezing me in for emergency repairs and getting my car back to me. I am a salesman and it costs me dearly not to have my Honda. More

HONDA BOB I WAS AMAZED HOW ON POINT THE SERVICE DEPT IS FROM MY POINT OF VIEW THIS IS A WELL MANAGED FACILITY .EVERYONE THERE SEEMS TO BE PART OF A GREAT TEAM I WAS AMAZED HOW ON POINT THE SERVICE DEPT IS FROM MY POINT OF VIEW THIS IS A WELL MANAGED FACILITY .EVERYONE THERE SEEMS TO BE PART OF A GREAT TEAM More

Excellence I was kept informed along the way, with no surprises, other than my car was finished sooner than expected. Everyone was attentive, professional and c I was kept informed along the way, with no surprises, other than my car was finished sooner than expected. Everyone was attentive, professional and courteous. I highly recommend the Service department and Bob is a very kind and caring person. More