Honda of New Rochelle - Service Center

Best service department hands down!! I had such a great experience during my 2nd visit to Honda of New Rochelle's service department that I wanted to express it to other people who read these consumer feed experience during my 2nd visit to Honda of New Rochelle's service department that I wanted to express it to other people who read these consumer feedback sites like me. I purchased my car at the dealer back in September 09. After being referred to the dealership by one of my neighbors, I worked with the salesperson Jamie Buchbinder and he was very attentive to my needs and got me a good deal on my 2009 Accord EX with Leather. When I met the sales manager during the purchase, he was very friendly and kept talking about how great the service department was and how its nice that its all in one location, same building. I have to admit I didnt pay much attention to it at the time but after my second visit you can see how truthful he was being. What impressed me was the way Rafael Almonte, one of the service advisors, was honest, upfront, and appreciated my time. Ive been to many service centers before and you just sit and wait so long. Im not saying that I didnt have to wait, obviously my car was being worked on ... but he offered a loaner vehicle, I declined, then instead of waiting .. they shuttled me to the local diner where I had lunch and they picked me up. He was so nice and was concerned with my time even though I chose to wait. Nice clean dealer as well .. everything seems very organized and they care about the customers. Great Sales and Service experience! More

Honda of New Rochelle has always treated me right and this time they outdid themselves. I had an issue that wouldnt go away on my 07 Honda Accord with the braking system. They tried a few times to fix th this time they outdid themselves. I had an issue that wouldnt go away on my 07 Honda Accord with the braking system. They tried a few times to fix the problem but it kept occuring and Honda corporate couldnt even figure it out. After talking with the service manager and then the General manager, they decided to help me and genuinely cared about my inconvenience. They decided to put an over book value on my current Accord and put me into a brand new Accord at a more than fair price. The difference was minimal and they definately stretched to make this happen for me. I must say throughout the whole process, they were attentive and I never felt ignored. I feel like I know these guys and they are not just some dealer looking to get over on you. They do the right thing and I am writing this because other people should know the good dealers out there. I read some of these reviews and it doesnt even sound like the same dealer? They really do a good job and my advice for anyone with an issue would be to get a manager involved before complaining about them. Give the managers a chance to fix the issue and Im sure they can work it out. They were outstanding in my case. More

The service department had no clue my car was even there. Two days later i had to call them. They said it was being worked on then told me that it hasent even bin looked at. All i wanted them to do is to giv Two days later i had to call them. They said it was being worked on then told me that it hasent even bin looked at. All i wanted them to do is to give the car a once over and thats it. More

I've gone here for basic service 3 times: 2 oil changes and a front license-plate bracket installation (I moved into NY from a state that didn't require front plates, so I never had the holder). In all thr and a front license-plate bracket installation (I moved into NY from a state that didn't require front plates, so I never had the holder). In all three cases, something was worse afterward. They've scratched my vinyl, stained my upholstery with grease, applied inspection stickers sloppily, and blatantly disregarded my instructions. And while the desk people are nice, some of the service people have told me many lies in attempts to get me to bring my car in for service more often. I'm going to White Plains for my next oil change. It can't be any worse. More