Honda of New Rochelle - Service Center

I would like to thank Bobby Garcia....He was very professional, helpful, and friendly. I was given a time frame of 2-3 pm. Unfortunately, it was an extremely busy day, but Bobby called me and m professional, helpful, and friendly. I was given a time frame of 2-3 pm. Unfortunately, it was an extremely busy day, but Bobby called me and made me feel at ease when explaining why pick up may be later. I would highly recommend Bobby Garcia for his expertise and knowledge in handling this situation. He is a PRO !!!!!!!! BRAVO More

Godfrey Asante the absolute best salesman in Honda! Works diligently with knowledge care and very professional. Goes above and beyond for his clients! extremely satisfied with my purchase and the service I r diligently with knowledge care and very professional. Goes above and beyond for his clients! extremely satisfied with my purchase and the service I received. More

About 2 weeks ago my wife when to the service department for an oil change and an alignment, after taking to Orlando she told him that she had a discount on the oil change, them he told my wife that the dis for an oil change and an alignment, after taking to Orlando she told him that she had a discount on the oil change, them he told my wife that the discount was only for synthetic oil motor - our car is a 2019 HRV so I know for a fact that is synthetic- they lie about this - them he follow by telling her that the alignment was going to cost around $179 that in fact is a little to expensive price for an alignment my wife decided that she was not going to do it because it will take to long so she was taking to the service guy and he just get up and left taking by her self - ( that's was really rude ) after that I call at the service department to file a complaint they said a manager was going to call me but until now (almost 2 weeks)a have not receive that call. I took back the car for the oil change, tire rotation (since we were getting the alignment done) and valancing and the alignment last Saturday, it took around 4 hours to get it back the whole thing cost me around $210, but when I noticed the tires where never rotated it and the alignment was done incorrectly (if it was done) have my doubts because if you let the steering wheel go the car goes to the right so they left it worse than before. In other word I just paid $210 for an oil change it’s just a ripped off from the service department. I'm still waiting for the call to resolve this and I will ask for my full refund and cannot let this go because they cheating the customer and I’m wasting time going back to the dealer that you added gas money plus working time off. Also, I will file a complaint in BBB ... More

Posting this on behalf of my mother. This dealership has done nothing but play games on performing warranty work for her 2019 Honda Passport. Between them and corporate it’s been nonstop game of smoke and m done nothing but play games on performing warranty work for her 2019 Honda Passport. Between them and corporate it’s been nonstop game of smoke and mirrors. They can’t not explain condensation in her headlights and will not warranty on a vehicle with less than 10 thousand miles. Yet cannot give us proof in writing as to you why this issue on a 40 thousand dollar vehicle is not covered. So Kudos to Honda of New Rochelle you just lost not one but 2 customers for any future service or purchases. Your service manager Bill Carlucci has not returned her phone calls for the last week. With a claim of calling back and he never does. Thank you for ensuring we will never do business with this dealership again. More

On December 26 2019 brought my 2016 Honda Pilot in because you could smell gasoline coming out of the ac/heating vents. Got the truck back on December 27,2019. In May of 2020 we needed a new battery, because you could smell gasoline coming out of the ac/heating vents. Got the truck back on December 27,2019. In May of 2020 we needed a new battery, that’s when discovered that the engine cover was missing. I have been calling Honda and getting nothing but the run around and nasty people. Then I was told to speak to Bill Carlucci he is the service manager that could help me with this problem. Left a few messages for him and still no call back from him I get a call from Honda that they want to buy back (which means trade in) for my truck because it has low mileage. And their used car lot need vehicles. I want my engine cover. I paid for that when I bought my truck. It was included in the price. They have a sign in the showroom that they are number 1 I sales and Service and satisfaction. LOL. I would never buy are recommend this place to anyone. They are very nasty don’t return calls transfer you all over the dealership. Or even hang up on you And tell you that you hung up. And my truck has the gasoline smell again !!!! More

Dishonest I dealt with Angel from the service department, who pushed for a 30,000 mile service on my 2016 Odyssey. I told him that I didn't need it because I se I dealt with Angel from the service department, who pushed for a 30,000 mile service on my 2016 Odyssey. I told him that I didn't need it because I service the car regularly, but he pushed it with explanations that I found out later were not applicable to my car. Very dishonest and unprofessional. This was my first and last time to have my car serviced at this location. More

I have been coming to Honda of new rochelle for my routine maintenance for close to 15 years, mostly at the express service at 30 e main st. This review is for mike vigliotti in particular. Mike is wh routine maintenance for close to 15 years, mostly at the express service at 30 e main st. This review is for mike vigliotti in particular. Mike is what you want in a service representative. Mike is always pleasant to deal with and always helpful in every aspect, the most important thing to me he is not pushy and always has best interest of the customer in mind.. thanks mike you are the best. More

Fast service Staff will answer & explain whatever concern you have in courteous manner. Pricing is excellent and sometimes you can get discounts on certain service Staff will answer & explain whatever concern you have in courteous manner. Pricing is excellent and sometimes you can get discounts on certain services. I do love recommending this to my friends. More

I have been dealing with Mike Vigliotti for 3 years. I have a 2016 crv. He is always friendly and helpful. He makes sure to explain everything to you. He lets you know what is going on with your car when have a 2016 crv. He is always friendly and helpful. He makes sure to explain everything to you. He lets you know what is going on with your car when it is being serviced. He makes you feel comfortable leaving your car with him. Thank you mike for being the truthful and honest guy you are. More